Healthspring Reviews 5

This is the worst advantage plan I have ever had. Customer service seems to read from some sheet never really helping. Prescriptions are much higher than other plans. They claim the give back program and I have waited 4 months only to be told I will have to wait another 30-90 days. I would definitely pass on this insurance!

This a disgusting and cheap unreliable coverage. You could take a roll motel toilet paper and write the plan. That would be rhe value of this company's plan. The customer service reps are basically rude and uncaring. I do not understand how cigna became a company like healthspring
Cigna was good. I can not say anything good about healthspring
They are cheap, uncaring, rude and dishonest. Their transportation company. Mtm has shown bad examples of service. Their automated phone needs to be repaired. It just keeps saying "sorry I didn't get that. The first trip with MTM the driver went to the wrong place to pick me up. I text a message to pick me up at the front of the building and she went to the back. I asked her if she got my text. She said she did not like my attitude and locked the car door and laughed at me and then drove off and left with no way home. Furthermore she reported that I had discriminated against her. What a bad experience for a first time ride with MTM Save yourself some frustration and disappointment and find another co.

This company's responses to complaints are laughable. I have been battling them over a Formulary Exemption for 2 months. The level 1 appeal was denied because my provider never received the proper paperwork from them. They then escalated the process to a level 2 appeal, but they would not accept the documentation sent to them by my provider. Fortunately, the drug that is on their formulary is an acceptable alternative to what I have been taking for 7 years. I gave up! My provider advised me that there would be no way that Cigna would ever give me an exemption. Another problem is that they are refusing to reimburse me for having to pay for a drug that should have been covered at the time I picked it up from CVS. Not even 3 months in, I want out! I will enroll in any Part D plan other than this fiasco. Horrible customer service. Corporate medicine at its worst!

Horrible company. There was even a fraudulent charge in my account, they NOTHING. Cigna was ok, Healthspring is horrible.

HEALTHSPRING/FORMERLY? CIGNA has OK licensed sales people, at least that we've spoken to so far. Of course they would at this point, they want to sell you stuff. After that it's gotten sketchy. Philippines customer service reps. which I'm getting REALLY tired of corporate America!! Howard, Harold, I don't remember, wasn't particularly helpful. Our agent was telling him what we wanted, he did what HE wanted, and shoved us off to the phone tree/hold hour long hell anyway. Didn't seem to listen to what he was being told. Actually, haven't really even gotten through that stage yet. If this healthspring is the same one that has taken over Cigna, not sure why it's not listed like that here?, YOU REALLY SUCK! The lady we've been working with has been very helpful. But now I can't get hold of her. ALSO, we have GUARANTEED ISSUE RIGHTS, CA birthday rule and another, supposed to be no questions asked, which apparently means NOTHING with this company!!! Speaking with a different sales person I was told ALL of this person's applications are held up that are Guaranteed issue. Cigna used to be good. They NEVER should have sold out. These people are asking health questions to even complete the application, not having a way to mark it GI, or are ignoring that, they're delaying through underwriting, which they aren't supposed to do. Seeming to be stalling until we are out of our GI period!!!?? Healthspring sounds like some name for a chinese company?? Wonder if Medicare or the state's insurance commissioner would be interested in the tactics we are being subjected to? Having a BAD feeling about what kind of care we will get this year with them-IF we ever get signed up!! NOT LOOKING GOOD!!