Heidi takes care of my lashes and Dmitri my nails. If I ever am needing specific things, they are accommodating and kind. Highly recommend this salon.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everytime I go there I see Tong. He is very patient, polite, helpful and definitely good at his job. The entire staff is just as good. I am greeted by name and a bunch of smiles. I feel very comfortab... See more
Heidi’s Nail Salon is the BEST around ! Their work is exceptional and all the staff are friendly and respectful. So many services are offered here from Eyelashes to the new Gel - X . Their prices are... See more
Heidi did an Acrylic Fill and they look beautiful. I've been looking for someone who would shape my nails they way I ask and for some reason, they don't seem to listen. Nothing difficult---just squar... See more
Company details
Written by the company
At our salon, we design beauty and wellness journeys that are tailored to your exact needs. We are dedicated to helping you make healthier choices by providing insight into a better state of being through natural organic treatments and result-driven approaches. Our luxurious, modern salon offers a blend of services and space throughout, from signature pedicure and manicure treatments, to stunning nail designs, to top-quality products, and a friendly, welcoming environment. The safety and comfort of our clients is of the utmost importance to us. Our commitment to adhering to the highest standards in our industry is the reason for this. Our nail care services follow state regulations by sanitizing and disinfecting all reusable tools.
Contact info
731 Hawkins Ave, 11779, Ronkonkoma, United States
- 6316487788
- heidisnaillab@gmail.com
- heidisnaillab.com
4.5
Excellent
81 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
loved my nails and got many compliments!
March 27, 2025
Reply from Heidi's Nail Lab
Thank you! So happy to hear you loved your nails and got lots of compliments can’t wait to have you back!
Advertisement
All of the nail technicians are…
All of the nail technicians are wonderful. I've been going to Helen for years. My nails always last and she is timely, friendly and quick.
March 25, 2025
Reply from Heidi's Nail Lab
Thank you so much for your loyalty and kind words! We’re lucky to have Helen and so glad she continues to impress. Can’t wait to see you again soon!
Reply from Heidi's Nail Lab
Thank you for your kind words! We take pride in creating beautiful results while maintaining a welcoming atmosphere for every client. It’s always our pleasure to serve you, and we look forward to your next visit!
Reply from Heidi's Nail Lab
Thank you for trusting us with your nail care! We're committed to delivering the quality you deserve and look forward to your next visit.
Always a pleasure!
March 27, 2025
Reply from Heidi's Nail Lab
Thank you for your kind feedback! We’re committed to delivering exceptional experiences and look forward to serving you again soon.
Advertisement
Reply from Heidi's Nail Lab
We take pride in delivering the same excellent experience every time you walk in. Knowing we’ve hit the mark for you means everything.
Can’t wait to continue exceeding your expectations at your next visit!
Very professional
My nail technician is awesome… All of them are but Helen is awesome beyond words. She is always available for me and always goes above and beyond to help me with my requests. I always get compliments on my nails. 💅
February 24, 2025
Reply from Heidi's Nail Lab
Thank you for recognizing her incredible talent and dedication. Going ‘above and beyond’ is Helen’s superpower, and we’re so lucky to have her making clients like you feel special. Those nail compliments are 100% deserved we’re always amazed by her artistry too!
Can’t wait to see what she creates for you next. Until then, keep shining!
I made an appointment online with Liz
I made an appointment online with Liz. When I arrived, they told me Liz no longer worked there. I allowed them to keep my appointment, but with someone else. The person who did my nails made 4 of my cuticles bleed. My powder gel nails also have bumps and are uneven.
February 24, 2025
Reply from Heidi's Nail Lab
We sincerely apologize for the disappointing experience you had during your recent visit. First, we regret the miscommunication about Liz’s availability.
More importantly, we’re truly sorry for the discomfort and subpar results with your service. This falls far short of our standards, and we’d like to make it right. Please email contact@heidisnaillab.com at your convenience so we can resolve this immediately, whether through a refund, complimentary correction, or other solution.
Your feedback is invaluable, and we’re addressing this with our team to prevent future issues. Thank you for giving us a chance to improve.
Amazing!!
Helen is such a nice and sweet person and I absolutely love the way she does my nails. She really listens to exactly what I want.
January 27, 2025
Reply from Heidi's Nail Lab
Helen truly embodies the care and attention we strive for, and we’re overjoyed she’s made your nail experience so special. Her ability to listen and bring your vision to life is something we deeply value we’ll be sure to share your kind words with her!
Thank you for trusting us with your nails. We can’t wait to see you again soon!
Advertisement
Best place out there
Ever since I started going there everyone is always friendly and great at what they do!!
January 27, 2025
Reply from Heidi's Nail Lab
We're thrilled to hear you've had such consistently great experiences with our team. Creating a friendly atmosphere and delivering excellent service is what we strive for every day, so this means the world to us!
We'll be sure to share your compliments with the entire team. They'll be so happy to know they're making your visits enjoyable.
Can't wait to welcome you back for another wonderful visit soon!
i love this place
i love this place! i've been coming here for almost 3 years and have never had a bad experience! everyone is so great and know how to make their clients happy! i love going to kay she does an amazing job every single time and is so sweet!
December 27, 2024
Reply from Heidi's Nail Lab
Three years of trust and smiles mean the world to us, thank you for being such a cherished part of our salon family! We’ll make sure Kay and the whole team see your kind words; they’ll be over the moon knowing they’ve made your experiences so special.
Can’t wait to welcome you back for many more years of amazing nails and sweet conversations! Until then, keep shining!
Reply from Heidi's Nail Lab
We’ll make sure Anna sees this, she’ll be thrilled to know she made your experience so special. It’s clients like you that make our salon shine!
Can’t wait to welcome you back for your next AMAZING set.
It was clean but….
It was clean but the appointment I booked online said the pedicure should be an hour. It was done in 30 minutes with barely any massage. I was done with a mani pedi in 45 minutes.
The nail tech was friendly and really took her time to clean up cuticle. However, they really need to remove their masks if they are trying to tell you something about pricing or changing the services booked. There was a big miscommunication because I couldn't hear everything being said to me with the mask on and an Airpod in one ear and was surprised when I was given my total. She did reduce the total because I couldn’t hear her well and didn’t know I was given a higher end mani pedi.
The job she did was great and the nails look fabulous but I was very disappointed with the services not being exactly what they are advertised as.
October 25, 2024
Reply from Heidi's Nail Lab
Thank you for sharing your feedback. We’re glad you enjoyed our clean environment and the quality of work, and that our nail tech was friendly. We apologize for the confusion regarding the pedicure time and pricing. We really appreciate your insights on improving communication. We’re committed to making sure our services match what’s advertised and will work on these areas. We hope to have the opportunity to provide an even better experience for you next time.
Advertisement
Everything is wonderful!
Everything is wonderful!
From the service, to the outcome of my nails… always impressed and satisfied! I go to Anna and love the work she does!
September 26, 2024
Reply from Heidi's Nail Lab
Thank you for your wonderful review! We're thrilled to hear you're always impressed with our service and Anna's amazing work. Can't wait to have you back!
Customer service is always wonderful at…
Customer service is always wonderful at Heidi’s! The people are kind and always do a wonderful job. This is the best place for manicures and pedicures.
September 26, 2024
Reply from Heidi's Nail Lab
Thank you so much for your kind words! We’re thrilled to hear you always have a great experience with us. Can’t wait to see you again soon!
Friendly staff
Friendly staff. Helen and Heide are meticulous when it comes to customer satisfaction.
Highly recommend Heidi's Nails!!
September 5, 2024
Reply from Heidi's Nail Lab
Thank you so much for your awesome review! We're glad to hear that Helen, Heidi, and the team are meeting your expectations. Your recommendation means the world to us! Hope to see you again soon! 💖
Reply from Heidi's Nail Lab
Thank you for the great review! We're happy to hear you enjoyed your experience with our talented team. We look forward to seeing you again soon!
Advertisement
Always love how Heidi does my nails
Always love how Heidi does my nails. Beautiful work!
September 4, 2024
Reply from Heidi's Nail Lab
Thank you so much! We're thrilled you love Heidi's work. Can’t wait to have you back for your next set!
They do such a great job and reasonable…
They do such a great job and reasonable prices. No matter what picture I bring in they always reply with sure we can do that.
September 3, 2024
Reply from Heidi's Nail Lab
Thank you for the awesome review! We're so glad you love the results, and we're always excited to bring your nail ideas to life. Can’t wait to see what you bring in next!
quick and easy to make appts and a…
quick and easy to make appts and a pleasant experience with the staff there
September 2, 2024
Reply from Heidi's Nail Lab
Thank you for your kind review! We're happy to hear that booking is easy and that you had a great experience with our team. Looking forward to your next visit!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.