They've always been five stars from me. Cheap, quick delivery and a good range. However, I have just received a letter as a customer with an unfulfilled order, telling me that they are winding u... See more
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£50 order I made at the start of December has gone missing. Was not notified that they had gone into liquidation weeks ago and don't seem to be able to contact the company any more, so I'm not sure ho... See more
This company web site is drastically reduced, many web pages don't open like "Contacts", the phone does not answer, the subsidiary web site swanson.so.uk has closed, so I would have to conclude that t... See more
To all waiting. Don't lose hope! My order was expected to arrive on November 2nd. Only 88 days more and today it arrived. It immediately made the day happy! Ene, Estonia
Company details
Information provided by various external sources
We are a premium online health and beauty retailer with a catalogue of over 10,000 products from hundreds of popular UK, American & international brands. We are dedicated to supplying the highest quality products; from vitamins, minerals and supplements, to skin care, cosmetics and fragrances - at the best value available online and in the high street.
Contact info
Floor 1 Liberation Station, Esplanade, St Helier, JE2 3AS, Jersey C.I., United Kingdom
- +44 29 2009 8161
- info@healthmonthly.co.uk
- healthmonthly.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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4 months and still nothing
I ordered a product from this website in October 2020 and it still hasn't arrived 4 months later. I opened a dispute with Paypal and they sided with me and refunded me. Don't waste your time or money ordering from here. They also send out automated email responses from their 'CEO'.
I sincerely wish I had read reviews…
I sincerely wish I had read reviews before placing an order. I received part of an order beginning of January with the promise other 2 items would be dispatched within a few days. I've kept emailing for updates my first email had an automated response but my others haven't even had that! I've no chance, I suppose, of getting my money back if, as I've just read, they've gone in to liquidation!!!! I'm so angry
I placed an order with this company in…
I placed an order with this company in October 2020. It was partially dispatched, with 3 out of 4 supplements quickly arriving. The fourth was meant to arrive in December, then the date kept getting pushed back, with the latest arrival supposedly due in April. The last message in January was sent after the company went into liquidation, assuring me that they would respond within 24 hours. Nearly three weeks later my latest message went unanswered and when I logged in to my account that’s when I learned they had gone into administration.
I do not wish harm to anyone, but I also do not agree with such underhanded practices. If you cannot fulfil an order, you should do the right thing and offer your customers a refund, not greedily keep hold of a customer’s money. Thieves do not deserve to prosper. Fortunately for me, I opened a dispute and received the money I was owed. I would encourage anyone else who has lost money to this company to do the same thing.
My 19th September 2020 order arrived…
My 19th September 2020 order arrived today 😃
Apalling numerous complaints
Apalling : still taking orders yet failed to fulfill existing orders ( from October 2020) auto response to any emails.
Surely should be investigated further
File a complaint at PayPal or the credit card company
I also was one of those who did not receive the goods ordered from Health monthly. I complained to PayPal and they resolved the issue in 10 days and I got a refund.
I wish there was a way to give negative stars
I wish there was a way to give negative number of stars. One star is far too generous for this evil bunch. Ordered in August 2020, still waiting for products. No replies to my emails. Last month there were no products available on their site. Last week the site said they had gone out of business. Now all the products are back and they are selling stuff again. Buyer Beware.
Four months for delivery - unacceptable
My last order took four months to arrive. I will not been using this company again.
Do Not order from this company.
Product ordered in November was supposed to arrive 29/12/2020. By Feb 2021 I still had not received. sent 2 emails, No replies. Rang today, says due to Covid they have shut down phonelines. Their website says they are facing liquidation but they are still advertising products.
No delivery, no refund, no reply
I put an expensive order in on the 6th December and am yet to receive my product. I have emailed them twice only to receive automated responses telling me how busy they are. Congratulations to them, but they should have postponed or reduced their intake of orders if this is the case. I have also requested a refund which I am yet to receive.
PayPal refunded
Just received a refund via PayPal after opening a case. Order not received from October 2020. If you used PayPal and decide to open a case, save/copy your order details and any communication. Luckily I did, as shortly after opening the case with PayPal- my order and the information mysteriously disappeared off my account on healthmonthly (yet a previous honored order from years ago was still there).
COMPLETE S**T
placed an order in october 2020 for over £120 and never received it. Now it says company is shut.
Terrible management
Awful, no contact shows up
Doesn’t matter where I look not even a email, took my money in December and still
Nothing even says on the account they ain’t dispatched it!! If they are liquidating make sure u know who these people ceos are as they will
1million% set up shop
In another name !!!! Despicable I’ll
Try PayPal see if they can do something
no goods, no refund, no response to emails
As with all the other recent comments on here, they took the money in October, the goods have still not arrived and there is no answer to emails.
Theiving Liars.
Placed an order in October, emailed at the end of December to ask when my product would arrive, got told to wait longer due to COVID-19 delays.
Emailed again today (Feb) and found out the company have gone into liquidation and didn't tell any customers, just explained that their items may take longer. Deceitful, awful company. Please do not buy from them as I hear they are still trying to sell products!
I might have know they were going to…
I might have know they were going to cease trading, took my money and order never appeared.
Occasionally got an email reply with pathetic excuses, but they’re were still happy to take money.
Go to your high street, everything is available there.
Do not buy anything from HealthMonthly
Do not buy anything from HealthMonthly - they are a scam. Disgusted - HealthMonthly.co.uk happily took my money but did not deliver all the products. I have emailed them repeatedly and received absolutely no reply. Don't go near them.
Do not buy Philsing site? Update Company in liquidation
Update.
I see the site now states that the company has ceased to trade. While this sad, the directors have taken money from a lot of good honest hard working people with no intention of shipping out the stock.
Would give no stars if possible.
Do not buy, all you are doing is financing this company, they have no stock to sell.
As a regular buyer problems started in June 2020 stock was delayed (which was fine due to Covid) however this was happening to all stock I had ordered (2-3 plus months delivery time) They apologised with a credit to spend on a site with a different name, stating that this stock would arrive fast as it was in the UK. This was in August still no sign of it) I ordered product in November with a ship date December 29th, then it moved to January, then to 9th February and now its moved to mid February. They used to respond to emails personally, then on to a standard email blaming Covid.....and now they don't even respond. I am going to take this complaint to a body to investigate the company as this is verging on fraud.
very bad experience
same as others here.
Placed my order on 23 November 2020 and to this day items haven't been delivered.
I sent them an email over a week ago, no one replied to this day.
I will need to claim my money back through my credit card company.
£50 order I made at the start of…
£50 order I made at the start of December has gone missing. Was not notified that they had gone into liquidation weeks ago and don't seem to be able to contact the company any more, so I'm not sure how I'm going to get my money back. Lack of communication from them would be my main complaint. Barely any point giving them a review now as they've gone bust, but they were quite good when they were running other than increasingly long delivery times.
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