Hearing Choice Reviews 64

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Andrew came to our home at no extra charge and did a very thorough assessment. Though the hearing aids weren’t cheap, everything was included in the fee and the hearing test was free. Andrew also offe... See more

Rated 5 out of 5 stars

Andrew was very patient with my elderly mother and found a hearing solution that was way better than her NHS devices. Most importantly, he stressed that the aftercare is part of the purchase. We have... See more

Rated 5 out of 5 stars

Contacted Andrew regarding my elderly parents hearing problems. My mother is blind. So getting her to appointments can some times be difficult. So when Andrew replied saying he could visit the house... See more

Rated 5 out of 5 stars

Professional and friendly approach at the right price.Excellent service. I am recovering from a major operation and can't walk yet, so having Andrew come here was a life saver. I chose the top of the... See more

Company details

  1. Hearing Aid Store

Information provided by various external sources

Private Audiology Services for Surrey and Greater London. Hearing Tests, Hearing Aid Fittings, Earwax Removal, Hearing Advice. Home Visit or Clinic Appointments available.


Contact info

4.8

Excellent

TrustScore 5 out of 5

64 reviews

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Rated 5 out of 5 stars

Andrew was careful

Andrew was careful, courteous - and extremely efficient, and I'm delighted both with his service and my hearing aids. He also came to my home to fix up a connection between my aids and my tv, which has transformed my viewing. I'm immensely grateful for all his work.

March 6, 2026
Rated 5 out of 5 stars

Hearing Again, Living Again

I am someone who has experienced progressive hearing loss over time, caused not only by the natural deterioration that comes with aging, but also by a radical tympanoplasty (middle ear surgery) undergone since childhood. For a good part of my life, I have relied on hearing aids to restore my ability to hear and communicate effectively — especially given my profession as a university professor.
Now retired, I remain active and am determined to stay that way. After having used numerous hearing aids from brands such as Widex, Oticon, and Starkey, I was finally rewarded with a stroke of double luck: discovering an excellent audiologist, Mr. Andrew Heine, who suggested I try Phonak's newest model, the Infinio Audéo Sphere Ultra i90 R. The result was a complete success.
Following a thorough evaluation and audiogram, Mr. Heine made a precise and appropriate fitting, and after just two follow-up visits, I am experiencing a tremendous improvement in my everyday life. I am once again able to participate fully in social situations — not only with family, but also returning to bridge clubs, cinemas, public events, and auditoriums — gatherings I had long been avoiding due to my inability to follow conversations and understand what was being said around me.
Thank you, Mr. Andrew Heine, for both your professional advice and guidance, and for your exceptional handling of the entire process of restoring one of the most important faculties any person can have — hearing — enabling me to remain active and fully engaged in life.
I cannot find words enough to express my praise and recommendation for his services and the professional skill with which he has helped me. He can, and I am certain will, help countless others in their seventies and eighties who share the same wish: to stay active and fully immersed in life.

February 18, 2026
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Rated 5 out of 5 stars

Excellent service

Hearing Choice provided an excellent, patient, friendly service. I have been very happy with my choice of hearing aids as recommended to me by Andrew. Also good value compared to other providers. I would highly recommend Hearing Choice.

June 23, 2025
Rated 5 out of 5 stars

The service given by Hearing Choice is remarkable.

The service given by Hearing Choice is both friendly and professional. I have been a client for several years and I am totally satisfied with their advice and help. I have no hesitation in recommending them to anyone looking for advice on appropriate hearing aids to improve their life and wellbeing. I am delighted with the difference my new aids have made to my daily life.

June 23, 2025
Rated 5 out of 5 stars

Professional and friendly approach at the right price

Professional and friendly approach at the right price.Excellent service. I am recovering from a major operation and can't walk yet, so having Andrew come here was a life saver. I chose the top of the range which had a church loop receiver, music setting and background reduction for noisy environments. I am a church organist and can be driven to the church and have had lots of problems with echo messing the sound but not now.

June 23, 2025
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Rated 5 out of 5 stars

Great service

Andrew came to our home at no extra charge and did a very thorough assessment. Though the hearing aids weren’t cheap, everything was included in the fee and the hearing test was free. Andrew also offers a great follow up (still included in the original fee) and replaced a damaged part imediately by post. The hearing aids themselves have been life changing - very hi tech and link to my smart phone. Highly recommended.

October 9, 2024
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Rated 4 out of 5 stars

High quality service

I was impressed by Andrew's care and attention to detail when reviewing the use of my hearing aids. He was clear in his advice without being unrealistic and adjusted the appliances as requested. Very helpful indeed.

June 23, 2025
Rated 5 out of 5 stars

Home visit

Having a hearing test is not a great experience but having Hearing choice come to your home is certainly better than having to go out. All pretty easy and follow up was fine

June 23, 2025
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Rated 5 out of 5 stars

From start to finish, Andrew guided me to a life-changing choice of hearing aids.

Andrew assessed my hearing status through an audiogram in the comfort of my home. The results provided the baseline for improvement with a selection of hearing aids, from which I chose the Phonak aids. Andrew delivered the new aids, testing them and setting them up to support my hearing difficulties. At each stage, Andrew was ensuring that my best interests were being understood and delivered. He has since revisited to ensure that my aids were operating as expected and that I was satisfied with my choice. He provided a personal service from start to finish and I had great confidence in his experience to help me with my life-changing choice.

June 23, 2025
Rated 5 out of 5 stars

Excellent service

Excellent service. Andrew was very attentive and skilled, and at every stage of the process I felt confident I was getting the best solution and value for money.

June 23, 2025

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