Healthletic Reviews 

789
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 565 reviews, most reviewers were somewhat happy with their experience overall. Consumers find the purchasing process smooth and straightforward, while many appreciate the effective products that help improve daily wellness and mobility. Additionally, people often point out that customer service representatives respond promptly and offer helpful assistance when needed. Some reviewers were not happy with unexpected subscription charges and automatic renewals occurring without clear consent. Buyers also note that orders frequently face major shipping delays, long transit times, and unexpected international customs interceptions. Furthermore, a few individuals reported never receiving their items despite multiple attempts to resolve the issue with support.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide variety of mixed experiences and... See more

Order

Consumers find order experiences to be mixed, with some noting that ordering was straightforward and easy.... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying widely among consumers.... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying widely among consumers.... See more

Subscription

Clients share profound dissatisfaction regarding subscription issues. Consumers frequently report being... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Couldn’t use discount. Hopefully the product will be good. I’m being asked to sign up. This will create a duplicate account. That’s why I mentioned the discount.

Rated 4 out of 5 stars

Purchase went smooth, only issue was it was triggered as fraud on my card. Had to call my bank, approve the purchase, then all was well. Everything was okay other than that, don't understand why a sim... See more

Rated 4 out of 5 stars

I can only rate the entire experience when i see how the shipping goes and the subsequent customer service if I need help. I will be cancelling the repetitive order, so I'll see if the instructions g... See more

Rated 4 out of 5 stars

Item seems to be working great, and everything was good about my purchase, but the length of time to get it to me felt almost like I was being scammed, because I didnt see any warning it would take so... See more


Company details

  1. #170 of 181 best companies in Vitamin and Supplements Store

Written by the company

Supplements and systems for peak health. Company offices: US: Healthletic LLC 312 W. 2ND ST #2359 CASPER, WYOMING 82601 UK: Healthletic LTD 27 Old Gloucester St London WC1N 3AX, UK Support: hello@healthletic.io


Contact info

3.1

Average

TrustScore 3 out of 5

789 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 1 month

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3.1

All reviews

(789)

550 reviews in the last 12 months

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Lithuania

Rated 1 out of 5 stars

Do not order if you live in the US!!

I ordered this methylene blue from their website at the beginning of May. After writing them twice to inquire about the status and requesting a refund the second time, they sent the item 12 days after receiving the order. I thought they were US based but learned they have a LLC set up in Casper Wyoming. Their location is where several out of state companies have LLC set up with a registered agent to make it look like they have a local office. Why Wyoming? Because the state's laws offer robust shielding from personal creditors and provide anonymity by not requiring public disclosure of member or manager names.
I finally received the order at the end of May - it was shipped from Lithuania, which is where the owner of the company is originally from. The bottles have no seals, or even plastic over them, the lids were not tight and they leaked all over the box. They were shipped in a thin box that literally fell apart as I brought it from the mailbox.
The FDA regulates dietary supplements, including vitamins, and requires them to comply with Good Manufacturing Practice (GMP) standards. This includes ensuring that products are manufactured, packaged, and labeled in a manner that maintains their quality and prevents adulteration.
I wrote the company again with photos, explaining that I do not feel comfortable taking a product that has no seals and was shipped so poorly. I requested a return label and a refund. I was ignored and told they will send a replacement order. I replied that I do not want to use the product, I would like to return it and receive a refund but was asked for more photos instead. They literally do everything they can to prevent giving a refund to the customer.
I have photos of every transaction with this company and the item as it was received. I plan on pursuing legal action against this company. Also the fact that their website contains zero bad reviews should be a big red flag!
Also I would recommend that anyone having issues with this company, file a complaint with the FTC.
Update: they did finally give a refund. They informed me: Regarding your return request, we kindly inform you that our policy currently allows returns only when a package is declined at the time of delivery, at which point it is automatically returned to us. However, we fully understand your concerns and, as a valued customer, we will proceed with a full refund for your order.
My concern with this is that their refund policy online states: If your order has already been shipped, you may return the unopened package to us. Once we receive the returned package and confirm it is unopened and in its original condition, we will process a reimbursement. Please note that the buyer is responsible for return shipping costs.
The item I received was opened and spilled all over the package so the package fell apart upon receipt. I would never be able to return this item in its original condition (as it was sent). Additionally when I inquired about an external plastic seal and conforming with FDA regulations, they informed me: While our packaging may differ from what is typically used in the United States, we want to assure you that our products are manufactured in facilities that follow strict quality control standards. Each bottle is carefully produced and packed to ensure it is safe to use, even if it does not include the same type of external tamper-evident seals you are accustomed to.

May 30, 2025
Unprompted review
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Rated 1 out of 5 stars

Almost 2 months and still not here

Ordered 6th of March... it's now the 23rd of April and my package is sitting in the USA still awaiting delivery to Australia.
Product comes all the way from Lithuania so takes for wver to come of it actually ends up arriving. Not impressed

March 6, 2025
Unprompted review
Healthletic logo

Reply from Healthletic

Hi Martin,

We're sorry to hear your order took longer than expected. We completely understand how frustrating delays can be, especially when you're looking forward to starting your supplements.

While our fulfillment center is based in Europe, we ship worldwide. Unfortunately, international customs and local delivery services can sometimes cause longer transit times, particularly to Australia.

Please don’t hesitate to contact us at hello@healthletic.io with your order number—we’re always happy to look into this further and help resolve it for you.

Thank you for your patience,
The Healthletic Team

Rated 3 out of 5 stars

Ordered Feb 22 2025

UPDATE: This issue has been resolved. Order never arrived from LIthuania. Healthlectic eventually responded after I posted this review and agreed to credit me. Also confirmed I was not signed up for a subscription. Ordered Feb 22 2025. Had no idea my order was coming from Lithuania or would not have ordered. I did not choose a subscription. Here it is March 29-the order still in Lithuania. Asked to cancel twice. They ignore me. No updates. They answered 2 of my earlier emails asking status but just said to be patient.

March 28, 2025
Unprompted review
Healthletic logo

Reply from Healthletic

Hi Christine,

Thank you for updating your review — we’re glad we were able to resolve this for you!

We completely understand how frustrating the shipping delay was, especially not knowing your order was coming from overseas. Your feedback has been heard, and we’re continuing to improve our communication and fulfillment to avoid situations like this in the future.

If there’s ever anything else we can help with, don’t hesitate to let us know. We really appreciate you giving us the chance to make it right.

Wishing you all the best,
The Healthletic Team

Rated 1 out of 5 stars

Scam alert

I like many others have had a horrible experience with this company. First they don't tell you where the products are sourced, second they automatically select the subscription offering, third you never get your product. I purchased 15 February and to date March 24th have not received the product. Not only that I shared my review to one of these random adds on Instagram with the full string of "Lithuania Post" stops. It was supposedly waiting here in the US but now when I track my order it states "No details" I cannot warn you enough that this company is a scam.

February 15, 2025
Unprompted review
Healthletic logo

Reply from Healthletic

Hi Jonathan,

We’re sorry to hear about your experience and completely understand how frustrating it can be when an order takes longer than expected.

Your order was processed and shipped shortly after purchase, and tracking showed it was in transit via international courier. However, we understand that delays can occur, especially with customs or postal updates.

As soon as we received your message, your subscription was canceled immediately, and no further charges were applied. Please rest assured that Healthletic is a legitimate company — we ship globally and serve thousands of customers every month.

Thank you for your patience,
The Healthletic Team

Rated 1 out of 5 stars

Unsatisfactory

Huge delay in shipping for a priority order. Then found shipped from Lithuania. Ordered 3 bottles of BPC - 157. No noticeable difference after 1 bottle. Just reached into the box to get the second bottle and found one has bottle has been shipped empty.
Have asked for a refund and waiting…

March 1, 2025
Unprompted review
Healthletic logo

Reply from Healthletic

Hi Jeremy,

We're really sorry to hear about your experience — we understand how frustrating it can be to face shipping delays and receive a product that doesn’t meet expectations.

While we do offer priority shipping, orders to Australia typically require a bit more time due to international transit and customs processing, which can vary depending on local authorities.

Regarding the product issue, once reported, our team immediately arranged a free reshipment of the affected item and requested a quick photo of the empty bottle to help prevent similar issues in the future.

We’re committed to making sure every customer is taken care of properly, and we appreciate the opportunity to resolve this. If there’s anything else we can help with, feel free to reach out at hello@healthletic.io.

Best regards,
The Healthletic Team

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Rated 1 out of 5 stars

Ships from Lithuania. I'll be throwing mine out.

Can I give a minus 10 review? I received an email notifying me my order shipped internationally from Lithuania? Nothing on the website states where this is manufactured. My bad for not researching more thoroughly. I don't trust a brand that doesn't disclose this location.

February 15, 2025
Unprompted review
Healthletic logo

Reply from Healthletic

Hi S.,

We’re sorry to hear that you were disappointed and understand your concerns about transparency.

To clarify, Healthletic products are shipped from our international fulfillment center in Lithuania for faster shipping around the globe. We work with trusted production partners who follow strict quality and safety standards. While our fulfillment is international, we serve customers globally, including across the U.S.

We appreciate your feedback and will continue working to improve the clarity of our product and shipping information. If there’s anything we can assist you with, please feel free to reach out at hello@healthletic.io.

Best regards,
The Healthletic Team

Rated 1 out of 5 stars

Don't buy!

Don't buy. Shipping takes forever, comes from Lithuania. They refused to give me a refund until I fought for it with repeated emails. After 2 months they finally said they would refund me. Haven’t seen it yet.

January 27, 2025
Unprompted review
Healthletic logo

Reply from Healthletic

Hi Star Bright,

We’re sorry to hear that your experience didn’t meet expectations.

While our products are fulfilled from our warehouse in Lithuania to serve global customers efficiently, international shipping times can vary depending on the destination and customs processing.

Subscriptions are always optional and can be adjusted or canceled at any time. Given that we have no outstanding cases matching your description, this is likely being taken care of, but if that’s not the case, please get in touch with us at hello@healthletic.io so we can help make this right.

Best regards,
The Healthletic Team

Rated 1 out of 5 stars

Took over 6 weeks to deliver

Took over 6 weeks to deliver. When I received it box was ripped open with unsealed container inside. Came from Lithuania, not U.S. Do not order from this company, better options available.

January 3, 2025
Unprompted review
Healthletic logo

Reply from Healthletic

Hi David,

We’re really sorry about your experience. We understand how frustrating it is to wait several weeks for a delivery only to receive a damaged package. That’s definitely not the standard we aim for.

Our fulfillment center is based in Lithuania, which helps us serve customers worldwide, though international shipping can occasionally take longer than expected.
Regarding the condition of your order, we want to reassure you that we’ve issued you a full refund. If there’s anything else we can do to support you, feel free to contact us at hello@healthletic.io.

Thank you again for your feedback.

Best regards,
The Healthletic Team

Rated 1 out of 5 stars

STAY AWAY

I ordered BPC-157 on October 19th -- it is now December 1st and have yet to receive my order... the tracking number shows the product coming from Lithuania and that it is currently being detained by U.S. Customs for safety reasons. Back and forth emails with support and they continue to tell me to be patient....this is a terrible business.

October 19, 2024
Unprompted review
Healthletic logo

Reply from Healthletic

Hello dear customer Aidan,

We apologize for the delay of your order. Let us ensure that 100% of our orders arrive smoothly to customers.

We see your order has been processed already and we've sent an additional email to clarify further on this.

Thank you,
Healthletic Team

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Rated 1 out of 5 stars

Beware this company's address is…

Beware this company's address is written to be in US but shipping from Lithuania. If you look at the US address it points to something else. I'm currently waiting for the product which was sent after 1 month after I had to write them. Told them to cancel the order but they sent it anyway. I haven't tried it but wouldn't be surprised if they sent blue dyed water. I'll try sell it or return it. Don't even wanna try it.

Also if you read the 5 star reviews they're all from various countries but spelling is perfect so all fake. And most of the users only posted 1 review, for this company. Why no other reviews?

October 30, 2024
Unprompted review
Healthletic logo

Reply from Healthletic

Hi Oana,

Thank you for taking the time to share your feedback. We’re truly sorry your experience didn’t meet expectations.

We completely understand your concern about the shipping delay and the confusion surrounding our fulfillment process. To clarify: Healthletic is a U.S.-based brand, and while our products are manufactured in registered and compliant facilities, our orders — including those to Australia — are shipped from our warehouse in Lithuania to reduce global delivery times.

We also want to confirm that your order was not part of a subscription and that no recurring charges had occurred. Unfortunately, your order was already in transit when your cancellation request was received, making it too late to intercept.

We're grateful you brought this to our attention and hope you'll give us another chance to provide the smooth experience we strive for.

Thank you,
The Healthletic Team

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