The product itself is gamechanger for my clinical practice. I find it reduces workload while increasing compliance, and the ability to glean info from previous sessions. I initially had some very st... See more
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Review summary
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Reviews shaping this summary
Lost entire notes. Vanished into thin air and their customer support did not provide satisfactory answers to ensure that this will not happen again. Shame..
Company replied
I’ve been trying to decide whether to sign up to Heidi over the last three or four months like many clinicians I’ve been using the dictation function and it is an extensive resource but if it does gen... See more
Company replied
When Heidi Health works as intended, it genuinely delivers. The AI-generated notes required minimal editing, and with occasional tweaks to the AI instructions — which sometimes drift from your o... See more
Company replied
Company details
- Medical Transcription Service
- also in
- Audio Transcription Service
- Medical Billing Service
- Software Company
- Transcription Service
Written by the company
Heidi is building an AI Care Partner, with a mission to double the world’s healthcare capacity by supporting every stage of care delivery. In addition to its popular AI scribe, Heidi has introduced Evidence – giving clinicians access to trusted medical research to support clinical decision at the point of care – and Comms, a calls function that enables healthcare teams to coordinate patient communications. Together, these capabilities support various aspects of the clinical workflow, enabling clinicians to focus on providing quality patient care. Heidi supports more than 2.5 million consults each week in 110 languages from 190 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund - Latitude, Possible Ventures, and Archangel. Heidi adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001.
Contact info
Level 6, 71 Gipps Street, Collingwood, 3066, Victoria, Australia
- support@heidihealth.com
- heidihealth.com.au
3.1
Average
504 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Extremely poor customer “service” (incompetent) and too many bugs, glitches, and errors
To date, every time I have asked customer service a question, they have either not answered the question, not resolved the issue, given verifiably wrong information about content/features etc in/about the web portal/app. The complete incompetence is unacceptable and highly frustrating. This combined with numerous bugs and glitches in the app combined with very high subscription cost has turned me off of this product. I recommend everyone stay away from Heidi. Give your business to a company that has highly competent customer service, representatives, that cares, that resolves problems, that does not have so many bugs in software, and that treats customers with respect, I cannot overstate how incompetent customer service has been nor how glitchy the software is.
March 3, 2026
Unprompted review
Reply from Heidi AI (Heidi Health)
Hello,
Thank you for sharing your feedback. I’m sorry to hear about your experience, particularly around not getting clear answers or having issues properly resolved. That’s understandably frustrating and not the standard we aim to provide.
We take concerns about incorrect information, unresolved issues, and product reliability seriously, and your feedback helps highlight where we need to improve.
If you’re open to it, we’d be happy to review your previous cases and take another look at the issues you encountered. We have requested for your details so we can review this further.
Thank you again for taking the time to share this. Looking forward to hearing from you.
Customer service is non existent for a…
Customer service is non existent for a product that in theory sounds great but has a lot of issues. I waited hours just to get a generic message back from chat support.
February 23, 2026
Unprompted review
Reply from Heidi AI (Heidi Health)
Hello Kori,
I’m sorry this was your experience. That is not the standard we hold ourselves to, especially when someone is trying to get timely help.
We have asked for your details so we can reach out directly, understand what happened, and make sure any outstanding issues are properly resolved. It is important to us that this does not end with a generic reply.
Looking forward to hearing from you. Talk soon.
mobile update has spoilt it.
since the mobile app update it has become very difficult to use. Why change something that worked and was simple to use. Don't waste your effort with this one - there are better alternatives.
February 15, 2026
Unprompted review
Reply from Heidi AI (Heidi Health)
Hi Theresa,
Thanks for the honest feedback. We understand how frustrating it is when something that felt simple and familiar changes.
The recent mobile update was made to support longer-term improvements, but we understand that doesn’t matter if the experience feels harder to use right now. We’re actively reviewing feedback and making refinements.
We’ve reached out to request your details so we can better understand exactly what’s not working on your end and where things may have gone wrong. The more specific we can get, the faster we can address it properly. Thank you!
Heidi is the best AI scribe ever!
February 11, 2026
Unprompted review
Reply from Heidi AI (Heidi Health)
Hi Jeff,
Really appreciate you taking the time to share this. It means a lot to the team to hear that Heidi is making a real difference in your day to day work.
We’re continuously improving the product, so feedback like this keeps us motivated to keep raising the bar. Thanks again for the support.
Beware of this platform
I was paying all this money for a service that has cost me hours of time and money in the end. I had conducted several interviews and later on needed to add some data to the transcript which then caused my older transcript to be overridden. This resulted in me losing all of my previous work, spending hours trying to fix it, and having to re-do interviews with clients. This was not clearly stated and should never have occurred. I have lost so much money and time. No offer for any compensation just an apology that their system deleted my work and to go from there. This platform is not worth the stress.
February 4, 2026
Unprompted review
Reply from Heidi AI (Heidi Health)
Hi Rachel,
We are really sorry to hear about this experience. We understand how disruptive it is to lose transcript work, especially after putting in the time to conduct interviews and make edits. That’s a significant impact, and we don’t take that lightly.
We’ve looked into your case and escalated it internally. The issue is currently being worked on by both Support and Engineering. It’s an active investigation, and the team is focused on identifying the root cause and preventing this from happening again.
We’ll continue doing our best to resolve this as soon as possible, and someone from the team will keep you updated directly. Thank you so much for raising this issue, we'll do our best to improve.
Wow.
Wow. This is the most efficient and straight forward interaction I have ever had with a company customer support. You are fantastic, Joel.
December 19, 2025
Unprompted review
Reply from Heidi AI (Heidi Health)
Thank you so much for the kind words. We’re really glad to hear you had such a smooth and efficient experience with our support team. Feedback like this truly means a lot to us. I’ll definitely share this with the team, they will be so happy to hear it. Thank you again for taking the time to leave a review, we really appreciate your support.
Horrible experience
I’ve been trying to cancel my free trial for three or four days before the renewal date and they completely ignored every single one of my emails. I sent four emails, tried reaching them on the chat, cancelled the subscription on my account, and they STILL charged me. I also still can’t find a way to contact anyone to get my money back.
This service is absolutely ridiculous. Outrageous customer support. I’m honestly shocked.
December 11, 2025
Unprompted review
Reply from Heidi AI (Heidi Health)
Hi Claudia,
Thank you for sharing this. We are very sorry you had a difficult time cancelling your trial. That should not be the case, and it is understandable that you are upset after trying multiple channels and still being charged.
We have requested for your details so we can review what happened here and get this fixed for you as soon as possible. We have also flagged this with our team so we can check what went wrong with your cancellation and the payment.
We'll wait for your details so we can resolve this for you. Thanks for your patience.
Refuse to delete my accout despite multiple requests!
I have tried deleting my account multiple times to no avail, just says unable to delete. I’ve messaged multiple times, tried chat, email and yet still my account is active. I find this worrying as if they refuse to delete my account what else are they keeping?
September 5, 2025
Unprompted review
Reply from Heidi AI (Heidi Health)
Hi,
Thank you for sharing this with us. We are really sorry you have been going in circles trying to delete your account. That should be a straightforward process, and I understand why this feels worrying on your end.
I have already sent a request to our team so we can check what is preventing the deletion from going through. We will reach out to you as soon as we can with an update and next steps to get this resolved properly.
Thank you for your patience while we look into this for you.
Completely unreliable PC app and…
Completely unreliable PC app and terrible customer service. The app repeatedly freezes when I end the recording, and nothing is saved. I have contacted the help service, they say that it is a known issue and they cannot tell me when it will be fixed. They will not provide a refund because that is their policy. It is completely unacceptable to be selling a service which is then not provided. The complete lack of concern for the customer adds a whole other level of annoyance, they show absolutely no care in their replies. Appalling
December 2, 2025
Unprompted review
Reply from Heidi AI (Heidi Health)
Hi Matt,
Thank you for taking the time to share this. We’re really sorry for the frustration with the app freezing and losing your recordings. We understand how unacceptable and stressful that is, especially when you rely on the tool to work as expected.
We also understand why you’re disappointed with the support you received. This is definitely not the experience we want for anyone, and we’re reviewing this internally so we can communicate better and set proper expectations.
We’ve sent a request for your details so we can check your account directly and look into what options are available. Once we have your information, we’ll take a closer look at the case and follow up properly.
Thank you again for sharing your feedback. We look forward to your response.
Good times, bad times
The product itself is gamechanger for my clinical practice. I find it reduces workload while increasing compliance, and the ability to glean info from previous sessions.
I initially had some very stressful issues with billing which is why this isn't 5 stars, but it did get sorted out in the end although it did take a month. You have to put in card details for the short free trial and no warning (that I saw) before your account is debited for a year. If you have any discount codes make sure to apply this on the trial as it can't go in retroactively. A fly in the ointment of an otherwise great program.
October 28, 2025
Unprompted review
Reply from Heidi AI (Heidi Health)
Hi there, thank you for sharing your feedback. We’re really sorry for the frustration around the trial, the unexpected charge, and the delays in getting your billing concern sorted. You should receive clear reminders before a renewal goes through, and we understand how upsetting it is when that doesn’t feel obvious enough.
We also know how disappointing it is to wait weeks for updates, especially after being told your case is a priority. That’s not the experience we want for you, and we’re working on improving our communication and follow-through.
We’ve sent a request for your details so we can check your account directly and see what options we have to make this right. Once we receive that, we’ll review your case properly and get back to you.
Thank you again for letting us know. Your feedback helps us improve.
Decent BUT
After months of trials.
Decent BUT - considering the soon to be available plethora of options it’s expensive. Never liked any supplier with millions raised charging for API integration! It’s meant to bring them more business and it is strange they want people to pay an integration fee per user per month! As an EHR provider, small in size, a minnow it’s pricey. They are focusing on a whole lot of added features which adds Noise rather than value, especially as it’s only an ambient scribe - something most EHR makers can create inhouse eventually as it’s way more cost effective.
November 1, 2025
Unprompted review
Reply from Heidi AI (Heidi Health)
Hi AJ,
Thank you for sharing your feedback. We understand your concerns about pricing, especially with so many new AI tools becoming available. We want Heidi to offer real value and never feel like added noise.
We’ve reached out to request more information about your setup so we can better understand your needs. Your perspective is important to us, and it helps us build features that genuinely support you.
We appreciate you taking the time to let us know how we can improve.
It appears hit and miss to me
It appears hit and miss to me. There were more than one occasion, the patient's version was not transcribed at all. I was told it was because I was still using the web version, and the app is better. It appears the best solution till I become confident is not to entirely rely on Heidi, and to do my own typing of the patient's interaction. For now, my plan is to use Heidi as an experimental tool, and not to replace conventional documentation yet.
November 12, 2025
Unprompted review
Reply from Heidi AI (Heidi Health)
Hi,
Thank you for sharing your experience with Heidi. We are really sorry to hear that the transcription did not work as consistently for you, and we understand how important reliable documentation is, especially in your workflow.
We have reached out to request more information so we can take a closer look at what happened on your account. The behaviour you described is not expected, whether you are using the web version or the app, and we want to make sure everything is working properly for you. We hope to earn your confidence as we investigate further and improve the experience.
Thank you again for taking the time to let us know. We appreciate it.
This is at best a useful product but…
This is at best a useful product but the scribe function is very hit and miss, lots of 'hallucinations', makes stuff up that is actually quite dangerous and potentially exposes users to litigation unless you check everything. For example, says patients are smokers and heavy drinkers with no reference to this in the consultation. Time saving. Hmm, yeah nah. As a learning system, it simply doesn't, won't even accurately translate patient details into a transcribed letter, even though you write the patient details manually. Spent a long time setting up templates, entering codes etc and thoroughly wasted that time. the support is very 'generic', with bot like responses, repetitive, don't address the issues. Spent months trying to fix things, finally got fed up and left. Has taken 3 days of messaging to get an offer of a half refund. App stopped working with no explanation, other than a trite statement that 'magic was being added'. Seriously? Like a bunch of teenagers running a chat room.
October 22, 2025
Unprompted review
Reply from Heidi AI (Heidi Health)
Hi Stephen,
We’re sorry to hear about your experience and really appreciate you taking the time to share your feedback. We understand your concerns about accuracy and reliability, as well as your feedback about support, and we take this seriously.
We’ve asked for your details so we can look into your case further and understand what happened. This will help us review the issues you mentioned around the scribe function and support experience to ensure they’re properly addressed.
Your feedback is important to us, and we’d genuinely like the opportunity to understand your situation better and make things right.
Thank you.
Lack of support
Was given "Pro" to try for two weeks. However, issues have prevented me from using it. No issues with Firewall, etc per our IT department. Customer support contacted, but never received a response which is the issue here. Product may be fine, but without adequate support it's a No-Go for me.
October 20, 2025
Unprompted review
Reply from Heidi AI (Heidi Health)
Hi Damian,
We’re really sorry to hear about the trouble you had getting started, and even more so that you didn’t hear back from support. That’s not the experience we want for anyone. If you’re open to it, we requested for the email you used to contact us so we can look into it right away and make sure you get the full Pro experience you signed up for.
Thanks for giving us a try — we’d love the chance to turn this around for you.
Okay, but not as good as it was
I’ve been trying to decide whether to sign up to Heidi over the last three or four months like many clinicians I’ve been using the dictation function and it is an extensive resource but if it does genuinely write decent notes that save time I’ll be quite happy to pay that but unfortunately, I have been really struggling to get it to write accurate notes it quite frequently will omit important information and we will also add information that was not discussed. For example the other day I was seeing a patient and the system added that the patient was a drug user which was clearly not true and luckily I read the note through as one should and it was removed but that could not possibly have been construed from anything I said and I really can’t justify the price for something that makes such basic errors. I think it’s a great idea. I think it is the way forward and I suspect there will be lots of other competitors soon and we will probably get a good choice of different options. I know it isn’t cheap to develop these pieces of software and the market moves quickly, but I don’t feel confident with the accuracy of the information to commit to a paid product. I don’t know if you offer the option of paying for a month and then I can see if it’s any better and cancel the subscription if it doesn’t serve my Needs because that would be of interest to me. However, what you are doing is definitely going in the right direction but it just needs to be more accurate in terms of the information captured.
October 16, 2025
Unprompted review
Reply from Heidi AI (Heidi Health)
Hi Liz! Thanks for taking the time to share this in such detail. I can completely understand your hesitation, especially after an error like the one you mentioned. That’s understandably concerning, and I appreciate you catching it before the note was finalised.
We’ve made recent updates focused on improving clinical accuracy, particularly around misattribution and sensitive terms. It sounds like you're exactly the kind of user we want to get this right for.
We’ve reached out to get a few more details from you so we can review this further and make sure we’re providing the right support. Our team is also looking into how we can offer more flexibility for clinicians using Pro, and we’ll be in touch once we have an update.
We do offer a monthly option, so you’re free to trial the full product and cancel anytime if it’s not meeting your needs. If you’d like, I can walk you through setup again to make sure it’s configured for your workflow. You can learn more here: https://www.heidihealth.com/en-au/pricing
Halaxy users be warned, a Pro licence isnt good enough
Three stars. As a product its actually really good at what it does, but the pricing tiers are a little slippery. I set this up for my wife, via Halaxy her CRM, we signed up for a one month pro trial. When it ended, she was happy so we spent $800 on the full product. However it now wouldn't work with Halaxy.
I expected this was a technical error but no, even thought the trail was for "Pro" she was informed that to make this keep working with Halaxy she needs a 'Practice' license... and that's an additional $650. Even thought she's a one man band. Instead, she has to use the Heidi App to do the sessions, then copy / paste the notes into Halaxy. Just an extra step that just not needed.
So, great product, does what it says on the tin & is genuinely good at what it does but the pricing is a little bit 'slippery'.
October 3, 2025
Unprompted review
Reply from Heidi AI (Heidi Health)
Hi Richard, thank you for taking the time to share your experience and for supporting Heidi.
We completely understand how frustrating this must feel, especially after investing in the Pro plan and expecting the same functionality you had during the trial. Previously, integration options are only available on the Together plan and up. We’ve recently rolled out a new pricing model, and we will be rolling out limited integration options for other plans like Pro.
We’ve reached out to get a few more details from you so we can review this further and make sure we’re providing the right support. Our team is also looking into how we can offer more flexibility for clinicians using Pro, and we’ll be in touch once we have an update.
Thank you again for the honest feedback — it genuinely helps us improve.
DO NOT TRUST Heidi Health
I am a clinical psychologist, and I was using Heidi Health (HH) on my Android S24 during my clinical assessment diagnostic interviews, which normally last 2+ hours to aid my report writing. On August 28, 2025, I ran HH as per usual, using my S24 and when I finished the interview, I found that HH only transcribed the first 30 minutes of the interview and the last 5 minutes of the end. All the transcription in between disappeared! I contacted HH's customer service, and their response was that this caused because HH HAS NOT UPDATED their HH Android app system. They knew about this, and they did not care to inform people! They do NOT respect their clients, and they do NOT have the decency to inform clients of their UNSUPPORTED AND OUTDATED HH Android system! I lost 3 hours of work and HH is 100% at fault and accountable for it,and they only dismissed me with "oops, sorry we can't do anything about it!" HH CANNOT BE TRUSTED, I won't use HH anymore!
August 28, 2025
Unprompted review
Reply from Heidi AI (Heidi Health)
Hi Les,
We’re sorry this happened and for the disruption it caused to your work. We’ve requested your details so our team can follow up directly. We’d like to confirm whether this was related to a product update or a technical issue, and ensure you’re set up correctly on your preferred app version. Our goal is to help restore confidence in using Heidi for your practice.
Your feedback is important, and we’re taking steps to improve both our communication and our system safeguards to prevent this from happening again.
— The Heidi Team
It’s getting worse instead of better!!
It’s getting worse instead of better!!
It keeps telling me it can’t hear me or my microphone volume is low (randomly, no rhyme or reason). Then today it missed an entire 1.5h visit!! I’m so pissed. This was supposed to save me time and it’s doubling the time I’m spending charting. It’s a better note when it works, but this is awful.
September 23, 2025
Unprompted review
Reply from Heidi AI (Heidi Health)
Hi Sophie,
Thank you for sharing this with us. We’re sorry to hear about the microphone errors and for missing a session, that’s not the experience we want for you, and we understand how disruptive it can be when Heidi doesn’t work as expected.
We’ve requested your details so our team can follow up directly. We’d like to look into the missed transcription and the microphone issues with you, and work on a fix so Heidi can better support your workflow.
We appreciate your patience as we work to get this right.
— The Heidi Team
The staff at Heidi
The staff at Heidi, know their program well and most of my issues have been either solved or circumvented to provide an adequate alternative within a brief timeframe.
September 11, 2025
Unprompted review
I have been using Heidi for 2 weeks now…
I have been using Heidi for 2 weeks now and it has been a game changer in practice. The first and only time so far I seemed to be having difficulties, the response from the help team (specifically Charles) was swift and got to the bottom of the issue. Would highly recommend this to any practitioner.
September 8, 2025
Unprompted review
Reply from Heidi AI (Heidi Health)
Thanks so much for this lovely feedback Amy - we’re so glad Heidi’s made a difference in your practice so quickly. I’ll make sure Charles sees your shout-out!
We’re always here if anything comes up, and really appreciate you recommending Heidi to others.
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