Hear4U Reviews 

804
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and knowledgeable, making them feel comfortable and well-cared for during their visits. The service is frequently described as excellent, efficient, and pain-free, with many appreciating the clear explanations and successful outcomes of their treatments. The booking process is noted as very easy and convenient, often allowing for quick appointments, and the overall user experience is seamless from start to finish. Reviewers also highlight the positive atmosphere at various locations, with staff being welcoming and attentive, ensuring a high standard of care. However, some people mentioned a previous less pleasant experience with a treatment, though the most recent visit was satisfactory.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, professional, and... See more

Service

Users describe positive interactions with service, consistently highlighting the professionalism and... See more

Booking process

Reviewers highlight positive aspects of the booking process, consistently describing it as easy and... See more

User experience

Clients share positive opinions on user experience, describing it as excellent, comfortable, and fast from... See more

Location

Reviewers mention positive feedback about location, with many highlighting the convenience of local branches... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had my annual hearing aid service with Sukaina and she exemplified why I go to Hear4U. She was friendly and very knowledgeable and gave me a thorough review explaining everything as she went along. I... See more

Company replied

Rated 5 out of 5 stars

The team at Newark were very friendly and welcoming. The procedure was explained clearly & concisely throughout. I experienced no pain or discomfort and the wax removal went as planned. I now have... See more

Company replied

Rated 5 out of 5 stars

I’d been suffering with tintus due to a blocked ear with wax for over 3 weeks….luckily I got an appointment within days…procedure took within under 10mins…felt a little uncomfortable but not painful o... See more

Company replied

Rated 5 out of 5 stars

Very easy to book appointment by phone. Excellent service, very efficient. Had earwax removed from both ears by water quickly and painlessly. Whole appointment no longer than 15 minutes. Well wort... See more

Company replied


Company details

  1. Hearing Aid Store
  2. Deaf Service
  3. Hearing Aid Repair Service

Written by the company

Hear4U are world leaders in specialised hearing care, based within The Midlands they provide a unequal level of service for your hearing related issues.


Contact info

4.9

Excellent

TrustScore 5 out of 5

804 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(804)

185 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Problems clearing ears during domestic flight.

Our son returned from Ireland the day before and had terrible pain, when attempting to clear his ears, on the plane's ascent and descent. We contacted our local branch of Hear4U in Leicester and they saw our son the following morning.
Their care was professional and efficient. Our son had impacted earwax in both ear canals and the staff member was able to successfully clear both our son's ear canals and confirm no damage to his eardrums.
They further gave advice about what over-the-counter and POV medications our son could take to avoid a similar incident.

Thoroughly recommend this company and will definitely use them again if the need arises.

July 1, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent Service and Professional Care

I recently visited Hear4U and was very impressed with the service I received. The staff were friendly, professional, and took the time to explain everything clearly. The appointment was efficient, and I felt well looked after throughout. I would highly recommend Hear4U to anyone needing hearing care or ear wax removal services. Excellent experience from start to finish.

June 19, 2026
Unprompted review
Hear4U logo

Reply from Hear4U

Thank you for your five-star review.
Kind regards,
The Hear4U Team

Rated 5 out of 5 stars

Staff very friendly and professional

Staff very friendly and professional. Visited first time for removal and the procedure and aftercare were explained well. Would definitely visit again and recommended to others 👍

June 17, 2026
Unprompted review
Hear4U logo

Reply from Hear4U

Thank you for your five-star review.
Kind regards,
The Hear4U Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service, attentive staff. Gentle, professional treatment. I had microsuction for wax removal as I had a cold and it was safer than irrigation. It was comfortable and fast. Wonderful to be able to hear again after a month of not being able to. Staff gave clear instructions on aftercare.

April 27, 2026
Unprompted review
Hear4U logo

Reply from Hear4U

Thank you for your five-star review.
Kind regards,
The Hear4U Team

Advertisement
Rated 5 out of 5 stars

Annual service and check

Had my annual hearing aid service with Sukaina and she exemplified why I go to Hear4U. She was friendly and very knowledgeable and gave me a thorough review explaining everything as she went along. I felt very comfortable and confident in her abilities. At the end I cam away with my hearing aids serviced and tuned to my changed needs, as my hearing had degraded slightly. This also included making sure they were fittung well. She also picked up a possible problem which she has referred to the NHS for further investigation.

June 10, 2026
Unprompted review
Hear4U logo

Reply from Hear4U

Thank you for your five-star review.
Kind regards,
The Hear4U Team

Rated 5 out of 5 stars

I saw Cath for the 1st time and was…

I saw Cath for the 1st time and was very pleased with her grasp of me problems with the hearing aids.
She carried out the necessary adjustments explaining the progress.
I'm now going to give them a full try this evening.

June 10, 2026
Unprompted review
Hear4U logo

Reply from Hear4U

Thank you for your five-star review.
Kind regards,
The Hear4U Team

Rated 5 out of 5 stars

My appointment at Hear4U

I was seen on time (no waiting)the staff are very friendly and helpful. The procedure was explained to me by Roger and everything was done very professionally and it’s no problem to come here.

June 2, 2026
Unprompted review
Hear4U logo

Reply from Hear4U

Thank you for your five-star review.
Kind regards,
The Hear4U Team

Advertisement
Rated 5 out of 5 stars

Very proffesional staff

Very friendly staff, nice clean & quiet enviroment,
Very proffesional staff

June 5, 2026
Unprompted review
Hear4U logo

Reply from Hear4U

Thank you for your five-star review.
Kind regards,
The Hear4U Team

Rated 5 out of 5 stars

Friendly well informed staff

Friendly well informed staff, very professional and efficient.

This was my third visit to Hinckley Road branch and will go again when necessary.

June 3, 2026
Unprompted review
Hear4U logo

Reply from Hear4U

Thank you for your five-star review.
Kind regards,
The Hear4U Team

Advertisement
Rated 5 out of 5 stars

Yet again another satisfactory visit to…

Yet again another satisfactory visit to Hear 4U in Leicester. As always the treatment was prompt and very reassuring. I have tried other providers closer to my home In Derby but none have been as good so I will continue to make the journey to Leicester.

May 28, 2026
Unprompted review
Rated 1 out of 5 stars

Please Avoid

Please Avoid - the service they offer via home visit, is available at almost half the price, from a dozen local professional services. When we found out they had charged my 85yr old dad double the rate, we tried to cancel in advance days BEFORE the appointment but they refused & wouldn't cancel or refund :-(

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

My hearing in one ear stopped suddenly…

My hearing in one ear stopped suddenly and that was a day before the weekend! Called at 9am - seen at 1pm, and hearing painlessly restored very quickly. Definitely recommend for a service that is so personal and important. Sudden loss of hearing is very debilitating and the Hear4U staff have skill, sympathy and professionalism.

May 15, 2026
Unprompted review
Hear4U logo

Reply from Hear4U

Thank you for your five-star review.
Kind regards,
The Hear4U Team

Advertisement
Rated 5 out of 5 stars

Really simple to book a next day…

Really simple to book a next day appointment. very friendly staff and painless removal of ear wax. Highly recommend.

May 14, 2026
Unprompted review
Hear4U logo

Reply from Hear4U

Thank you for your five-star review.
Kind regards,
The Hear4U Team

Rated 5 out of 5 stars

Plenty of street parking Very polite…

Plenty of street parking Very polite staff and nice clean premises.

Couldn’t fault the service as my ear was clear when I left the premises and I can actually hear in stereo now instead of mono 😆😆😆

May 8, 2026
Unprompted review
Hear4U logo

Reply from Hear4U

Thank you for your five-star review.
Kind regards,
The Hear4U Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look