I tried the $100 allegedly hearing aids Had nothing but back feed and noise and I knew I needed a Professional Ear Group. I could not have been happier with my choice ! I made the appointment and I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was my first experience getting hearing aids. I was leerier about doing my setup remotely. I was pleasantly surprised how well it went. Hear has a nice kit that handled all different elements,... See more
Company replied
At first I found it confusing to do everything online, it personal help via their tablet setup made the setup easy. Follow up weekly online meetings over 45 day trial made it easier to adjust enviro... See more
Company replied
Custermer reps seemed genuinely interested in leading me through the process of getting my hearing aids & making sure every thing was working flawlessly. After the initial tests & receiving the aids... See more
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Company details
Written by the company
Founded in 2012 in Germany and now based in Miami, FL, and Denver, CO, hear.com is the fastest-growing online hearing care company and the world’s largest provider of quality hearing aids. Our mission is to make quality hearing care accessible to everyone, regardless of lifestyle, budget, or location. At hear.com, we believe in personalized hearing care. Our innovative business model integrates advanced online marketing, free consultations with hearing experts, and a network of top audiologists to ensure exceptional service. We address barriers to hearing care, including access, stigma, and cost. Our award-winning products include the hear.com Horizon IX Hearing Aids, which offers advanced technology for clear speech and seamless conversations, and our Clinic-In-A-Box™ Tele-Audiology service, delivering high-quality care from home. We provide a 45-day no-risk trial and a 100% money-back guarantee, enhancing customer confidence. Our dedication to service has earned accolades from Newsweek and an A+ rating from the Better Business Bureau, along with numerous awards such as the Big Innovation Award and the Red Dot Design Award. Visit www.hear.com for more information.
hear.com – Hear well. Live well.
Written by the company
- Why hear.com?
- At hear.com we believe that everyone should hear well to live well. We’ve already changed over 100,000 lives by making the process of finding the right hearing aids easy and convenient. Thanks to our hearing success formula, we are the fastest-growing hearing care company in the world, and our customers are twice as happy as the industry average.
- hear.com's latest technology and unbiased recommendations
- hear.com works with all the top hearing aid manufacturers and don’t maintain inventory to ensure we provide you with the latest technology. Every person’s hearing is unique, so we provide expert consultations and connect you with a local hearing care specialist to guarantee we find the best hearing aids for your specific needs.
- Our risk-free trial and free returns
- The only way to experience the benefits of modern hearing aids is to actually give them a try. hear.com provides a 45-day, money-back guarantee in order to experience them for yourself. If you don’t hear the difference and see the improvements in your life, we’ll gladly provide a full refund.
- Warranties and service
- All of our hearing aids come with manufacturer warranties for up to 3 years and additional service visits to guarantee your hearing aids are fine-tuned to your satisfaction. We also provide personalized coaching and support to ensure your hearing success.
hear.com
Contact info
396 Alhambra Circle #S1200, 33134, Miami, United States
- (786) 520-2456
- info@hear.com
- hear.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I like the people I worked with as well…
I like the people I worked with as well as the hearing aids
February 16, 2026
Unprompted review
Reply from hear.com
Hi Robert,
Thank you for your kind words! We’re so glad to hear that you had a positive experience with both our team and your hearing aids. Building supportive relationships and providing high-quality solutions are both very important to us. We truly appreciate you taking the time to share your feedback and are always here if you need anything.
Curtis, Customer Success Team
Every moment of the experience was awesome!
Every moment of the experience was handled efficiently with high standard of expertise and patience.
Allessandria Hanly was nothing short of wonderful. She was very knowledgeable and attentive to every detail. Every visit with her was a joy.
December 10, 2025
Unprompted review
Reply from hear.com
Hi Barbara,
Thank you so much for your thoughtful feedback. We’re delighted to hear that your experience was handled with such efficiency, expertise, and patience. Our team strives to provide attentive, detailed care. We’re grateful for the opportunity to support you on your hearing journey.
Curtis, Customer Success Team
Reply from hear.com
Hi Jimmy,
Thank you for your wonderful feedback! We truly appreciate you taking the time to share your experience. Our team is dedicated to providing exceptional care, support, and hearing solutions, and we’re so glad to know you had a positive experience. If you ever need anything, we’re always here to help.
Curtis, Customer Success Team
Great hearinWonderful exper5g aids
Great hearing aids. Remote hearing test and follow-up throughout the 45 day trial were competent, easy, effective, and invaluable. Modern technology has improved hearing aids immensely, yet these are more affordable.
February 1, 2026
Unprompted review
Reply from hear.com
Hi Laurel,
Thank you for your thoughtful feedback! We’re so glad to hear that your remote hearing test and follow-up care during the 45-day trial were smooth, effective, and valuable. It’s wonderful to know you’re enjoying the benefits of modern hearing technology while also finding it affordable. We truly appreciate you sharing your experience and are grateful to be part of your hearing journey.
Curtis, Customer Success Team
The lady that helped set up my aides…
The lady that helped set up my aides was really good and really knew what to do and how to do it.
December 28, 2025
Unprompted review
Reply from hear.com
Hi David,
Thank you for your kind words! We’re so glad to hear that your specialist provided knowledgeable and confident support during your fitting. Making sure everything is set up correctly and comfortably is so important, and we’re happy you had such a positive experience. We truly appreciate you sharing your feedback and are here if you ever need anything further.
Curtis, Customer Success Team
They worked really hard to make sure…
They worked really hard to make sure everything was working correctly. We love Katie kim
January 30, 2026
Unprompted review
Reply from hear.com
Hi Melisa,
Thank you for your feedback! We’re so glad to hear that our team worked hard to make sure everything was working properly and that you had a great experience. We truly appreciate your trust and are always here if you need anything!
Curtis, Customer Success Team
Do you research and don't wait to get your hearing fixed.
Timothy Lee and Mason Ruiz were very accommodating to my husband. They were always ready to answer questions and to help in every way.
November 13, 2025
Unprompted review
Reply from hear.com
Hi Sondra,
Thank you for sharing your experience! We’re so pleased to hear that our team was accommodating and supportive throughout your husband’s journey. Providing attentive, helpful service and making sure all questions are answered is something we truly value. We appreciate your kind words and are grateful for the opportunity to assist your family.
Curtis, Customer Success Team
Happy with Hear.com
My sales/customer service lady made this experience great. There has been an overwhelmingly positive amount of customer support volunteered by hear.com. They really want you to succeed in your journey to better hearing. I'm very happy that I chose hear.com to buy from. It's been convenient and affordable.
November 12, 2025
Unprompted review
Reply from hear.com
Hi Rita,
Thank you for sharing your experience with us. We’re so glad to hear that your consultant made the process a great one and that you’ve felt supported along the way. Our team is truly committed to helping each person succeed on their journey to better hearing, so it’s wonderful to know that came through in your experience. We appreciate your trust in choosing us and are happy to hear that the process has been both convenient and affordable for you.
Curtis, Customer Success Team
I highly recommend Dr Nick
I highly recommend Dr. NICK at Palm Beach HEARING, a.k.a. Hear.com
Dr. NICK was extremely patient and helpful with me as my original hearing aids were not exactly what I wanted or needed and he was able to prescribe the Phonak at Hearing Aids which are absolutely wonderful and they seamlessly connect to my television through Bluetooth. It makes watching TV so much more enjoyable.
January 6, 2026
Unprompted review
Reply from hear.com
Hi James
Thank you for your wonderful feedback and recommendation! Personalizing hearing care is incredibly important, and it’s great to know the Phonak hearing aids are delivering the performance and seamless Bluetooth connectivity you were looking for. Enjoying television again with clear, direct sound is such a meaningful improvement. We truly appreciate you sharing your experience and are grateful to be part of your hearing journey.
Curtis, Customer Success Team
They are pests
They are pests ! They harass you with calls !! You block 10 numbers, they will call from another 10 ! Shameless people! I hear their products are pathetic too!
Never entertain them !
February 12, 2026
Unprompted review
Reply from hear.com
Hello,
Thank you for bringing this to our attention. We sincerely apologize for any frustration caused by our outreach attempts. Our communications are intended to assist you in finding the right hearing care solution for your unique needs and are initiated after you completed our voluntary questionnaire.
We reached out through Trustpilot to gather additional information so we could locate your details and remove you from our marketing communications list, but we did not receive a response. We would be more than happy to ensure you are fully removed from future calls and messages.
Please contact our team so we can quickly locate your information and resolve this for you.
Curtis, Customer Success Team
Everyone who I have interactive with had noticed how well I can understand them now…
Everyone who I have interactive with had been very helpful and have listened to me if I have had an issue with my hearing aides. So far the hearing aides have performed great I enjoying wearing them everywhere I go. It is so nice to be able to go in a restaurant and be able to have a conversation with the people at the table without the noise around you being a distraction.
October 19, 2025
Unprompted review
Reply from hear.com
Hi Patricia,
Thank you for sharing your experience with us. We’re so glad to hear that our team has been helpful and responsive whenever you’ve had questions or concerns. It’s wonderful to know your hearing aids are performing well and making it easier for you to enjoy everyday moments—especially being able to have clear conversations in restaurants without background noise getting in the way. We truly appreciate your feedback and are grateful to be part of your hearing journey.
Curtis, Customer Success Team
Professional and thorough testing and recommendations
Every contact I had with each agent was professional. The process of doing the ear testing at home was helpful. The equipment was superior to other hearing tests I had years ago when I had to go to the doctor's office. Very thorough.
February 2, 2026
Unprompted review
Reply from hear.com
Hi Leslie,
Thank you for sharing your experience with us. We’re so glad to hear that every interaction with our team was professional and that the in-home hearing test process was helpful and thorough. It’s especially great to know that the equipment and testing exceeded what you’ve experienced in the past. We truly appreciate your feedback and are grateful for the opportunity to support you on your hearing journey.
Curtis, Customer Success Team
Only one small suggestion
Excellent, prompt, responsive service and a superb product. Only one suggestion for first time in-canal hearing aid wearers. I would recommend custom molds for the aid cups. I wasn't sure how deep and secure the hearing aids had to be for a perfect fit. Once I had the molds made and the aids placed in my ears, I knew exactly how they should fit and feel. That's all!
February 6, 2026
Unprompted review
Reply from hear.com
Hi David,
Thank you for sharing your experience. We’re delighted to hear that you found the service responsive and the product to be a great fit for your needs. We also appreciate your helpful suggestion for first-time in-canal hearing aid wearers—guidance like this can be very valuable for others starting their hearing journey. It’s great to know that the custom molds helped clarify the fit and comfort for you. We truly appreciate you taking the time to share your insights and are glad to be part of your continued hearing success.
Curtis, Customer Success Team
Ease of the entire process plus the…
Ease of the entire process plus the skill of the audiologist made this a great experience.
January 5, 2026
Unprompted review
Reply from hear.com
Hi John,
Thank you for your kind review! We’re glad to hear that the process was smooth and that the audiologist’s expertise made a positive difference for you. Providing an easy, supportive experience along with high-quality care is very important to us, and we truly appreciate you taking the time to let us know.
Curtis, Customer Success Team
I have worn hearing aids for over 35…
I have worn hearing aids for over 35 years and replaced them every 3-4 years as I wanted the most recent technology. So I was sceptical after watching the Horizon ads. But with a 45 day trial what did I have to lose. I wanted to try aids with two chips. The clinic in a box was a surprise but it worked out very well when a clinician arrived and administered a hearing test and then adjusted the aids to my deficiencies. I had a follow-up visit a couple of weeks later. My 45 day trial ended a few days ago and I can say with confidence that these are best hearing aids I have ever tried. Never once thought about returning them!
February 3, 2026
Unprompted review
Reply from hear.com
Hi Dick,
Thank you for taking the time to share such detailed feedback. We truly appreciate your openness, especially given your many years of experience with hearing aids. It’s great to hear that the trial process, in-home care, and follow-up support worked smoothly for you—and that the technology exceeded your expectations. Knowing these are the best hearing aids you’ve tried means a great deal to our team. We’re grateful for your trust and wish you continued success with your hearing journey.
Curtis, Customer Success Team
Better but not that much better!
Greetings! I had an experience today, just like another one in November 2025---I could not understand the one speaking directly to me. In November, I was frustrated and finally agreed to accept the offer of no risk trial from Hear.com---after many text messages.
Everything went well---audiologists top notch and customer prior to the D-Day of acceptance better than average.
But, In my opinion, and perhaps others are embarrass as I was---but I fell for it. IN MY OPINION, there is a trap. Well before a decision needed to be made, I received a billing from their bank resource and they indicated they know nothing about the fact I'm in a trial period. Supposedly, I was signing to allow them to do a credit check, which is reasonable. No---I was signing up for three years for a hearing aid, a little better but not $5000 plus better. I have made my second payment---and disappointed in myself to have allowed myself to be taken advantage of---nothing illegal, but certainly I question the ethical foundation of what they said "that's the way we do it" I should have ended everything at that point. I did not---every payment will remind me---and after the fact we have discussed this with them---that they are putting the cart before the horse. My deadline came and went---without their normal on top of you customer service.
Today---same frustration---cannot hear to understand. As the audiologists said: My expectations are much to high---
February 3, 2026
Unprompted review
Reply from hear.com
Hi Wendell,
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that parts of your experience left you feeling frustrated, especially regarding communication and expectations during the trial period.
We do want to clarify that our records show multiple outreach attempts from your hearing consultant through calls and emails during your trial. In addition, our consultants review the financing process during the initial consultation, including that the first payment is typically due about 30 days after the initial appointment if financing is selected. At your fitting appointment, you also sign a purchase and delivery receipt that outlines the 45-day trial period, and a separate financing agreement is sent directly from Allegro (Synchrony) confirming the terms selected.
That said, we absolutely understand how important it is for everything to feel clear and transparent throughout the process, and we’re sorry if anything about the financing communication felt confusing or unexpected.
We also recognize that hearing aids may not fully restore hearing to “perfect,” but they should absolutely improve your day-to-day ability to understand speech. If you’re still having difficulty hearing clearly, we’d really like the opportunity to help. Please contact our Customer Support team at 888-780-3450 so we can schedule a follow-up appointment with your audiologist for additional fine-tuning as soon as possible.
We appreciate your honesty, and we’re committed to making sure you receive the best possible support moving forward.
Curtis, Customer Success Team
Product Quality and Support Better than Expected
After doing a little research, I called the company and discussed the product and trial period being offered. The product arrived on time, testing/fitting appointment was setup and the trial period began. My contact person kept in touch and progress notes were kept until the trial period ended. The product worked better than I expected and my family has noticed the improvement as well. I have been pleasantly surprised from start to finish and continue to experience improved hearing results just as my contact person said I would.
This is one of very few on line experiences that been so positive. Thanks for the opportunity to share the Great results that I have experienced.
February 2, 2026
Unprompted review
Reply from hear.com
Hi Edward,
Thank you for sharing your experience with us. We’re so glad to hear that everything—from your initial call and trial period to the ongoing support—met your expectations. It’s especially wonderful to know that you and your family have noticed such a positive improvement in your hearing. Our team is committed to providing clear guidance and consistent support, and we’re happy that your experience reflected that. We truly appreciate your trust and are honored to be part of your hearing journey.
Curtis, Customer Success Team
Everyone was knowledgeable and patient
Everyone in the process was understanding, knowledgeable Nd explained everything and step of the way. Very patient with me too.
January 20, 2026
Unprompted review
Reply from hear.com
Hi Sharon,
Thank you for sharing your experience! We’re so glad to hear that our team was understanding, knowledgeable, and took the time to explain each step along the way. Patience and clear guidance are very important to us, and we’re happy you felt supported throughout the process. If you ever need anything moving forward, we’re always here to help.
Curtis, Customer Success Team
Great customer service
Great customer service. Everyone has been so nice. Audiologists were so helpful in explaining everything. very easy process.
December 15, 2025
Unprompted review
Reply from hear.com
Hi Cindy,
Thank you for your kind feedback! We’re happy to hear that you had a positive experience with our customer service and found everyone friendly and helpful. It’s great to know the audiologists took the time to explain everything clearly and that the process felt easy for you. We appreciate you choosing hear.com and are always here if you need support in the future.
Curtis, Customer Success Team
I enjoyed conducting all of the testing…
I enjoyed conducting all of the testing and follow up visits from the comfort of my home. Everyone was professional and caring.
January 21, 2026
Unprompted review
Reply from hear.com
Hi Yolands,
Thank you for sharing your experience! We’re so glad to hear that you enjoyed completing the testing and follow-up visits from the comfort of your home, and that our team made you feel well cared for throughout the process. Providing professional, compassionate support in a convenient way is exactly what we strive for. If you ever need anything moving forward, we’re always here to help.
Curtis, Customer Success Team
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