HealthPartners Reviews 

It's an unbelievably incompetent system. The agents are rude, they won't answer questions, and they double bill monthly, on occasion. In addition, they send billing statements at all times during the month. To give a perfect example of the horrendous service, I called to see how far out a particular doctor schedules but they would not answer unless I provided a date a birth, address, etc. Absolute nonsense. Then, I sent the clinic an email and after 4 weeks have yet to get a reply. If a "healthcare" system can't do these basic things, don't expect them to be able to provide quality service. I'd keep looking.

HP home medical equipment is awful. It took them exactly 3 weeks to contact me regarding a new cpap machine following a sleep study. I returned their call but had to leave a message. Then today, exactly one week later I received an email that my account was going inactive because they couldn't get in contact with me. Their service has always been suspect, slow and difficult to contact. After today I am finally moving on to another cpap provider. Someone needs to make some management changes in the home medical supply department.

Summary:

-They will charge you $300+ for every little thing(in our case earwax removal that wasn't asked for).
-in order to see a specialist you must first go to 2 separate $500+ consult appointments
-Customer service is lacking.
-I would recommend a smaller clinic for day to day visits. we were happy coming here for child birth

We have been going to health partners for a few years now. Each time we left frustrated. We have now hit a point where we are done with them unless its something major like birth or a surgery.

We had both our 2 babies there and were generally happy with the quality of care, but day to day things we have been very frustrated with the service.

Last year our daughter had an ear infection so we took her in to get some antibiotics. when they were looking in her ear there was some earwax in the way. my wife scooped most out with her fingernail and the doctor wiped the remaining out so she could see. when we got our bill there was a $350 charge for "ear wax removal"

Now our daughter has very bad eczema. we took her in to get a allergy test. the initial consult was supposed to be a video call, but the video didn't work so the doctor on the phone just referred us to a specialist. He didn't look at her skin, didn't give us any medical advice. Essentially acted as a receptionist. we were charged $500 for this 5 minute phone call to schedule the actual appointment. we finally got the allergy appointment scheduled and realized it was just another consult even though we came for an allergy test. They require 3 $500+ appointments just to get an allergy test.

Overall we have been fine with the quality of care, but they are slimy with billing and try to get as much money from their patients as possible. Customer service is bad

If I could give a zero rating I would. I am traveling from out of state and needed a new mask. I called the HealthPartners customer service line and told them what I needed. I was told to go to the Stillwater MN clinic and they had the mask in stock. I was told I could self pay for the item. Nicole assured me I could buy the mask at the clinic. She even called the clinic to make sure.
When I arrived, after a 40 minute drive I was told I needed an appointment and there were none available. I was told to make an appointment and come back. I told the check in lady no, I was told to come here. She got very nervous and a tech came out. She said I am on the phone but can help if I came back in one hour.
We came back after an hour and was told security had been called and would be there when I was there. I never raised my voice or caused a scene?
The tech then told me I needed to go to the St. Paul clinic to see if they had the mask. Really???
I then drove 40 minutes to St. Paul and met with Kaytlyn, who was awesome. She got my mask and I paid quickly.
A single mask replacement took several hours out of my day because Nichole from customer service had no clue how to do her job. The tech at Stillwater said “Sorry” flippantly and had security lurking to ease her ill conserved emotions.
Stay away from this company at all costs. Order your supplies from an online vendor and avoid the hassle. I wish I could have but we were traveling and not able to ship to us. 1 star is way too much for this atrocious company and customer service. Remember, buy online, get your item in one day and avoid the hassle of HealthPartners who should be called Not A Partner.

The complaint is with billing and coding. I had the identical office check ups at Dermatology Health Partners for many years. I was always billed the copay. The last identical visit I was charged 202.00. They say I used a Hospital room. I appealed and lost in spite of my Dr and His Nurse confirming my service was the same and he sees patients in his office at Regions Hospital. I am now sending it to the Attorney Generals Office

I went to park nicollet also known as health partners. Since the day I was born. As a kid my mom brought me in complaining I was going blind and running into walls. The doctors called us liars. In my early twenties I was having major issues. I kept going in and the doctors were so rude. Calling ne things lije a hypochondriac and saying they refused to run more tests because there was nothing wrong with me and it was all in my head. I kept saying there was something wrong with my heart and they didnt believe me. I left their care. 6 yrs agp my heart gave out. And since then I have had 2 open heart surgeries and a defibrillator put in. They have figured out my whole life. Since I was born I had a life threatening heart condition called hypertrophic cardiomyopathy. And that the signs were there since I was born. But these doctors were too incompetent to figure it out. It came close to costing me my life. Beware of these doctors who ignore these patients and are to incompetent to do their jobs.

Wish there was zero star!
I thought the occupational therapist was an independent and impartial body but it was not the case. The doctor conveniently left out all the important pointers I made and deemed me fit to work to support my company (obviously they paid them). One that I was 39 years of age being pregnant (high risk). Two my insulin dosage has significantly increased due to physical and mental stress at my workplace. Three that I was advised by the doctor that I had a benign cervical polyp of 2cm which may require surgery after delivery and to not travel or walk much which my current job demands. I felt defeated even after having the right reasons to take holiday prior to maternity, only because the doctor was not free of influence and wanted to please my company for more business.

I am writing to express our frustration regarding a recent interaction with your Membership Accounting Department. Unfortunately, our experience with two of your agents, JC and Chandler, was extremely disappointing. During our call, they were discourteous and abruptly disconnected the call while we were still in the process of asking questions.

We are concerned about the apparent lack of professionalism exhibited by your representatives. It raises questions as to whether there are standard operating procedures (SOPs) or quality assurance measures in place to ensure a high standard of customer service.

We sincerely hope that management will take appropriate action to address this matter and implement the necessary steps to prevent similar incidents in the future.

I already have 100 passcodes that I have no idea what they are and straight out of 20 hours in the emergency room care you expect another TWO the heck with that. Either call me or send me a text but I am through, done, not interested, disgusted with trying to communicate with another damn computer

I received blue chip for my 2 children, and they automatically assigned me to Health partners. I only had to deal with them for 2 months and NEVER AGAIN. Horrible customer service. no one seems to know anything. Always gave me a hard time even setting everything up. They had to refund me a month's payment which was close to $400, and it took them over 60 days to refund it!!!! HORRBILE do not do it!

health partners is trash. avoid them like the plaugue. advise to go in for testing, had to schedule out for 6 months. get in for the testing, it takes them almost a year to go over the testing and send me a cryptic message through what they call my chart app. Then i try, doesnt work through the my chart app, then they say i have to go online to access it. Never called me, never followed up, just send cryptic messages from my chart app. If you download the my chart app, it is not the right one, they say download the health parters app, then htey say you can not access anything unless oyu go online. The medication dotor sucks, they ask me what medication i would like to try. Well i am not the doctor, o do not know wha to try. When you are frustrated durin the zoom meeting they chuckle and laugh at you and smilled and never hepled, never sem like she actualluy cared. I had to run the appoinments, The experience there makes me understand why mental health is a crisis. They are not there to help you. They are there to collect your money from your insurance provider. No help what so ever. I will avoid health partners like the plaugue unless it is an absolute last resort. They will not communicate with oyur other doctors. If those other doctors reach out they will not respond. They will not do anything for your care. FInd someone else. DO NOT USE. I do not write reviews, but this was absolutly atrocious. Finally after 9 months another doctor had to reach out to another doctor which cost me money to set up an appointment. They made me feel as if i am the problem. ANother win for their pocket books. I will be filing a formal complaint with health partners which will absolutly go no where i am sure. I will follow this through only because i hope the next person that is worse off than i am finds the care they need.

Mixed feelings. I've had some great health care providers and one bad experience. I got an explanation of benefits today and tried to figure out how to pay on my dashboard. I couldn't find bill pay on my dashboard. I did a search and it took me to another page where I wasn't logged in. It asked for my guarantor number which isn't on the EOB. Gave up. I thought this is too hard and a stupid way to spend Saturday morning. Then I decided to let Health partners know how irritating this.

I went in for a med check. My doctor would not re-fill my long term med unless I went in for a visit. I was with him for 20 minutes. He wrote the prescription. A week or so later I received bill for over $900. I've been fighting with them ever since. This was at the Stillwater clinic. They obviously coded it wrong. I'm still getting bills. Terrible and frustrating.

Terrible and wouldn't approve any of my medications or medicine after tooth surgery. It's was November 2023.

Virtuwell- is a concern as they don’t seem to understand severity of symptoms with their triage system. I was referred for having symptoms which were more concerning. This is ok and responsible, however, I was not informed until the next day. This is dangerous and when this was brought up they gave a canned response. Someone will be hurt using this service. It is like someone having chest pains and not bothering to respond in a timely manner.

I have had Robin Healthpartners Medicare insurance for year 2024. I didn't renew with this insurance because most of my Dr. did not fall within their WI network. All were deemed approved even though not in network. I do not recommend this insurance, they are trying to penetrate and get a foot hold in WI. They canceled my account on 12-31-24, technically the last day I have their insurance. I couldn’t use my remaining health dollars due to early cancellation on their part. DO NOT USE THIS INSURANCE IF YOU LIVE IN WI!

I would not ever work at healthpartners. I'm disabled and have all the education and skills to work for 3 different positions I applied for and was denied. I'm the perfect person for the positions. I am also going to file a discrimination, civil and DHS reports. Healthpartners has broken several laws. Ohh and I'm leaving reviews on several other packages. I guess whistle blowers laws does not apply to to Healths partners. Don't don't apply ohh and they tried to charge me 150.00 because the manager of the IGH clinic would not bill my insurance and told me I had to go to their 2 dirtiest clinic at Healthpartners when my primary does not work at either even though I have a weak immune system. Worst company ever only cares about profit never its employees and especially not patients, suck my tit.

This insurance is so bad it has been the catalyst for me to leave a 10 year career with a company that uses HealthPartners as an insurer. Everything about them is absolutely nightmarish... just the worst in every regard. This year they nearly doubled the cost of single+spouse insurance cost. Absolutely disgusting business that preys on working class people. Avoid any employer that use this insurance.

Just a warning to patients needing surgery. I just had Total hip replacement surgery, it was a brutal surgery for me as I live with a disability that painfully attacks my nerves, therefore major surgery has left my pain amped up higher then the normal person. Trying to get pain meds refilled... WARNING ⚠️ does not matter what pain scale your in, the prescription from your doctor wants you to take, or what type of surgery you have... Health partners Rule, you are allowed 14 days of pain meds every 60 days. Leaving us post surgical patients in a horrible situation with lack of pain control which directly affects recovery tremendously. I regret having this surgery badly now, but I did not have many options as I was losing my ability to walk.. Thanks to so many people abusing opiates, everyone is paying for that with their lives. Literally. Thanks for playing god with lives Health partners. Heartless. My care team is very frustrated as well as I'm now unable to get the care they recommend, PT is nearly impossible now as leg is now locked up and hurting more then ever. No idea how to move forward in life when I can't walk, my recovery has been extended and made worse. It's only been 10 days since my surgery, got my last refill of 32 tonight. Prayers to you all that end up in this situation. It's inhumane and cruel for an insurance company to think they know more then surgeons and doctors caring for us. Health partners insurance are not medically trained doctors. They are Office workers sitting behind a desk. Not educated in the medical field whatsoever.

This is regarding Health Partners Plymouth Clinic. I have called them up many times now and I have had the same experience every single time. No one, I repeat no one answers the phone. And, its not only me, my Insurance and Pharmacy had the same experience, and they all gave up.
My doctor had not responded to the request from my pharmacy for an ongoing medication refill. When I went there personally, they told me to visit Urgent Care and get a prescription for the medicine that my primary physician should have ordered a refill in the first place. This means I have to pay Urgent Care charges, just to get a prescription refilled. And, they do not allow patients to message the Care team, for refills.
When I asked, why no one answered the phone, I was told a 45-min wait time is normal for them.