Excellent customer service. I reached out a few times through the support ticket system, and every response was prompt, friendly, and informative. The team took the time to answer my questions clearly... See more
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Just moved the hosting of 2 domains to Heart from another provider. I am not daft but the world of Hosting, Domains, Email boxes and FTP fries my brain. I tried to follow the instructions and got mos... See more
Company replied
In comparison to some of their so-called competitors, Heart Internet takes the trouble to find out what their customers actually need. Not only does it mean that both they and the customers have a m... See more
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Once I had worked out how the ticket system worked, it was very effective. Andrew was swift, engaging and helpful in his responses and got the issue fixed. The one piece of general advice is that yo... See more
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Company details
Written by the company
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Peak performance PLUS
Written by the company
- Heart Internet’s systems have been built from the ground-up by in-house experts so that they’re optimised to the nth degree for the specific services the company offers. But that’s just the start of the story. Heart Internet’s platforms have also been designed to be easily upgraded so there’s no lag when new technologies are released.
Upper crust security guaranteed
Heart Internet doesn’t compromise on security. Its state-of-the-art data centres are keenly overseen by expert technicians who monitor the servers around the clock utilising the strictest of security methods including CCTV and firewall protection to keep all data superiorly safe.
Contact info
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, United Kingdom
- sales@heartinternet.uk
- heartinternet.uk
4.7
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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I’ve been with Heart Internet for quite…
I’ve been with Heart Internet for quite a while and recently needed help setting up something quite complicated on my VPS.
I’m not very technical, so I was relying on their support team to guide me through it properly. Scott and the team were really patient, explained what they needed from me, and took the time to make sure everything was done safely.
They didn’t just rush through it — they checked everything first, made sure my existing websites and services were protected, and then tested the setup properly afterwards to make sure it was working as it should.
It took a bit of time because it was quite an unusual setup, but I’d much rather they do it carefully than rush it and break something.
Very happy with the support and the end result. Thanks to Scott and the team.
September 5, 2026
Unprompted review
Reply from Heart Internet
Hi Darren,
Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that Scott and the team were able to guide you through what sounds like a particularly complex and unusual VPS setup.
We completely understand that when changes involve existing websites and services, taking the time to check everything carefully and test it properly is important.
Thank you again for your continued trust in Heart Internet.
Kind regards,
Mike
I've been hosting my website with Heart…
I've been hosting my website with Heart Internet since 2014, and their customer service has been excellent throughout. Whenever I've run into issues — like installing an SSL certificate each year — their support team has always gone the extra mile to help me sort it out quickly and properly.
On top of the great support, their hosting is fast and reliable. I'd highly recommend Heart Internet to anyone looking for a hosting company that combines brilliant support with solid performance.
September 4, 2026
Unprompted review
Reply from Heart Internet
Hi Mark,
Thank you for such fantastic feedback and, most importantly, for choosing Heart Internet since 2014. It means a great deal to know we’ve been able to provide reliable hosting and excellent support for so many years.
Thank you again for your continued trust and for recommending Heart Internet.
Kind regards,
Chris
The Control Panel Is Glacially Slow
The Control Panel is so slow as to be virtually unuseable. It's like being on dial-up in 1999. I've been with Heart since 2008 and the CP has always been a bit sluggish but it's gradually worsened and now pages take ~30 secs to load. It's not just today, it's been this slow consistently for a few months now. If the CP were well laid out then it would be less of a problem but it's so difficult and unintuitive that it can take minutes going back and forth to find the things I need. I have regularly reported problems to Support but get the same cut-and-paste boilerplate response each time and nothing changes.
I've just moved one of my mail accounts to a new host and I'll be out of Heart by the end of the year if all goes well.
September 3, 2026
Unprompted review
Reply from Heart Internet
Hi
I'm sorry to hear about your experience with the control panel, particularly as you've been a customer of ours for such a long time.
I reached out to ask for some additional information so that I could identify your account and look into the specific performance issues you've experienced, but unfortunately I haven't received anything back. Without those details, I'm limited in how much I can investigate your individual experience or review the previous support interactions you've mentioned.
More generally, the site as a whole is undergoing continuous review as we plan future updates, with both performance and usability forming part of that work. I appreciate that this doesn't resolve the frustration you've experienced over the last few months, but these are areas we're actively looking at and working to improve.
If there is anything I can assist you with further, please don't hesitate to get back to me. It's always disappointing to hear that a customer is considering leaving, particularly after being with Heart for such a long time. If you do decide to move your remaining services elsewhere, we wish you all the best with your new provider.
Thanks
Mike
Clear, concise, highly recommended!
Tak Tran helped me fix my Heart hosted, website & mail in detail & with infinite patience! Clear concise, polite & friendly support. Have had some poor experiences in the past with Heart & their recent changes have made a vast, positive difference. Highly recommended!
August 27, 2026
Unprompted review
Reply from Heart Internet
Hi,
Thank you for your feedback! We're pleased to hear that Tak Tran was able to help you get your hosting, website and mail in order, all with great patience.
We thank you for your recommendation and for continued trust in Heart Internet.
Kind regards,
Mike
Great Custoner Service
As ever the customer service here is prompt, very timely and always professional. Andi did a great job of sorting out a minor problem with an SSL in not time at all - 5 stars all day long :)
August 27, 2026
Unprompted review
Reply from Heart Internet
Hi Robert,
Thank you for taking the time to leave a review. Delivering 5 star customer service is our priority and we're pleased to hear it lived up to your expectations!
Kind regards,
Mike
Great service from Alex at Heart…
Great service from Alex at Heart sorting out a problem for me and going above and beyond. It was kind of my fault, but they still responded and solved it for me. The communication was speedy, excellent, clear and helpful and so was the resolution - thank you so much and I definitely recommend Heart for their customer service and responsiveness to customer needs. Their account management back-end is also really easy to use, by the way. Thanks again, Alex (and Scott) - really appreciate your help.
August 18, 2026
Unprompted review
Reply from Heart Internet
Hi Kirsty,
Thank you for such a brilliant review! We’re delighted Alex was able to go above and beyond to get the problem sorted, with Scott lending a hand too.
It’s especially good to hear that the communication was quick, clear and helpful throughout. Whether an issue is technical, unexpected or simply the result of an accidental change, our priority is getting you back on track without making things more complicated.
Kind regards,
Chris
Service with intelligence and a smile
In comparison to some of their so-called competitors, Heart Internet takes the trouble to find out what their customers actually need. Not only does it mean that both they and the customers have a much happier day -- it saves everybody a great deal of time. Andi C. was excellent
August 18, 2026
Unprompted review
Reply from Heart Internet
Hi,
Thank you for such thoughtful feedback. Taking the time to understand what our customers actually need is incredibly important to us, so it’s great to hear that this approach has made your experience easier and saved you valuable time.
We’re especially pleased Andi C provided such excellent support!
Kind regards,
Chris
Helpful
Fast efficient and knowledgeable really helped me out when I was stuck and couldn't find answer
August 14, 2026
Unprompted review
Reply from Heart Internet
Hi Kevin,
Thank you for the great feedback! Getting stuck can be frustrating, especially when you’ve already tried to find the answer yourself, so we’re glad the team could step in and help.
It’s great to hear the support was fast, efficient and knowledgeable and got you moving again.
Kind regards,
Mike
Excellent service
Heart Internet has always been very easy to use, navigate and user friendly. The customer service is excellent. Very prompt, clear and very helpful. Tak Tran has been helping me with my data and has been very patient, efficient and precise. All services are done easily and well.
August 17, 2026
Unprompted review
Reply from Heart Internet
Hi Dipa,
Thank you for such lovely feedback! It’s great to hear you’ve consistently found our services easy to use and our customer support prompt, clear and helpful.
We’re especially pleased Tak Tran has been able to support you with your data, taking the time to be patient, precise and thorough throughout.
Kind regards,
Chris
I've been with Heart since 2016 and had…
I've been with Heart since 2016 and had reason to use their support over the years. They are always top notch. They seem to have technical expertise, reply in good time and explain things clearly. I feel Heart add a little bit extra so you don't just get a run of a mill host, they go above and beyond.
August 17, 2026
Unprompted review
Reply from Heart Internet
Hi Jo,
Thank you for being with us since 2016 and for sharing such positive feedback. It means a great deal to hear that, whenever you’ve needed support over the years, our team has delivered the technical expertise, clear explanations and timely responses you needed.
We never want our support to feel ‘run of the mill’, so it’s wonderful to know that extra effort has made a difference.
Kind regards,
Mike
Reliable and Responsive
Fast response, even to a non critical issue, resolved my question and even helped guide me to a follow up. Cannot fault Heart on anything. Been with them for years and not once had any problems. Very very reliable and stable, great service, good prices. Thank you Heart!
August 14, 2026
Unprompted review
Reply from Heart Internet
Hi Andrew,
Thank you for such a glowing review and for sticking with us over the years!
Hearing that you’ve found our service consistently reliable, stable and good value over such a long period means a great deal to the whole team. Thank you for your continued trust in Heart Internet!
Kind regards,
Mike
Awkward website, but good human support
I find the Heart Internet website really awkward to use. It is so easy to buy things, but I found it very difficult to cancel. Luckily I was able to contact support (once I'd spent more time finding out how to contact support) and Catalin Liviu was patient and clear in explaining how certain things worked and what I should do to make the changes. Thank you Catalin.
August 14, 2026
Unprompted review
Reply from Heart Internet
Hi Rory,
Thank you for sharing your experience. We appreciate your honest feedback about the website, and we’re sorry to hear that finding the right place to make changes was more difficult than it should have been.
We’re glad Catalin Liviu was there to help once you reached us, taking the time to clearly explain your options and guide you through the changes you needed to make.
Kind regards,
Chris
Alex Simileanu was brill
Alex Simileanu was brill, i had a need to transfer emails and enter the world of DNS settings, which quite frankly scared the pant of me as i do no tusndertand all the settings etc. Alex took the enquirey on and gave good clear adivse and was quick in his prepsonses. even when i could not get the IMAM settinsg to work Alex tookit on himslef to try and resolve it, and cam back with seeting to change at 123-Reg and it all sprung into life - this made my life so much easier and got it all sorted so much quicker. So a big shout otu to Alex - thank you
August 13, 2026
Unprompted review
Reply from Heart Internet
Hi Mark,
A big thank you for taking the time to recognise Alex Simileanu! We know that email transfers and DNS settings can feel daunting when they’re unfamiliar, so it’s great to hear Alex made the whole process much easier with clear advice and quick responses!
Kind regards,
Chris
Good support
I’ve always found their support people to be very understanding and helpful. Even if you don’t ask the right question, they are patient until things are worked out.
August 12, 2026
Unprompted review
Reply from Heart Internet
Hi Tom,
Thank you for the lovely feedback! It’s really encouraging to hear that you’ve consistently found our support team understanding, helpful and, importantly, patient.
You certainly shouldn’t need to know the exact technical question to get the help you need. We’re always happy to work through things together until everything makes sense and the issue is resolved.
Kind regards,
Mike
A swift response to raising a ticket…
A swift response to raising a ticket about a phishing scam
August 14, 2026
Unprompted review
Reply from Heart Internet
Hi,
Thank you for your feedback. When something as concerning as a phishing scam crops up, getting timely support can make all the difference, so we’re pleased our team responded swiftly to your ticket.
We appreciate you taking the time to share your experience.
Kind regards,
Chris
Carmen was great with her help today…
Carmen was great with her help today and support. Amazing Support, Thanks.
August 11, 2026
Unprompted review
Reply from Heart Internet
Hi Alberto,
Thank you for the lovely feedback! We’re delighted Carmen was able to provide such great help and support when you needed it today.
Kind regards,
Mike
Excellent support
The team at Heart Internet are always there with fantastic support, they respond quickly and efficiently and get to the crux of any issues.
A fantastic service
August 7, 2026
Unprompted review
Reply from Heart Internet
Hi Rose,
Thank you for the fantastic feedback! It’s great to hear that our team continues to be there when you need us, responding quickly and getting straight to the heart of any issues.
We really appreciate your kind words and your support of Heart Internet.
Kind regards,
Chris
Prompt and knowledgable support
Prompt and knowledgable support as always!
August 4, 2026
Unprompted review
Reply from Heart Internet
Hi Mark,
Thank you for the great feedback! It’s fantastic to hear you can consistently rely on our team for prompt and knowledgeable support whenever you need us.
We really appreciate your continued confidence in Heart Internet.
Kind regards,
Chris
Very quick responses to support ticket
Always very quick responses to support tickets and always provide solutions.
August 3, 2026
Unprompted review
Reply from Heart Internet
Hi,
Thank you for the wonderful feedback! We’re really pleased to hear our team consistently responds quickly to your support tickets and provides effective solutions whenever you need assistance.
Kind regards,
Chris
Excellent customer service - Highly recommended
Excellent customer service. I reached out a few times through the support ticket system, and every response was prompt, friendly, and informative. The team took the time to answer my questions clearly and made the whole experience smooth and hassle-free. Thank you especially to Carmen C who provided easy to follow instructions for me. It's reassuring to know such reliable support is there when you need it.
August 3, 2026
Unprompted review
Reply from Heart Internet
Hi,
Thank you for the fantastic feedback! We’re delighted to hear you found our support prompt, friendly, and informative throughout your experience.
It’s especially great to know Carmen C’s clear, easy-to-follow guidance made everything smooth and hassle-free.
Kind regards,
Mike
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