Heidelprint Reviews 

27
•
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Heidel Print is a scam company. They give false quotes and once they have your money, they tell you it's going to be more money to get your order. I recently swapped over 100 emails back and forth wi... See more

Rated 3 out of 5 stars

Shipping boxes used are not strong enough to arrive without damage to part of the shipment. Magazine printing quality and service is good for the price. Turnaround times are good considering overseas... See more

Company replied

Rated 1 out of 5 stars

Heidel print gave a false quote, tried to increase the charges after payment had been made, then refused to refund our money, over $6,000. Everyone who we were working with now says they are no longe... See more

Rated 5 out of 5 stars

What incredible quality and service provided by Heidelprint. Your prices are very reasonable and our Campus Catalogs look amazing! The wonderful customer service team helped with a minor glitc... See more

Company replied

Company details

  1. Digital Printing Service

Information provided by various external sources

Heidel Print is a S.Korea-based Printer that specializes in catalog and magazine printing with an one stop service from prepress to finishing.


Contact info

2.2

Poor

TrustScore 2 out of 5

27 reviews

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2.2

All reviews

(27)

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Rated 1 out of 5 stars

Heidel Print is a scam company

Heidel Print is a scam company. They give false quotes and once they have your money, they tell you it's going to be more money to get your order. I recently swapped over 100 emails back and forth with customer service on an order. We agreed on a price. I wire transferred them the money, just for them to tell me no now it's going to cost twice as much and shipping will be three times as much and we can't meet the deadline that we agreed to either. They just stole $14,800 from me, and they won't return it and I don't have my printed goods.
Stay away from these scam artists. They are the worst in the business!

September 11, 2021
Unprompted review
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Rated 1 out of 5 stars

STAY AWAY! GO SOMEWHERE ELSE!!!

STAY AWAY!! WARNED YOU!!! They're greedy, unethical people who LIE LIE LIE.... Trust me... the worst place you can go.. they promised me to deliver my magazines before the deadline. Failed. It seems like they don't care and they make excuses all the time... and I feel like they don't want to fix the problems at all... just taking $$.. The best part is that we got the magazines with misprinted pages due to THEIR fault but asked us to repay to print the correct version. Go somewhere else. Trust me!!

May 26, 2020
Unprompted review
Rated 5 out of 5 stars

Great quality and good services

I've ordered magazines from Heidel print and I was very satisfied with the results that i wanted at just the right prices.

I was able to get the estimated price at their website which was very easy and convenient to get instant quotes for any size, paper type and quantity.

My orders arrived safely in time and with great quality that if i have to order again I would be sure to use Heidel Print again.

July 2, 2019
Unprompted review
Rated 1 out of 5 stars

Heidel print gave a false quote

Heidel print gave a false quote, tried to increase the charges after payment had been made, then refused to refund our money, over $6,000. Everyone who we were working with now says they are no longer with the company. The new reps who they passed us over to have never once responded and emails bounce back. Total nightmare! Need to get our money back from this place and find a new printer!

May 6, 2019
Unprompted review
Rated 5 out of 5 stars

Love Heidel Print

I've been printing magazines for over 20 years and by far Heidel Print is the best I've worked with. The quality is always spectacular and the communicating with their printing team is always easy and smooth. I highly recommend them.

November 27, 2018
Unprompted review
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Reply from Heidelprint

Hi Bobby, we are very happy to hear that we stand out of the crowd! We will continue providing you with the best quality and service!

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Rated 5 out of 5 stars

Professional and Knowledgeable Team and Beautiful Quality Product

Heidel Print's team was professional and knowledgeable to work with. They were responsive in our communication, and offered support with all of our questions. Our final product, a soft cover book with an poster insert, was printed beautifully. We were very happy with the quality, and beautiful colors in our fully illustrated project.

November 6, 2018
Unprompted review
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Reply from Heidelprint

Hi Erica, we are glad you had a good experience! Thanks for your business and we are looking forward to printing for you again!

Rated 5 out of 5 stars

Incredible quality and customer service!

What incredible quality and service provided by Heidelprint.
Your prices are very reasonable and our Campus Catalogs look amazing! The wonderful customer service team helped with a minor glitch and was able to deliver on time.

Thanks again for such a wonderful job, and for your caring attitude towards your clientele. It definitely gets noticed!

Christy Walston
Gurnick Academy

September 17, 2018
Unprompted review
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Reply from Heidelprint

Hi Christy!
Thanks so much for your feedback! We are here if you need us! :)

Rated 5 out of 5 stars

My favorite aspect of working with…

My favorite aspect of working with HeidelPrint is being able to communicate via email with the team to ensure that all of our needs are met with our online order. In addition, the online order placing system isn't too complicated and is easily navigated. The print quality is great. Occasionally, the images print a little dark, but we've adjusted the images prior to printing to remedy that issue. We've been a customer for about four years now.

June 19, 2018
Unprompted review
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Reply from Heidelprint

Hi Maria! Thanks for your review! We are pleased to hear that our online quote tool is easy to navigate and that you are satisfied with our overall print quality.

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Rated 5 out of 5 stars

Everyone at Heidelprint was extremely…

Everyone at Heidelprint was extremely nice, knowledgeable and helpful. They were very patient with me through the whole process even though I had loads of questions! Thank you Heidelprint!

June 1, 2018
Unprompted review
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Reply from Heidelprint

Hi Jen! We are pleased to hear that you are happy with our services. Thanks so much for your feedback!

Rated 5 out of 5 stars

Great quality product.

Easy to order website. Great product at a fair price.

May 9, 2018
Unprompted review
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Reply from Heidelprint

Hi Shane! Thanks so much for your review!

Rated 5 out of 5 stars

Easy and comprehensive!

Great website, easy to make a custom book with a ton of options and live pricing.

May 7, 2018
Unprompted review
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Reply from Heidelprint

Hi Chris! Thanks so much for your feedback! We appreciate your business!

Rated 5 out of 5 stars

Phenomenal printing and service

Excellent, excellent service every time. The support is prompt and extremely helpful, professional, and useful. Printing is truly a breeze with these folks, and I can't thank them enough for ensuring that we get a quality print every single time. Turnaround and shipping are quick, and the final product always looks even better than I expect. Wonderful experience and I recommend them without any reservations whatsoever.

April 6, 2018
Unprompted review
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Reply from Heidelprint

Hi Peter! Thanks so much for your great review! We are glad you are happy with us and are looking forward to a long-lasting business relationship.

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Rated 5 out of 5 stars

Professional and attentive customer…

Professional and attentive customer experience. Beautiful print job.

April 3, 2018
Unprompted review
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Reply from Heidelprint

Hi Lydia!
Thanks for your review! We are glad that you had a great experience and hope to do more business with you in the future!

Rated 4 out of 5 stars

Overall good but delivery time was…

Overall good but delivery time was different since carriers changed.

March 28, 2018
Unprompted review
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Reply from Heidelprint

Hi Gerrian! Thanks for your review! We'll do our best to work with all parties, so that expectations are always met.

Rated 5 out of 5 stars

Great price, great service.

I have been using Heidelprint for several years and hope to be working with them for many more. Their customer service and printing quality are top-notch!

March 22, 2018
Unprompted review
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Reply from Heidelprint

Thanks so much for your review and your already 6th year doing business with us! Next year, we should celebrate! :)

Rated 4 out of 5 stars

Online estimate and custom quotes are quick!

Loved the online estimate tool and the custom quotes arrive quickly. I have been very pleased with the technical printing quality of my books. The transit time that it takes from plant to the US is not very well communicated regarding estimation, etc.

March 11, 2018
Unprompted review
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Reply from Heidelprint

Hi Jeff! Thanks for leaving a review! We are glad you are pleased with the quality, and will put more effort towards giving you more accurate estimates regarding transit times.

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Rated 5 out of 5 stars

Great Work

Great Work, fair pricing, timely delivery

March 9, 2018
Unprompted review
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Reply from Heidelprint

Thanks for your review!

Rated 5 out of 5 stars

Very professional

Very professional. Excellent printing with reasonable prices

March 6, 2018
Unprompted review
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Reply from Heidelprint

Thanks for your review!

Rated 3 out of 5 stars

Shipping boxes used are not strong…

Shipping boxes used are not strong enough to arrive without damage to part of the shipment. Magazine printing quality and service is good for the price. Turnaround times are good considering overseas operation. The issue I've experienced a few times is that the shipping boxes used are not strong enough to arrive without damage to part of the shipment.

March 5, 2018
Unprompted review
Heidelprint logo

Reply from Heidelprint

Hi Gary! Thanks for your review! We are happy you are satisfied with the printing quality and service. We have had several complaints about damaged boxes, and we're glad to tell you that we've changed our shipping provider and also make sure they are taped better, so hopefully moving forward, you won't have these issues anymore. However, for any issues with damaged boxes, always keep in mind to keep the damaged boxes for investigation, and to send us photographs and a count of damaged boxes and magazines, so we can claim a file and get a refund for you as much as possible.

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