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Hearing Aid UK is an independent network of over 200 qualified audiologists providing impartial hearing healthcare across the UK. The company specialises in offering hearing aids from all major manufacturers, including Phonak, Oticon, Resound, Widex, and Signia at competitive prices – up to 40% below high street rates. The service includes free hearing tests, professional fittings, and lifetime aftercare, all available through convenient home visits at no extra charge. With over 30,000 satisfied customers and a 4.65/5 rating from 800+ reviews.io platform, we have established ourselves as a trusted alternative to high street providers and NHS upgrades. Hearing Aid UK's audiologists are HCPC-registered professionals who provide personalised recommendations based on individual needs rather than manufacturer affiliations. The company offers a 60-day money-back guarantee and comprehensive support including full manufacturer warranties and ongoing adjustments, making professional hearing care accessible and affordable across the UK.
6 Morton Lane, Walkwood, B97 5QA, Redditch, United Kingdom
3.6
5 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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I had a great experience with Hearing Aid UK after my recent hearing test. The staff were friendly, professional, and made me feel comfortable throughout the appointment. Everything was explained clearly, and the service was excellent from start to finish. I would happily recommend.
Cheap for a reason!
Referred me to a practice who offered home visits. Very poor contact from them and didn't get on with the type of hearing aid suggested.
Decided to cancel trial but getting my money back proved extremely difficult.
When I asked Hearing Aid UK to help, they were only interested in defending the company! Very unhelpful and uncaring attitude.
I eventually got my money back through my credit card.
Update following the ridiculous and factually incorrect reply from this organisation:
My review absolutely reflects what happened and your arrogance in stating that it did not just reinforces the fact that your organisation offers very poor service.
The hearing aids took 24 days to arrive and were fitted the day before I was going away, after I had to threaten to cancel.
The aids were returned on 28 March and I eventually received the so called ‘proof of refund’ on 01 May, over a month later, and after chasing the matter on four separate occasions.
When I contacted you, you simply stated that you disagree with me and defended the company, stating that you have worked with them for many years.
Despite the company claiming they had issued the refund, they had not and the proof of payment sent was meaningless, according to my bank.
Your claim that I have received a double refund is a complete lie and you need to check your facts before making such an accusation.
I claimed through my credit card because I was getting nowhere and was fearful of losing my money completely.
Your attitude at the time did not help at all and your disgraceful and dishonest response is indicative of the type of organisation you truly are!
Reply from Hearing Aid UK
We’re sorry the hearing aids didn’t suit you, but this review doesn’t reflect what happened, and we’d like to set out the facts and a timeline for other readers, as it might help to explain your review.
The hearing aids were purchased almost a year ago, on November 17th 2025. When you called us to request an appointment, the audiologist contacted you and booked you in within 20 minutes.
You were seen four days later; the typical wait in our industry is around two weeks. At no point did you raise any concern with us about communication or the audiologist’s work.
Double the usual return period was agreed with you as you were travelling, so you had 120 days to try the hearing aids rather than the standard 60 days.
131 days later, the hearing aids were returned to the audiologist.
When you asked us to help with your refund, we agreed straight away, checked, and found that the practice had already issued a full refund by bank transfer. We told you this at the time, and they sent you proof of payment of the bank transfer.
Subsequently, you proceeded to initiate a chargeback with your credit card provider, which was also successful. The net result is that you received both the refund and the chargeback, so double what you paid.
October 2026 - The audiologist raised a formal investigation with the bank to look into these actions.
October 2026 - You leave us the above review.
Very happy with the service and just as we expected really .
I owe Hearing aid UK a massive apology,I left a very negative review (since removed)about the poor after care service. When in fact I had not purchased from them.
The review should have been for another company,with a similar name and now in liquidation.
However Hearing aid UK reached out to me and due to their diligent investigation was able to advise me about the company who was responsible,they further more offered their support and advice about my future options .
Though I cannot vouch for their hearing aids since I haven’t bought from them,but their customer service is excellent.
I have had three sets of private hearing aids over the years (latest fitted today) and the last two sets were from hearing aid.org, just asked them today why they had no trustpilot reviews and apparently trustpilot are expensive to use to collect reviews so they use a different company. I felt bad for them as I know a lot of people look at trustpilot so thought I'd write them a review. In short, good people. Really know their stuff on when I've spoken to them on the phone and I use Richard Walsh in Newport (the welsh one) and he's always looked after me well.
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