Hedgeapple Reviews 256

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting the team's helpfulness, professionalism, and prompt responses to inquiries. Many people also appreciate the competitive pricing and the high quality of the products, with items often arriving in perfect condition and looking just as expected. The delivery service is consistently noted for being smooth, efficient, and often arriving ahead of schedule, with items meticulously packaged. However, some customers also noted issues with delivery, including items not being delivered, rescheduled deliveries, or delays beyond the estimated shipping time. A few other people also felt that some products arrived damaged or with defects, and in some cases, discount codes were not honored.

What people talk about most

Product

Reviewers mention positive feedback about product, often praising the quality and appearance of items such as... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of their... See more

Customer service

Users describe positive interactions with customer service, often highlighting the professionalism and... See more

Quality

Customers had positive experiences with quality, frequently praising the great quality and appearance of... See more

Price

Reviewers highlight positive aspects of price, with many finding great and competitive pricing, often better... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service and delivery team were amazing!!! They constantly communicated status updates and even gave us a heads up when they were one hour out from house. Our new dining table arrived in perfe... See more

Company replied

Rated 5 out of 5 stars

We saw a price for one of your products online, but were unable to duplicate it when trying to place the order. I called and explained the issue to a gentleman who tried to get the price shown but cou... See more

Company replied

Rated 5 out of 5 stars

I’d never ordered from Hedgeapple before. I called customer service to inquire about delivery times for a heavy piece of furniture. I was happy to be able to reach a person on the phone right away. T... See more

Company replied

Rated 5 out of 5 stars

the mirror I ordered I stunning. I found this mirror at a few other major retailers for twice the price. Not only was the price great, but they shipped my order within a day or two from ordering. H... See more

Company replied


Company details

  1. #86 of 171 best companies in Furniture Store
  2. #15 of 41 best companies in Bedroom Furniture Store
  3. #42 of 85 best companies in Decoration and Interior Design Store
  4. #2 of 2 best companies in Furniture Wholesaler

About Hedgeapple

Written by the company

HedgeApple is filled with stylish products, competitive prices, and all of the interior design ideas, professional advice and inspiration that you need to create beautiful, livable rooms. We want to take the fear out of home decorating and encourage people to feel confident about expressing their personal style in their homes.

From our vast collections to our practical interior design tools, how to guides, decorating ideas and videos, our aim is to provide you with a personalized experience that will fill you with inspiration and leave you feeling excited about your design journey at hedgeapple.

We are a small town business located in Lawrence, Kansas, in America's heartland. We run HedgeApple with the same care and personal service that is synonymous with small-town life. We pride ourselves on offering great products, great prices and great customer service.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

256 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I saved and easy $40

I found a lamp with you which was $40 cheaper than all other sites for the exact same lamp. Plus none of the other sites had information on how the shade attached as I planned to change out the shade.

January 5, 2025
Rated 5 out of 5 stars

Amazing as usual

Amazing as usual. Great price. Fantastic product. Super fast delivery and packaged perfectly. I would highly recommend purchasing from Hedgeapple

December 13, 2024
Rated 3 out of 5 stars

Layering Discounts

Normally, I have found that publicly available sales discounts can be applied on top of trade discounts for my clients. This was not the case at Hedgeapple which was disappointing.

December 9, 2024
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Reply from Hedgeapple

Thank you for your feedback—we truly value your business and appreciate your understanding! Our trade discounts are designed to offer significant value, which is why they can’t be combined with public sales discounts, but we’re always here to help find the best options for you.

Rated 1 out of 5 stars

Bad color photos…

Picture I bought on line showing pastel bles and white and gold is actually navy blue with brown. Dont teust color photos

December 1, 2024
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Reply from Hedgeapple

Good Afternoon Lynn,

I'm sorry to hear the Caspian Wall Art did not meet your expectations based on the photos on our website. I do see here our customer service team has addressed this and will be waiving all fees associated with the return given the circumstances.

Please let us know if there's anything else we can do.

- The HedgeApple Team

Rated 5 out of 5 stars

Scatchard lamps are works of art

The customer support person assisting with our purchase of two large Scatchard ceramic lamps has been helpful and wonderful to work with. Thank you Megan, at HedgeApple. Scatchard lamps are produced by The House Of Troy in Vermont and this company’s production of Scatchard lamps is done by true American artisans. These large ceramic lamps, the gs150 and also the gs190, are hard to come by, but can be ordered in advance of production. Scatchard lamps are works of art.

November 17, 2024
Rated 1 out of 5 stars

Zero response to receiving damaged product…

I emailed and left a message that one of the chairs was cracked on arrival and I heard nothing from you...

November 15, 2024
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Reply from Hedgeapple

Hey Leslie,

Thank you for your review. We see that you reached out via email on November 22nd at 1:05 PM CST. Our customer service team responded promptly, first at 1:18 PM CST and again at 12:54 PM CST November 25th. Both responses requested additional details and photos to better understand and address the issue.

We apologize if you did not receive these replies. It’s possible they may have been filtered into your spam or junk folder. Could you kindly check your spam folder to verify this?

We will also reach out to you again on Monday, December 2nd, to ensure this matter is resolved to your satisfaction.

- The HedgeApple Team

Rated 5 out of 5 stars

Great experience with a damaged producttrustpilot…

High reviews on line and trustpilot rated high as well. This was my first purchase and will not be my last. The first item came damaged and the response from this company was very quick and VERY easy. I had my replacement item within the week. Wonderful experience and company.

November 3, 2024
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Reply from Hedgeapple

Thank you for your kind words and for giving us a chance with your first purchase! We’re so glad we could resolve the issue quickly and provide you with a great experience—we look forward to working with you again!

- The HedgeApple Team

Rated 5 out of 5 stars

The product I ordered would have cost ...

The product I ordered would have cost $100 on pottery barn with shipping while here I only paid $50 total for everything. Item was authentic. Delivery was free and extremely quick.

October 28, 2024
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Reply from Hedgeapple

Thank you for your review—we’re thrilled to hear you’re happy with the value and quick, free delivery!

- The HedgeApple Team

Rated 5 out of 5 stars

Excellent customer service

I ordered a beautiful chandelier at a good price and the whole encounter was great from start to finish. The customer service was also excellent as there was an error on the website but the store honored the deal anyway. They answered all of my questions and kept me in the loop every step of the way. I would definitely order from them again.

November 1, 2024
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Reply from Hedgeapple

Thank you for your wonderful review—we’re so glad you had a great experience, and we look forward to helping you again in the future!

- The HedgeApple Team

Rated 5 out of 5 stars

Sometimes it's scary to order furniture…

Sometimes it's scary to order furniture from a company you have not heard of. I will say that this company is absolutely excellent in all ways. My item arrived early as I requested, packed absolutely perfectly, they showed up on time, beautiful furniture. There was a little issue with me trying to level out the cabinet and their customer service worked with me for a very easy resolve. They got back to me immediately when I reached out to them. I would highly recommend this company and I will absolutely buy from them again.

October 27, 2024
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Reply from Hedgeapple

Thank you so much for your amazing review Tammy! We’re thrilled to hear that your experience with us exceeded your expectations, from the early delivery to the quick and easy resolution of your issue. Your kind words and recommendation mean the world to us, and we can’t wait to help you again in the future!

- The HedgeApple Team

Rated 1 out of 5 stars

Delivery was originally scheduled for…

Delivery was originally scheduled for ~14th - 16th; however, the delivery company said the week of the 28th is the earliest.

October 28, 2024
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Reply from Hedgeapple

We sincerely apologize for the delay and understand your frustration with the delivery being outside our original estimate. If there's anything we can do to assist, please reach out to our customer service team.

- The HedgeApple Team

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