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Hedgehog Reviews 

3,504
•
TrustScore 4 out of 5

4.0

Auto Insurance Agency
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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers had a great experience with this company, highlighting smooth policy setups and overall customer satisfaction during their daily interactions. Consumers frequently praise the dedicated support staff for being exceptionally polite, patient, and extremely quick to resolve policy queries and questions through online chat services. However, some reviewers were not happy with unexpected extra charges added to their initial bills and frustrating document verification processes required shortly after completing purchases. Others also mentioned recurring difficulties with online payment processing errors, sudden policy cancellations, and the complete absence of a telephone line for direct customer support.

What people talk about most

Customer service

People report ambiguous experiences with customer service, marked by a stark divide in opinions. While some... See more

Staff

Reviewers mention positive feedback about staff, consistently highlighting helpful, polite, and efficient... See more

Service

Clients share ambiguous opinions on service. While some reviewers report good support that made their day and... See more

Price

Users describe negative interactions with price, highlighting unexpected expenses and stressful warnings... See more

Payment

Customers consistently note negative experiences with payment processes and unexpected charges. Consumers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had to cancel our car insurance this was done online. Nicole in customer service was very helpful. Shame cancellation fee is high otherwise would be 5*

Rated 4 out of 5 stars

Chatting to Nicole who sorted my problem out within minute , she was extremely helpful and fully understood my problem

Rated 5 out of 5 stars

After many problems with online insurance companies who provided quotes to comparison sites but failed to follow up I found Hedgehog who seemed to want my business at a sensible price (I'm 81 with no... See more

Company details

  1. Auto Insurance Agency
  2. Insurance Broker

Written by the company

We are an exclusively-online car insurance company. As a modern provider of car insurance, we use the very latest data to give you the most competitive price. We strive to make our website as convenient and easy to use as possible.

Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(3,504)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
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Rated 5 out of 5 stars

I've had no problems with Hedgehog…

I've had no problems with Hedgehog straight forward and easy to use.
It's all on line so quick and easy. Speaking online to Emily was really easy and she was so helpful able to answer any questions. Just what you need. Thanks again Emily.

January 3, 2025
Unprompted review
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