Healthypetz Reviews 

170
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 169 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with product quality and safety, with some even stating it made their pets sick. A widespread problem was the automatic enrollment into unwanted subscriptions, which people found difficult to cancel, often requiring bank intervention. Furthermore, consumers consistently struggled with a lack of communication, reporting no responses to emails or working phone numbers. However, some people were satisfied with the product's effectiveness, observing improvements in their pets' conditions. These positive experiences were often overshadowed by difficulties with ordering and unresponsive customer support.

What people talk about most

Product

Customers consistently note negative experiences with product, citing concerns about quality, packaging, and... See more

Order

Clients share negative opinions on order, with many reporting unexpected recurring charges and subscriptions... See more

Response time

Customers had negative experiences with response time, frequently reporting that the company does not reply... See more

Subscription

Reviewers highlight negative aspects of subscription, with many customers reporting that they were... See more

Customer communications

People report negative experiences with contact, with many reviewers expressing significant frustration over... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Beware of this being another company who claims to be headquartered in the US or somewhere else depending on where you're logging in from. Sent me one bottle with no batch or lot number from somewhere... See more

Rated 1 out of 5 stars

If as people have said previously I could give a minus number of stars that’s more than they deserve Complete lack of customer care no response to emails nothing. The first delivery I had worked b... See more

Rated 1 out of 5 stars

Decided to buy a single bottle of collagen to try for my dog. What I didn't realise is that a tiny box was automatically ticked to sign up for a subscription. The next month they automatically took an... See more

Rated 1 out of 5 stars

I ordered this stuff it came gave it to my dog for a couple of days but it made her sick with diarrhoea, stopped immediately and forgot about it. 3 weeks later they tried to take money for another bo... See more


Company details


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1.2

Bad

TrustScore 1 out of 5

170 reviews

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1-star

No history of asking for reviews

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1.2

All reviews

(170)

170 reviews in the last 12 months

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Rated 2 out of 5 stars

Stay away

At check out I ordered buy 2 get one free ($60) and one bottle ($30) for a total of 4 bottles ($90 + tax). When the charge went through I was charged $144.75. I immediately contacted the customer support and never heard back. I reached out again last week stating the charge in on my credit card for product I did not order again never heard back. Yesterday I received 6 boxes of the the product. No customer service at all and now I'm out $ for a product I don't want.
This was a reorder and I do think the product helped my dog's skin issues but the order process will lead me to look elsewhere.

March 10, 2026
Unprompted review
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Rated 1 out of 5 stars

This site is a scam

This site is a scam. I placed an order and never got a confirmation. I reached out to the supposed company and never got a response so I looked up the transaction on my bank statement and found a phone number and when I googled the phone number it shows that this is a scam there as well. So beware and don’t waste your time or your money here. The phone number listed on my bank account for this company is 307-454-1902 for healthy petz. I placed a stop on my payment since it was still pending.

April 16, 2026
Unprompted review
Rated 1 out of 5 stars

Zero stars

Zero stars. Ordered and never received. Never got any response from anyone after leaving several emails. This is a scam rip-off.

March 12, 2026
Unprompted review
Rated 1 out of 5 stars

You are a horrible company

You are a horrible company! I received my product which had a horrific smell that was beyond worthy of giving even dead animal! After emailing the company 4 times with no response and absolute no way to contact them I am left to write this review.
DO NOT GIVE THEM A SECOND CHANCE!!!

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

Smells disgusting

Be aware this company will set you up to auto subscribe without any prior knowledge. Requested a refund and getting no response. The product smells disgusting I threw my 1st order straight in the bin noway would I give the foul smelling stuff to my dog and I now have another shipment coming. Been trying to cancel all weekend with no response. SCAM do not buy !!!!!!

April 13, 2026
Unprompted review
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Rated 1 out of 5 stars

Communication 0

Communication 0! Sent 3 bottles of foul smelling liquid. So foul that it could be smelled through the sealed packaging. On trying to contact the company to ask if this was normal, which I knew wasn’t, I didn’t receive any correspondence. I have emailed 4 times with no response. The bottles that had no odour, I gave to my doggo with no improvement what so ever.
Had this company communicated with me, I wouldn’t have left a 1 ⭐️ review however it deserves to be a 0 ⭐️ review. Clear to me that their reviews on their page are untrue and misleading!
Shame on you!

December 29, 2025
Unprompted review
Rated 1 out of 5 stars

Product smells disgusting

Product does nothing and smells absolutely disgusting!
Ive contacted the company numerous times but they do not reply.
Cancelled the automatic subscription just hoping I dont still get charged again

April 12, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM!!!

I would have given 0 stars but that's not an option. I purchased this product on 03/25/26 and have yet to receive it. I have emailed customer service twice now with no communication as to why I have not even been given a shipping date. They were quick to take the money from my bank account and also automatically signed me up for the monthly subscription. I cancelled that because I don't want to get charged again with zero products in my hand. Extremely disappointing.

March 25, 2026
Unprompted review
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Rated 1 out of 5 stars

I think this is a sham company

I think this is a sham company. Ordered in March. Said would be delivered by Yodel. Next message was it was at an airport, followed by order has been cancelled. Now trying to get refund and I’m going around in circles!

April 8, 2026
Unprompted review
Rated 1 out of 5 stars

If i could leave a minus 5 I would

If i could leave a minus 5 I would. I ordered this product and never received it. Then they had the audacity to say I was on a subscription which I never agreed to. I call my charge card company and had to have them blocked for reoccurring charges.
THIS IS A SCAM. THEY ALL SHOULD BE ARRESTED AND THROWN IN JAIL.
They are taking advantage of people who are trying to help their pets.
This company is despicable !!

April 8, 2026
Unprompted review
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Rated 1 out of 5 stars

Stay away from this company

Stay away from this company! Product did nothing for my French bulldog skin. I tried it for one month consistently. I reached out to customer service via email with no response x2. Their website (for customer service) very clearly states they respond to all requests within 12 hours & that is a big fat lie. I’m disputing the charge now with my credit card company. Do not be fooled by the Facebook ads- This is a non-legit loser company.

March 30, 2026
Unprompted review
Rated 1 out of 5 stars

This company and product need to be reported

I started a subscription for 3 months my product came and it worked,I was so happy for my itchy dog.
Then,my next 2 subscriptions were a totally different colour and the smell was unbelievable….i have sent so many emails had no reply at all….i was going to send them back but can’t find an address.
My advice is…DONT buy it

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

Product might be good and worthwhile…

Product might be good and worthwhile but customer service, order, information, order tracking is non-existence. They immediately sign you up for auto ships even before you get the first delivery. Try to contact them…it is IMPOSSIBLE to get an answer. Will be cancelling as soon as first delivery is made. I am sure there are more reputable and responsive companies that can help a pet owner with the same product.

April 2, 2026
Unprompted review
Rated 1 out of 5 stars

NO SERVICE OR CONTACT

I placed an order, tried to follow up, no answer or reply. Just wondering if product will actually arrive.... No tracking number. They advertise on Facebook, I would not be drawn into their marketing, I feel like I have been scammed. No contact number for this company at all!
Makes me wonder what is actually in the bottles and if its safe to administer to your pets.... Never again!

March 31, 2026
Unprompted review
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Rated 1 out of 5 stars

Absolutely Disgraceful

Absolutely Disgraceful – Avoid This Company

There is no option for NO stars !!
My experience with Healthy Petz has been nothing short of a complete disaster. My order arrived with the bottle completely smashed, with the contents leaked all over the packaging — totally unusable.

What’s even worse is the so-called “customer service.” I have sent multiple emails requesting a refund and have been completely ignored. Not a single reply, no acknowledgement, nothing. It’s as if once they’ve taken your money, they simply don’t care.

This is beyond poor service — it’s a total lack of accountability and professionalism. Any legitimate business would at least respond and attempt to resolve the issue. Healthy Petz have done neither.

I strongly urge anyone considering ordering from them to think again. Based on my experience, you risk receiving damaged goods and being left out of pocket with no support whatsoever.

March 9, 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service/delivery

Took a month to get, i tried emailing and got nothing. Finally received it and dont even want to use it. I heard it was causing dogs to have seizures. Be careful and always ask your vet

March 21, 2026
Unprompted review

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