We love Hearing Wales Mumbles branch , so caring and such an excellent service . My mum was really isolated before she got her hearing aids sorted and the after sales care and service the team offer m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely 5 star! Having had blocked ears all day (after washing my hair), and finding a previous audiologist I'd seen un-available until after Christmas, I popped in on the off-chance late on a Frid... See more
One of my hearing aids broke but the receptionist managed to get me an appointment within 4 days. I was expecting to be without my hearing aids for a couple of weeks but Ed the audiologist was able to... See more
Company replied
I contacted Hearing Wales on 04/12/2025 and was given an appointment at the branch in Newcastle Emlyn on 10/12/2025. However, I was contacted early on 05/12/2025 and was able to be seen at 12:00hrs t... See more
Company details
Written by the company
HEARING WALES is an Independent Private Hearing Care Business, offering unparalleled hearing care & the best hearing systems available to clients throughout the whole of Wales, both in our clinics, branches and in your own home. We offer all aspects of hearing care including all leading brands of digital hearing aids, hearing protection, ear wax removal and free hearing tests. We are the only Hearing Centre in Wales to be awarded the Phonak 5 Star Centre status in recognition of the superior service that we offer. We are very proud of our unparalleled service and offer comprehensive aftercare for the lifetime of your hearing system.
Contact info
99 Newton Road, SA3 4BN, Swansea, United Kingdom
- 0800 313 4304
- office@hearingwales.com
- hearingwales.com
4.9
Excellent
224 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Friendly, caring, patient and very knowledgeable
Friendly, knowledgeable and so helpful. Really helped me understand my hearing loss I have had since a teenager. Very patient with me too and not rushed. HIGHLY recommend.
June 19, 2024
Unprompted review
The appointment was on time
The appointment was on time. The audiologist was thorough and explained everything clearly.
June 18, 2024
Unprompted review
Five Stars for the team at Hearing…
Five Stars for the team at Hearing Wales, Newcastle Emlyn. Super service from the initial hearing test through to the final set up of my hearing aids. Amy Evans, the audiologist is very professional and couldn’t have done more to ensure that I was satisfied with the aids. Highly Recommended for anyone considering buying hearing aids.
June 14, 2024
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Very good service and quick response…
Very good service and quick response and helpful made you fill welcome very polite and fixed the problem Thank you
June 14, 2024
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Perfect Service
Well, from submitting an online enquiry the service we received was 5*
All the staff were lovely and professional !
Would recommend anyone if they have ear problems go here !!!
June 14, 2024
Unprompted review
Highly recommended to everyone
The audiologist that I saw today was absolutely amazing and thorough.
She really helped me to understand my difficulties with regards my hearing.
June 12, 2024
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Great service and a reasonable price
Friendly and professional staff and reasonable prices. Particularly appreciated the fact they didn't charge for the follow up when I hadn't used the ear drops as instructed before my first appointment.
June 11, 2024
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Hearing aid adjustment appointment
Hearing Wales at Narberth provided a prompt adjustment appointment for my hearing aids recently, and have done so regularly during the last two years since having my aids. Their staff are always helpful and will ring you back if needed to do so. Having aids two years ago was a big thing for me, but the staff at Hearing Wales in Narbeth made this step very easy and natural, and continue to do so, assuring me that I can ring them for help or an adjustment appointment anytime.
June 3, 2024
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Very friendly & professional service.
Very friendly & professional service.
May 30, 2024
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Lovely team in uplands
Lovely team in uplands. Really friendly and managed to get me in earlier than originally booked. Can't fault them! Thanks guys!
May 24, 2024
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Great service
Great service. Very professional with understanding and gentle manner in treating my mother, who is 98 years young.
May 21, 2024
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Great service on the doorstep
Very easy to book a hearing test. Lovely premises. Friendly knowledgeable staff. Excellent communication and explained procedure beforehand. Quick and efficient. Fantastic service throughout. Highly recommended
May 21, 2024
Unprompted review
Excellent experience once again
Excellent experience once again. From arrival, I was made to feel relaxed and comfortable with Adele being chatty and personable. Amy was informative about the procedure and answered my questions fully.
Hugely satisfied with the whole appointment and I can not recommend them enough.
May 17, 2024
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Fantastic service from the friendly
Fantastic service from the friendly, helpful and knowledgeable staff at the Mumbles branch in supplying and setting up my new hearing aids.
May 17, 2024
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Amazing service
Amazing service, lovely experience from start to finish and brilliant products highly recommended thank you
May 14, 2024
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Very professional
Very modern clinic. Very professional. Competitively priced. Easy to talk to and I can now hear more clearly.
May 7, 2024
Unprompted review
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