Heavenlypetscrematorium Reviews 26

We recently had to say goodbye to our beloved cat, Theo, very suddenly, and in the early hours of the morning. In such a distressing and surreal moment, Heavenly Pets were nothing short of incredible.

I called their 24-hour number at 5:20am, and by 6:20am they were at our door. That alone was amazing, but what truly stood out was the compassion they showed from the very first moment. They gave us the time and space we needed to gather ourselves and say our goodbyes without ever making us feel rushed. Everything was handled with such gentleness and respect.

They explained that they would usually wait until the following day to discuss next steps, to give families time to process, which I thought was incredibly thoughtful. When I contacted them again, they guided us through all the options with care and sensitivity, even referring to Theo’s urn as his “forever bed,” which honestly meant more than I can put into words.

We were told it would take around four days, which felt completely reasonable, and we received a call exactly as promised to arrange collection. At first, I found it unusual that we were given a specific appointment time, but when we arrived, it became clear why.

We were taken into a private room where everything had been arranged so beautifully it took our breath away. Theo was there in his forever bed, placed carefully among a framed paw print, additional paw and nose prints, a vial of his fur, and even a packet of seeds to scatter in his honour. There was also a condolence card signed by the staff, which was such a personal and touching gesture.

Soft piano music played in the background, including songs like “You Raise Me Up” and “My Heart Will Go On,” and the entire setting felt like a true farewell. It wasn’t just a collection, it felt like a small, meaningful service. The level of thought, care, and respect that went into every detail was overwhelming in the best possible way.

In one of the hardest moments of our lives, Heavenly Pets gave us comfort, dignity, and something truly beautiful to hold onto. It is so clear that they deeply care about the animals entrusted to them and the families who love them.

We cannot recommend them highly enough. Theo was treated with the love and respect he deserved, and for that, we will always be grateful.

Lost our beloved Shihtzu Oscar (14) totally unexpected. Heavenly Pets were amazing from that first call, Gavin came to the house, he was so reassuring and explained everything to us. Oscar was treated with respect and kindness he was able to have his favourite blanket go with him. The next morning we had a phone call to say we could come in to see Oscar and say our final goodbye, they were amazing, giving us time and privacy as a family, we never felt rushed the love they provided us and Oscar we will always be eternally grateful. Oscar was returned to us a few days later in a beautiful Shihtzu Urn along with a card, framed paw print, nose print and a bottle of his fur clippings. These amazing people I can never put into words what you’ve done for us you made a devastating experience bearable I will highly recommend them to anyone that will listen, really wish I could give more than 5 stars thank you from the bottom of our hearts Oscars family 🐶❤️

We lost our beautiful boy Tyson on 4/11 and we were totally devastated. I explained to Heavenly pets how upset we were in April when our 12 year old yorkie passed and his ashes were returned in a cardboard box. They asked us to take his ashes down and they would put him with Tyson and return them both in matching caskets. This meant the world to my 11 year old and gave her comfort knowing her beloved Tyson wasn’t on his own.Thank you so so very much.

I feel 5 stars just isn't nearly enough to show gratitude for the staff at Heavenly Pets and all that they do.
Personally me and my partner will forever be grateful to them as their services made the worst time in our lives a lot more bearable. They have taken their own heartache and turned it into something so beautiful, and given others a chance to say a peaceful goodnight as their pets cross the rainbow bridge. We would recommend to anyone & everyone !>🤍🌈 🐾

Today has been an awful day, a friends dog at the end of her days, my friend in hospital and her children from out of area coming to be with their mums best friend 💔 I spoke to the team from heavenly pets, explained the circumstances and how we needed this to work out to cause minimal distress. Everything worked like clockwork, the most peaceful passing, heavenly pets collecting her leaving her children ample time to visit their mam before they had to leave to set off on their 6 hour homeward journey.
Gavin and his team have been excellent throughout, I wouldn't trust anyone else with my own pets, let alone recommend them if I didn't feel that the consistency of service wasn't 100%. Excellent service, great communication, caring and compassionate thankyou

I cannot recommend Heavenly Pets enough. Until the vets recommended Heavenly Pets, I didn’t realise such options existed. Everyone at Heavenly Pets that I spoke to was so kind, caring and compassionate and went above and beyond to make me feel that my beloved cat Lilly was looked after and that they were there to speak to day or night, should I have any questions or even just need someone to talk to. Lilly’s ashes were delivered in a lovely tube to scatter, with a paw print in a gorgeous frame, paw and nose prints, locks of her hair/fur in a little glass container, a gorgeous poem, sone seeds to sow and a certificate. Thank you Gavin, Vicky & especially Harley for making such an unbearable time, that much more bearable.

I lost my beloved Frenchie Drew on 3rd Sept, and I trusted him to go to Heavenly companion as I have previously used these to care for my 2 girls who I have lost over a number of years . The speed of getting Drew back was great as I needed him home.
Thank you

Our beautiful lad George recently passed in the early hours. We contacted Heavenly Pets and Peter was there within 20 minutes. He was so understanding and compassionate and assured us that George would be looked after and treat with the upmost respect and dignity. Heavenly Pets guided us through an unbearable situation and made the whole process so caring. We cannot recommend them highly enough. Thank you so much

After losing my beloved Vinnie I felt like my world had absolutely fell apart. After a traumatic trip to the vets I was recommended heavenly pets by a friend. I honestly never knew such a service even existed!
From the first phone call with Gavin I just know my Vinnie was going to receive the best care. From the off he went out of his way to make sure I could visit him in the chapel of rest as soon as possible. When I arrive Vicky was there to greet me at 9pm ! What a wonderful woman she is. I was u sure about seeing my boy laid to rest but im so glad I did. He looked so peaceful lied on a big fluffy bed with a blanket over him and a rose next to him. Poor Vicky was there with me until after 11pm on a Tuesday night. Not once did she rush me or did I feel I had to leave. It literally felt like she was giving me grief counselling.
I honestly cant recommend Heavenly pets enough when the time comes.

What can I say about this company other than caring, compassionate and understanding.We recently lost our beautiful dog Matilda at 16 years old,and we called upon Heavenly Pets to do her cremation,from the moment Gav walked in and took one look at her laying peacefully in her bed we knew we had made the right decision.An absolute animal lover through and through and if you know ,you know he treat Matilda and ourselves with the utmost care and gave us time to say our goodbyes to her and was kind to all of us through our tears and explained what would happen next.Matilda was cremated individually along with a blanket my late mam had crocheted for her,which gave me great comfort and her ashes were brought back home to us along with some beautiful personal gifts.Please trust these people to take care of your furry friend,they are truly good and kind people who do what they do because of their love of animals and there are no better people than that in this world xx

I cannot thank Gav and the amazing team at Heavenly Pets enough. I know their company was born from a genuine concern about the future of their own dog, Merlin, and you can truly feel that they are real animal lovers with such strong ethics and purpose behind everything they do.

At a time of such shock and devastation, we felt nothing but care, compassion, and attention to detail. Despite doing this work every day, they never once made us feel like it was routine — George was treated as though he was the most important, and we felt that we mattered as a family. That personal touch and genuine compassion meant so much.

The communication from the moment George was taken into their care was brilliant, and his ashes were returned quickly, even over a bank holiday. We never doubted for a moment that he was in safe hands or that he was being treated with dignity and love. Gav returned with a beautiful tribute for George, complete with nose and paw prints and a tiny jar of his gorgeous fur clippings.

What also made such a difference was how smoothly Heavenly Pets liaised with Kim at Peace for Pets. Everything we wanted from timings ,to how long we wished to spend with George before we said our final farewell was handled seamlessly, making sure we could say a proper, gentle goodbye without any added stress.

This is truly a business built with heart and soul. It really does make a difference when care deeply about what they do and go that extra mile.
Knowing that George was cared for so beautifully has brought us great comfort and helped us in our grieving process. We can’t recommend Heavenly Pets highly enough, thank you for giving George the respect and love he deserved on his final journey. 🐾💙

I cannot thank every single person at heavenly pets. Following an horrific day and one of the saddest, my gorgeous girl was put to sleep,it was a complete shock and not expected aa she was only 5, the emergency vets was half hour away and they gave me info for a dog crematorium close by but as I live near heavenly pets and friends had highly recommended I gave them a call, they went to collect my girl within the hour and called me to say I could go see her that night. I planned to go the following morning as I was still in shock, the next day I visited and said my final goodbye, it was heart breaking but as lovely as a final goodbye could possibly be. It made me feel alot more settled. Her ashes were ready to collect within a day and a half and they offered for these to be brought to me but I went to collect. All staff absolutely lovely and understanding, they made such an awful time feel a bit more bearable,I cannot thank them enough and cannot recommend them enough.

Honestly cannot find the words to describe how amazing this service is. After losing our boy at just 2 years old we were devastated. Gav and his team were outstanding and the time , effort and care that goes into looking after your pet is second to none.

Highly recommended , no pressure at all from the team just the utmost respect for yourself and your pet.

Thanks so much for taking care of our baby - lots of love from Blues family.

It is truly a sad time , Dilly( the boxer ) had been in our lives for 11 years and will always be in our thoughts and memories. Heavenly pastures have been fantastic in their manner of respect and professionalism. A special note is for Mike. He picked up Dilly and returned her to us with great respect , dignity, and love , thank you Mike.

With broken hearts we had to say goodbye to our much loved 12 1/2 year old boxer boy three weeks ago. We were, and still are, devastated.

We had been recommended Heavenly Pets by two friends and we'd already been in touch with them to discuss arrangements and what we wanted for him. On the day he passed, the vet contacted them and we were told Gavin would be with us within the hour, giving us some much needed time to say goodbye properly.

From the moment he arrived we knew that we had made the right decision. Everything was done in the most thoughtful and considerate way. From sitting straight on the floor with our boy and saying "oh, there you are big fella" whilst stroking him gently to explaining everything that would happen from that moment on, Gavin showed so much empathy and respect. We knew he actually cared... and we trusted him to look after our boy as we would have. Gavin also told us that someone would be available 24 hours if we needed to contact them or if we decided that we wanted to visit our boy at their Farewell Room. Before leaving, he gave us a timescale for when we could expect to bring him home, which was within 48 hours.

Vicky from Heavenly Pets kept in touch via phone as we waited to collect and bring him home (We were told that he could be dropped off, but we chose to go and get him). When we arrived, we were immediately shown to the Farewell Room by Vicky and told we could take as much time as we needed. This room was similar to the traditional "hooman" chapel of rest and was beautifully decorated, another sign that Heavenly Pets understood that to us dog parents, saying goodbye to our "fur babies" was every bit as important as to any other "family" member.

Our boys ashes were there, together with several other complimentary gifts that had been made for us and which we didn't expect. There were prints of his paws and his nose (which was his way of giving us "kisses"), a remembrance card with a poem and nose print, a condolence card signed by everyone at Heavenly Pets, a little bottle with his fur in (from 3 different areas), some forget-me-not seeds to plant and a beautiful wooden framed picture of his paw print with his name and a quote on. We were stunned. We had not expected all of this and the thought behind these gifts was really amazing and so, so appreciated.

After taking some time to say goodbye and write in their book of condolences, we left Heavenly Pets, feeling less sad than when we had arrived and took our boy home.

We cannot thank Heavenly Pets enough for taking the time to make us feel that his life was as special to them as it had been to us. It takes true animal lovers to understand how this moment feels and to honour that. Everything was done with care and compassion, not just for us, but for him too. We could not have asked for a better way to say goodbye to him and to be left with these final memories, which they gave freely, was so amazing. I look at his framed paw print every day, standing proudly on my mantle piece, right beside his little bottle of fur and it comforts me to know we still have these little bits of him close. You are such very special people doing such a very special job. Thank you.

Heavenly pets didnt just provide a service they gave heartfelt sympathy from start to end of our journey with our little dog Rocky, we knew he was safe and cared for, a difficult time made easier by the way they treated him as though he was family, gently guiding us through the options. Every step of the process was beautiful, the set up is so very peaceful and as it says on their web site deeply personal, respectful, it was a farewell I never expected, these lovely people go beyond their duties and I cant thank them enough.

I had no idea such a service like this existed. Heavenly Pets were recommended to me when we lost our beloved dog, Harvey. I was told they went above and beyond and this is an understatement! Never have I known anyone put so much thought and compassion into their service. Vicky called me first and spent some time chatting to me and I honestly felt like I was talking to a grief counsellor, she was so understanding. After Harvey fell asleep in my arms, Gavin came to our house to take him to his final destination. Gavin showed all our family, and Harvey, the utmost respect and dignity. We were told we were welcome to come to see Harvey the following day if we wanted in the chapel of rest / family room. I was unsure at first as I was so distressed I wasn’t sure how I’d be. However we decided we would and I’m so glad we did. I never expected the level of attention to detail and just how peaceful and dignified Harvey looked, tucked into a blanket, on a big cushion and a rose next to him. It actually helped me feel more accepting as we’d lost him quite suddenly and the day Gavin collected him had been a blur. I knew he was in the best hands because it’s so clear this is a labour of love for this family business, spurred on by the loss of their beloved dog Merlin. Vicky helped us choose the best options for Harvey’s ashes without any pressure whatsoever. She couldn’t have been more caring and understanding as to just how important Harvey was to us, that he was a member our family and he was treated as such. I have already recommended Heavenly Pets to my friends and would recommend them to anyone who wants to have their beloved pets treated with the love and kindness they were used to in life. Thank you Gavin and Vicky for giving us so much comfort and for looking after our boy so well

We lost our beloved boy Oscar on Saturday evening peacefully at home.Justina the vet who came to the house asked if we would like to have Oscar cremated which we had already said we would do
She placed a message to Heavenly pets.
Kevin attended the house to collect Oscar and take him on his final journey,immediately I could feel the dignity and care and upmost respect for Oscar .
He gave us time to say our goodbyes and assured us that no pets are ever left on there own that someone would with him all night.
The following day I got a call asking if we would like to come and see Oscar before his final journey.
We were quite apprehensive of what to expect but when we arrived we were blown away by the kindness and care that had been afforded to Oscar.
He was laid on the alter with his head on the cushion and a rose between his paws and looked beautiful and most importantly at peace.
The room is stunning so dignified and takes into account that you have you just lost a loved one and a part of the family.
We sat with Oscar for over 30 minutes talking and remembering all his little cheeky times and felt he was genuinely at peace and rest.
Once we said our final goodbye we spoke with Kevin regarding the casket and he explained that Oscar would be going on his last journey and be back hoe with us soon.
On Tuesday we went to pick our boy up,in the past when I have had my fur babies cremated at other places I have had to go the vet and be greeted with a box in a paper bag not here
We went into the room and on the alter was Oscar in his casket a picture with with his paw print and nose print a beautiful poem card and a little glass jar with a bow with his fur
Both me and my wife were very emotional as we were not expecting this level of dignity and kindness
Again we were left in private to gather our thoughts and take in the surroundings and were not rushed.
These people are genuine animal lovers and reading there story about the beloved boy Merlin I can see that they want to give people the respect and dignity that they would want for there own
I can honestly say these are the kindest people I have met and words cannot express how you guys have helped us at this terrible time.
I can’t thank you enough we are blessed to have people like you to offer this at a time of need and sorrow
Sorry for the long post but wanted you guys to know how much it means to us

Thanks
Alastair and Donna

sorry for the late review.
Its been some weeks now since we lost our beautiful little dog Poppy and as most dog owners will tell you grief can be sometimes painful.
When we lost Poppy at home we didn't know what to do then I remembered passing Heavenly Pets.
So at 6 0clock in the morning I gave them a call Peter who answered put me at ease straight away and was at our home within the hour.
We can not thank him enough for the way he showed care and compassion not only to us both but to our Poppy the way he spoke to her and the respect he showed her in our moment of grief will for ever be remembered.
Peter and the team kept in touch and when Poppys ashes came back to us they gave them to us with care yet again also a paw print,noseprint and a lock of her fur.
Once again thank you for your support forever grateful.
Marty and Emma

The people who run heavenly pets are a set of wonderful people. From the first phone call to the picking up of our cats (Rocky) ashes. They couldn’t help enough. All the special touches from paw prints Picture framed memories. Hair cuttings. This is a special place to deal with a pets loss. Highly recommended and have told everyone. Thank you.