Hedin Automotive London Ltd Reviews 

Since taking over the Weybridge Mercedes World Dealership (assume they have others to dealerships too?) , I have to say the level of service at a showcase “Branch” has been nothing but shocking.

Quality of sales follow up is poor, with what seem to be little or no interest in selling vehicles, limited flexibility in what they can do with our referring up all perhaps linked to the new agency model approach? (another royal pain in the ****), although this is imposed by Mercedes themselves; am certainly thinking about other manufacturers now because of this alone.

Having had the current two cars in for service and then also an MOT, jobs were missed, requiring a return of the vehicle to complete the work, despite asking for items to be done at the first attempt.

The “issuing” of the MOT certificate was nothing more than a photo of the document emailed, not even an electronic copy, which I have now had to ask for, for both vehicles.

Hedin really need to up their game, just to get back to previous levels of Mercedes service, let alone exceed it!