Hecare Reviews 

Title: Disappointing customer service, poor product advice and delivery experience

I purchased a Phantom 13kg Lightweight Folding Electric Powerchair from Hecare on 9 November 2026.

My experience has been very disappointing, both with the pre-sales service and the product itself.

Before purchasing, I contacted Hecare by telephone and WhatsApp to ask specific questions about the wheelchair's controller, particularly whether it displayed the kilometres travelled and provided a trip-distance reading. This was an essential requirement for my intended use.

Instead of receiving a straightforward answer, I was sent approximately 5-7 WhatsApp screenshots containing various product information. Despite all this communication, my actual question was never properly answered.

This raises concerns about the seller's product knowledge and ability to understand and respond to customers' specific requirements.

Delivery was another disappointment. I was given a delivery window of 8:30 am to 12:30 pm, but the wheelchair arrived approximately four hours after the agreed window had ended.

Unfortunately, the wheelchair itself has also proved extremely disappointing. Its outdoor performance, battery consumption, stability and comfort have fallen well below my expectations.

I am now seeking a refund.

My advice to prospective customers: ask very specific questions and insist on clear written answers before purchasing. Based on my experience, I would not recommend Hecare.

I had an operation and required a mobility scooter that was light enough for me to lift. I chose the Raptor folding scooter.
I contacted the company about my needs and they posted it straight away, arriving the next day. Mary, who I liaised with via email, was lovely and very caring. The whole experience has been fantastic and I would recommend them to others in my situation.

ordered the lightweight Phantom fold power chair from
HeCare very impressed it arrived within 2days.It doesn't look the most classy wheelchair but it is strongly built and comfortable it goes up hills OK and across grass and gravel with ease that is one reason I bought it as a lot of other makes that are more than double the price say OK for shopping and on level ground etc.some of the information in the video seem incorrect the instruction manual says it does 17km on a battery charge not 17 miles although this is still a good distance also the manual says the weight without battery and cushion is 13.84kg not not 13kg not much difference and still a few kg a lot lighter than some other so called ultralight wheelchairs just some of the technical data has been misinterpreted in the on line info but overall this is a good sturdy foldable power chair at a third of the price of some others I bought this to replace a Genie boot scooter due to maneuverability of the wheel char I can do a U turn in my living room overall a very good buy.
I would give it 5 Stars would certainly recommend HeCare

Really easy to do delivery was very quick the product has been a life saver works excellent as given me my independence back tyvm highly recommend

I cant praise this company enough as they are helpful, quick to respond and offer a product that mirrors their customer service - a rare commodity these days
My purchase was delivered a few days after my choice was made

I ordered the Hecate folding scooter on eBay and it was delivered in just a few days. It’s much lighter than other folding scooters currently available, which means that I can get it into the boot of my car without too much difficulty. The opening and folding mechanism is very easy to use and my 94 yr old Mum can now safely scoot around her local supermarket with ease and comfort, which helps her very painful back enormously. Thank you!! Mission accomplished!

The RaptorFold is exactly what I needed for days out. It folds down in seconds and is light enough for my husband to lift into the car boot without straining. We've taken it on holiday, to the shops, and to family visits. It's given me so much more freedom. Couldn't be happier with it.

I've had my HEcare Ranger 3 for two months now and the battery life is outstanding. I easily get 25+ miles on a single charge, which means I can do my shopping, visit friends, and get to my appointments without worrying about running out of power. It handles hills far better than my old scooter. Genuinely impressed with this machine.

As a 71-year-old disabled cancer survivor recovering from a critical hospital stay, I bought the Grey Ranger 3 scooter for £1,699 to regain my independence. Instead, HeCare has left me trapped at home.
Within an hour of delivery, the armrest mechanism completely failed and collapsed. For a disabled person, an unstable armrest is life-threatening—it risks throwing the user into the road or causing the scooter to topple while cornering. Furthermore, the seat mechanism arrived with chipped paint, and the included paperwork contained an old advert pricing it at £1,599, proving I was sold a used demo or old stock at a marked-up price.
I legally rejected the scooter, but HeCare completely ignores UK Consumer Rights. They refused a standard return and demanded an illegal £250 fee just to "consider" it. The scooter is currently covered up outside, rejected, and awaiting collection. Their claims of "brilliant service" are a complete sham. They take money from vulnerable people and abandon them.

I was told by the manager of Hecar that i was being nitpicking about his mobility scooter a Raptorfold one of the speed dials would not work and he didn’t want to help me So please watch out for their aftercare because they have none

Have had very hard time with customer service dept. My mobility scooter has been repaired twice now and still not good, also has now got transit damage.
They want me to replace the broken stabizer wheel myself that was damaged and are refusing replacement or refund. Have only had it 6 months
Waiting for writen reply to my request at the moment. (After in excess of 100 emails).
Update. Have now been told I am past warrenty date for replacement or refund, I am not. Problems started within 6 month usage and have not had use of my scooter for 3 months.
They have tried every trick in the book.
Will continue to pursue this matter.

Purchased a Raptor Fold Faulty but they didn't want to do anything.Would Never use this Company Again . Terrible Service once you pay forget it .Very Disappointed

So far so good my wheelchair arrived today it looks amazing very sturdy unlike my last electric wheelchair this one feels solid and looks very stylish haven’t given it a good test run yet but will be over the coming days so hopefully won’t need to modify my review should far so good

Excellent service particularly from Abid and Mary. I believed that the power chair which we had bought from HeCare was faulty but this proved to be self-induced. The problem was quickly resolved. Highly recommemded.Graham Standring

My son had issues with a puncture on his Ranger 3 scooter .
The service from Hecare essentially Mirrian in the office and the engineer were excellent sorting a home visit out within 48 hrs .I can't thank them enough.

My Raptorfold mobility scooter is under guarantee. There were 3 issues when new but because of so much hassle I have accepted them (battery indicator, hooter and light buttons) I have now realised the control at the back to free wheel it should have a handle, hence why it is almost impossible to move.
The scooter no longer goes, but they insist I send a video, of what? a scooter not moving. They tell me they are a small family business and I cannot speak to an engineer. I have tried trouble shooting. The manual says engage EMB but no one in the company knows what this.
I would certainly never buy anything from HeCare again

I would just like to express my gratitude to He Care and to the staff for their understanding and consideration for the reason that unfortunately I had to return the wheel chair purchased from them recently.

I would have given them a minus score if I could have done so. The 'ZippyFold' Mobility Scooter is absolute rubbish in my opinion. It weighs 6/7 kilo's MORE than what they claim, making it heavy to lift into the Kia Niro and certainly NOT lightweight. They don't tell you that you can't charge the Lithium battery indoors and if it rains you mustn't go out for fear of the water running down into the battery tray and presumably 'shorting' out. The seat folds down on the tiller and is destroying the material on the top. The key, and the drive levers on the tiller don't always engage and so you have to turn it on and off several times, and pull the levers equally several times for it to go forward or reverse. Finally the charging unit stopped working and when I asked for a new one under warranty they told me it is only covered for 6 months, but wanted the whole scooter back to work out what was wrong. They gave me a small refund initially and I thought that would be the end of the matter, we'd bought a mobility scooter. We chose to keep it because we needed it, but trust me it's rubbish. I had many conversations with 'A' in their office who fought like dogs to avoid sending me anything that was going to cost them. We're a small family company she kept saying and begged me not to write these reviews. In the end they told me to go through Ebay and guess who's table that ends up on? Yes, you've got it 'Hecare.co.uk', but I will have the last laugh because I have asked the bank for a chargeback £750 or thereabouts, when 'A' could have sent the charging cable/unit, the cost to them would have been about £30/40 and I would have been prepared to call it a day, their loss! Please note: I can't remember the exact date of the transaction and so without looking it up have applied todays date.

I purchased a ranger 3 from Hecare it’s a fantastic scooter well made the driver who delivered it ran me through all the setting and control the delivery was within 3 days really please it does every thing I want and wanted the controls are very good the speed it very easy to see plus the finish is very good indeed I have purchased a tiller cover just in case it does rain while out to protect the controls from the weather I am so very pleased I purchase from Hecare 100% satisfaction all rolled into one so please very satisfied thank you

Very good price and very good quality very comfy love it