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See what reviewers are saying

Rated 5 out of 5 stars

Really impressed by the sales team, The way they help me out was amazing. sourcing authentic products is so difficult and they got the authentic products, they first showed the authenticity and they d... See more

Rated 1 out of 5 stars

I placed an order with Heaven Prime in November 2024 (Order #21082) and paid $759. After receiving my payment, they completely stopped responding — no emails, no chat replies. I reached out mult... See more

Rated 5 out of 5 stars

Okay, Let me explain you about this website. If you do business in online and want a trusted supplier in USA, then This website i will suggest you to start with . these guys always try to help you in... See more

Rated 5 out of 5 stars

I'm new to e-commerce and have been searching for products to buy. After some struggle, I came across the Heaven Prime website, which offered me premium products. While the shipping was 2 days late, I... See more

4.0

Great

TrustScore 4 out of 5

39 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

they are scammers

they are scammers

July 1, 2024
Unprompted review
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Reply from HEAVENPRIME

We checked our records and found that you have never had any experience with us, so your review is completely based on false information. You cannot make false accusations against HeavenPrime without any real experience. Thank you.

Rated 1 out of 5 stars

Give me your warehouse address

Give me your warehouse address. I am live in USA. I can visit your place and check it. Then i will give you order and all user believe on you. Also give your phone number please.

March 19, 2024
Unprompted review
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Reply from HEAVENPRIME

Our warehouse address is clearly mentioned on our website. If you wanted to know the warehouse location, you could have contacted customer support for assistance. Our official website is www.heavenprime.com, not Trustpilot for asking such questions with fake and neg reviews

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Rated 1 out of 5 stars

Never send my order and don't answer my email

I already understood, these people are fraudulent. They never send the orders, steal people's money. All positive feedbacks are written by their own side.
I ordered in November 20. When I wrote them why you don't send, the answer was will be sent soon. They ignore now my emails and chat messages.

November 20, 2023
Unprompted review
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Rated 5 out of 5 stars

At first I was not sure how to get such…

At first I was not sure how to get such good products at such a low rate then I placed an order of $350 and the product arrived within 15 days which is a little late, shipping should be a little faster. and I would give 5 stars to hazel smith because she is very helpful

November 20, 2023
Unprompted review
Rated 1 out of 5 stars

they are scammers they have send me 20…

they are scammers they have send me 20 units and i purchase 66 units and canceled my sencond order for no reason and never receive refund be carefull sellers

November 18, 2023
Unprompted review
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Reply from HEAVENPRIME

Our order processing team never ships fewer units. We provide complete assistance in solving customer problems. We don't operate based on customer preferences; instead, customers are required to follow our policies. Before placing any order, we inform customers about which brands we are authorized distributors for and which ones we are not. Furthermore, we do not mention in our policy that we provide authorized letters; we only issue invoices and do not provide any other documents."

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Rated 1 out of 5 stars

This may be a scam

So I made a order on the 16th of October its about to be a month since I made the order, I have send chats so I can get an update and every time they told me I will get my order soon or this week I really don't understand why it's taking forever if I live like an hr from Hammonton so at this point I'm not sure if I get scammed, plus I haven't received any tracking number of my order but it shows that my order its been picked up. Should I wait another week or just cancel and get my money back.

November 1, 2023
Unprompted review
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Reply from HEAVENPRIME

Hello, before giving any review, could you please confirm if you have experienced any scam or issues with us? Kindly check your email for the tracking number; it has already been sent to you. If you need any kind of assistance, you can contact our customer support to clear up any misunderstandings."

Rated 5 out of 5 stars

5 Stars

I'm new to e-commerce and have been searching for products to buy. After some struggle, I came across the Heaven Prime website, which offered me premium products. While the shipping was 2 days late, I stayed in touch with the customer service, and they provided me with details. Their customer service deserves a 5-star rating.

November 2, 2023
Unprompted review
Rated 5 out of 5 stars

Trusted Website for business

Okay, Let me explain you about this website. If you do business in online and want a trusted supplier in USA, then This website i will suggest you to start with . these guys always try to help you in every situation , Good Job HEAVENPRIME WHOLESALE for this much patience with me and thank you again for this better service to me .

November 2, 2023
Unprompted review
Rated 1 out of 5 stars

I purchased products couple of weeks…

I purchased products couple of weeks before still didn’t get it it’s really hard to get someone for help there . The physical adress they provided on site is residential adress I went there couldn’t find anyone. Now I’m keep trying to reach them by mail no one responds.I purchased after checking them on trust pilot looks like they give this rating by themselves. Seems like I got scammed ! No worries I’m gonna take action against them to get my refund I spend a big amount.

November 1, 2023
Unprompted review
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Reply from HEAVENPRIME

Hello Kiran, we don't do such things. Before giving a wrong review, please check your email and see the date and time to confirm whether we have responded to you or not."We also have live chat support available, which you haven't contacted us through.

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Rated 2 out of 5 stars

Canceled my order for no reason

Canceled my order for no reason after ordering and refunded my money wasted a lot of my time, They told me by mail that they will not take the order if it is less than 350 dollars, but they did not say anything about this when ordering.

October 23, 2023
Unprompted review
HEAVENPRIME  logo

Reply from HEAVENPRIME

You placed the order yourself without checking whether your account had been approved, You also placed the order without reviewing the minimum order requirement on our website or contacting our sales team. Therefore, the order had to be cancelled. Your amount was refunded. You should review the website policies first.

Thank you

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