Healthy Living Direct Reviews 

149
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Ordered an item and paid extra for 48 hour delivery but never received my order. I was given conflicting information every time I questioned it. They blamed it on Evri who had never received the pa... See more

Rated 1 out of 5 stars

I shall be reporting this company to trading standards. They are preying on elderly people who rarely have the skills to access online services so they are sent catalogues to entice them into buying u... See more

Company replied

Rated 2 out of 5 stars

Poor quality generic item. Mood not improved when subsequently found out that exactly the same thing is available from multiple sellers on ebay for 30% of the price Healthy Living Direct is charging f... See more

Rated 1 out of 5 stars

Haven’t ordered but my elderly mother got a letter saying she could get free lottery tickets for being loyal customer she’s never ordered from them we know this 💯 as she doesn’t order online.I looked... See more

Company replied

Company details

  1. Mobility Equipment Supplier
  2. Health and Beauty Shop

Written by the company

Healthy Living Direct is the main brand of Kingstown Associates - a leading mail order company based in Driffield, East Yorkshire. 2024 is a celebration of 25 years trading. If you have any problems with any of the products or service we offer - please call our customer service team on 01377 249889 or email cservice@kingstown.uk.com


Contact info

1.3

Bad

TrustScore 1.5 out of 5

149 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 2 weeks

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1.3

All reviews

(149)

13 reviews in the last 12 months

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Rated 2 out of 5 stars

Delivery non-existent

I ordered a pair of boots via a friend's catalogue. The order was placed on 16th Septeber 2015, the payment was taken on 18th SEptember 2015. There was no communication to say the boots were out of stock. I phoned on 3rd October 2015 to be told they were out of stock and would be available in 7 to 10 days. Seven days later on 9th October I phoned again, and coincidentally spoke to the same customer service person. She told me exactly the same thing. When I said I wanted to speak to her supervisor, I was told she could take my details and get someone to call me within 24 hours. Told her I wanted to speak to someone NOW, I won't be here in 24 hours. Said again I want to speak to her manager and she said she'd get someone to phone me in half an hour ....... I'm waiting.
They have my payment, it's building interest in their bank but I have no product.
Not on.

October 10, 2015
Unprompted review
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Rated 1 out of 5 stars

They do not even know I have ordered.

I ordered on line a pair of shoes, on their web site it says "speedy delivery" that was a month ago now still not had a delivery. Wrote e mail to this company and they can't even find my order, although they have taken the money from my Visa card three weeks ago.

In one of my e mails they told me to go to my bank for some reason, I suppose to see if the cheque has been cashed I think you would see that on a bank statement wouldn't you?

I see there are reviews on this company and the same thing has happened to other customers. I will not stop at nothing to get my money back even if it means going to the small claims court.

If anyone else is still having problems with this company perhaps we could all get together and do something about it.

April 22, 2014
Unprompted review
Rated 1 out of 5 stars

SCAM COMPANY - DO NOT USE

I ORDERED SOME CLOTHING AND HOUSEHOLD ARTICLES. THE ONLINE SITE SAID ALL ITEMS WERE IN STOCK. AFTER THREE WEEKS STILL NO DELIVERY AND SO I RANG THEM UP. THEY SAID NONE OF THE ITEMS WERE IN STOCK AND COULD NOT GIVE ME A FIRM DATE. I CANCELLED THE ORDER AND REQUESTED A REFUNG. SIX WEEKS LATER AND TWENTY EMAILS I HAVE HAD NO MONEY AND NO RESPONSE. I REPORTED THE COMPANY TO MASTERCARD IN ORDER TO GET MY MONEY BACK. OTHER REVIEW WEBSITES SHOW HUNDREDS OF OTHER CUSTOMERS HAVE BEEN DUPED LIKE ME. STAY CLEAR!!!!!

January 8, 2012
Unprompted review

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