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ordered mini chainsaw received goods, oil dispenser missing, e-mailed got no reply, used chainsaw for 20 mins battery died. Put battery on charge overnight, when I came to use again chainsaw worked for about 15 secs chainsaw stopped , battery dead. Have e-mailed and still no answer. This company is not in UK as they advertise .co.uk throws you it is China based.
The previous reviewer highlighted slow delivery. I ordered on the 22nd November but no delivery until 11th December. Cardboard box damaged and oil delivery funnel missing. I wish I had checked alternatives as similar 6” chain saws sold at half what I paid. Customer service provided by the person in China with the name of Vivian. She was most unhelpful re delivery. I was fooled by the .co.uk in the company name.
I ordered a mini chainsaw and accessories. It said 5 days for delivery. After 5 days the tracking still said 'order not received at the warehouse so I complained. They hadn't placed the order and now said 5-7 working days. I finally got it on the 11th day and asked for compensation which they offered ONLY if I waved my trading standards customer service warranty rights. I sent an article from TS confirming that compensation can be offered with no affect to the warranty but they refused. I asked multiple time why they wouldnt honour the warranty if anything should go wrong but VIVIAN, refused to answered and just rudely kept repeating that I can have compensation if I didn't return the product if it broke. I asked for a manger and was also refused their details. Beware.
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