The Helicon Watch Company Reviews 148

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting the exceptional quality and thoughtful design of the watches. Many people appreciate the outstanding customer service, noting the friendly and personal approach from the staff, including the owners. The delivery service is frequently mentioned as being super quick and efficient, with items arriving in perfect condition. However, some customers experienced issues with delivery, specifically not receiving their product as expected, leading to concerns about coordination within the company.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising the watches for their fantastic... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the fantastic quality and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the excellent and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the super-fast... See more

Staff

Consumers find staff to be positive, highlighting the personal and professional service provided by the team.... See more

Based on these reviews

Rated 5 out of 5 stars

I absolutely love my new yellow Professional Chronograph. It is extremely well done and feels premium well beyond its price point! The customer service and follow up from the owner of the company ha... See more

Company replied

Rated 5 out of 5 stars

Fantastic brand that make beautiful watches wirh excellent customer service . What more needs to be said !! I am now the happy owner of 3 Helicon dive watches and 3 Helicon chronograph watches , they'... See more

Company replied

Rated 5 out of 5 stars

The Helicon Master Diver Iridium watch arrived yesterday in perfect condition, I resized the band, and it I am wearing it now. It is very sharp looking and gives a very professional impression. I am v... See more

Company replied

Rated 5 out of 5 stars

From start to finish a wonderful and friendly company to buy from. Great old fashioned customer service; had the pleasure of chatting with Jonathan the co-owner followed by a hand written note include... See more

Company replied


Company details

  1. Watch Manufacturer

Written by the company

The Helicon Watch Company has been established by industry professionals to create very special limited edition watches. We produce our watches in strictly limited numbered series. Once they are sold out, they will not be repeated. Our team consist the very best watchmakers, micro engineers and artisans who draw on a huge resource of skills and techniques to rise to the challenge of creating beautifully designed and engineered watch for the enthusiast and the collector. Using all of our knowledge and experience we create limited runs of timepieces designed by us and engineered in collaboration with some of the best watchmakers in the world. Every component devised, engineered and manufactured to our unique specification.


Contact info

4.9

Excellent

TrustScore 5 out of 5

148 reviews

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Rated 5 out of 5 stars

Great product, great buying experience

After searching online for a summer watch to add to my collection, the Helicon Professional Chronograph – Stratos popped up on my social media, and so pleased that it did. I immediately went for the Light Blue as a very similar look to another watch I had my eye on at a significantly higher price point.

The watch arrived today [delivery from order less than 48 hours] and I couldn't be more pleased. The light blue dial is exactly what I was looking for, a fresh modern look without going over the top, and one I think will work equally both casually and on more formal occasions. Build quality seems excellent and a very good weight comfortable to wear, the kind of watch you can wear throughout the day without constantly adjusting or noticing its presence.

Even more standout for me was the service, and a special mention has to go to Lisa in this regard. Before ordering I went to the online chat on the website and got pretty much an instant response, I wasn't sure on the colour of the strap at first [which after receiving today I actually quite like] and I asked if this could be changed to another colour from the range, whether it was just unusually good timing for me or if they were in the process of doing anyway, Lisa advised when the option to buy another coloured strap was uploaded to their website [less than 24 hours] and then I immediately placed my order.

Overall, a great product with a distinctive look which I think sets it apart from more conventional options and for anyone looking to add a bit of personality, matched by an equally great buying experience. Always good to buy from / support a British company as well. I will be keeping an eye out on their other products going forward, I wouldn't hesitate to recommend them to others, and sure I'm the compliments will come when I start to wear the watch in the next week. Thank you

April 15, 2026
Unprompted review
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Rated 5 out of 5 stars

I absolutely love my new yellow…

I absolutely love my new yellow Professional Chronograph. It is extremely well done and feels premium well beyond its price point! The customer service and follow up from the owner of the company has been amazing beyond my wildest expectations. I can't wait to see what they create next! Thank you for creating such an amazing watch!

April 1, 2026
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Reply from The Helicon Watch Company

Hi James,

Thank you so much for such an amazing review — we’re absolutely thrilled that you’re loving your yellow Professional Chronograph!

It’s fantastic to hear that it feels premium beyond its price point — that’s exactly what we set out to achieve. And your comments about the customer service and follow-up really mean a lot to us. As a small British family business, that personal connection is at the heart of everything we do.

We’re genuinely excited to share what’s coming next with you — and we’re so grateful to have your support on the journey.

Warmest regards,
Jonathan & Danielle
Helicon Watches

Rated 5 out of 5 stars

Magnificent Watch…

Helicon have produced a magnificent watch, which I love to wear everyday and the customer service has been excellent.

April 7, 2026
Unprompted review
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Reply from The Helicon Watch Company

Hi Clive,

Thank you so much for your kind words — we’re delighted to hear you’re enjoying your watch and wearing it every day. That’s exactly what we love to hear.

It also means a great deal that our customer service stood out to you. As a small British family business, we always aim to make the whole experience as special as the watch itself.

Thank you again for your support — it truly means a lot to us.

Warm regards,
Jonathan & Danielle
Helicon Watches

Rated 5 out of 5 stars

Five star experience…

Fantastic quality and feel to the watch. Exceeded my expectations. Receiving regular updates on the progress of the order were a nice touch.

March 19, 2026
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Reply from The Helicon Watch Company

Hi Paul,

Thank you so much for your kind review — we’re delighted to hear the watch exceeded your expectations!

It’s great to know the quality and feel stood out, and that the updates along the way made the experience that bit better. We always try to keep our customers informed, especially during the build process.

As a small British family business, your support really does mean a lot to us.

Warm regards,
Jonathan & Danielle
Helicon Watches

Rated 5 out of 5 stars

The chronograph is a lovely watch

The chronograph is a lovely watch; great design and build with an excellent, accurate movement. Super packaging and delivery service

March 26, 2026
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Reply from The Helicon Watch Company

Hi CJ,

Thank you so much for your kind review — we’re delighted to hear you’re enjoying your chronograph.

It’s great to know the design, build, and accuracy are all hitting the mark, and that the packaging and delivery experience stood out too. We put a lot of care into every part of the journey.

As a small British family business, your support truly means a lot to us.

Warm regards,
Jonathan & Danielle
Helicon Watches

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Rated 5 out of 5 stars

Exceeding expectations

From start to finish, everything has been exceptional. The communication during the waiting period was superb and when the watch arrived, it easily exceeded my expectations. From the packaging to the watch itself, the attention to detail is something the “bigger” brands could learn from. I really hope this brand goes from strength to strength because they truly deserve success.

March 19, 2026
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Reply from The Helicon Watch Company

Hi David,

Thank you so much for such a generous and thoughtful review — it genuinely means a great deal to us.

We’re delighted to hear that the whole experience, from communication through to delivery, met (and exceeded!) your expectations. We put a huge amount of care into every detail, so your comments about the packaging and the watch itself are incredibly rewarding.

What you said about the bigger brands really resonates with us — we’ve always believed that being small allows us to do things differently and more personally.

Thank you again for your support and encouragement — it truly means the world to our small British family business.

Warmest regards,
Jonathan & Danielle
Helicon Watches

Rated 5 out of 5 stars

Amazing watch at an unbelievable price

Amazing watch at an unbelievable price. Communication from Helicon on the whole process was fantastic and I am the proud owner of a limited edition watch.

March 19, 2026
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Reply from The Helicon Watch Company

Hi Mr Hardy,

Thank you so much for your kind review — we’re absolutely delighted you’re enjoying your watch!

It’s fantastic to hear that both the watch and the communication throughout the process hit the mark. Being a limited edition piece makes it that bit more special, and we’re proud to have you as part of the Helicon family.

As a small British family business, your support really does mean the world to us.

Warm regards,
Jonathan & Danielle
Helicon Watches

Rated 5 out of 5 stars

Fantastic Vibrant Yellow!

The watch was delivered promptly once the builds were complete. The watch quality is fantastic; the Yellow Dial is very vibrant and highlights the rest of the time piece. The strap is comfortable for all day wear, and it is easily legible at night. Plus it keeps fantastically accurate time! What more can one ask for?

March 19, 2026
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Reply from The Helicon Watch Company

Trustpilot
Michael Dennis left a new review
Hi Danielle Bordell,
Michael Dennis just left a new 5-star review of heliconwatches.com:

The watch was delivered promptly once the builds were complete. The watch quality is fantastic; the Yellow Dial is very vibrant and highlights the rest of the time piece. The strap is comfortable for all day wear, and it is easily legible at night. Plus it keeps fantastically accurate time! What more can one ask for?

Rated 5 out of 5 stars

Helicon Professional Chronograph

Had the professional chronograph on pre-order.
The timescale did slip a bit but I sort of expected they might.
Kept informed along the way with updates.
Was a bit concerned that the watch might arrive whilst I was away in March but a quick response from Jonathan with an update and when they expected to send which was really helpful.

The watch arrived soon after and as per the timescales provided by Jonathan in his email.

I ordered the ion yellow dial watch and it’s my first proper chronograph, really impressed with the quality and details of the watch.
The packaging was really good as well and can see that Helicon put a lot of thought into the whole process, you’re buying a watch but can tell they think about the small details and their customer’s experience.

Very happy with my purchase and my experience with Helicon.

March 19, 2026
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Reply from The Helicon Watch Company

Hi Stuart,

Thank you so much for such a thoughtful and balanced review — we really appreciate you taking the time to share your experience.

We completely understand the wait on a pre-order, so it’s great to hear the updates and communication helped along the way. We always aim to be as transparent and helpful as possible, especially when timings shift slightly.

We’re delighted you’re enjoying your Ion Yellow Professional Chronograph — especially as your first “proper” chronograph! It’s a bold choice and one we’re very proud of, so it’s fantastic to hear the quality, details, and overall feel have made a strong impression.

It also means a lot that you noticed the packaging and the small touches — we really do think about the whole journey, not just the watch itself.

As a small British family business, your support means a great deal to us. Thank you again, and enjoy your chronograph!

Warm regards,
Jonathan & Danielle
Helicon Watches

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Rated 5 out of 5 stars

Great Watch

Great finish to the watch and the packaging was fantastic - very sustainable use of materials . Recommened.

March 19, 2026
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Reply from The Helicon Watch Company

Hi Fagan,

Thank you so much for your kind review — we’re delighted to hear you’re pleased with the finish of the watch and the packaging.

We’ve put a lot of thought into using more sustainable materials, so it’s especially rewarding to know that stood out to you.

As a small British family business, your support and recommendation mean a great deal to us.

Warm regards,
Jonathan & Danielle
Helicon Watches

Rated 5 out of 5 stars

Helicon Professional Chronograph - Ion Yellow

I've had this watch for about a week or so and it has kept all my other watches in the box. The packaging is great and the notebook was a nice touch. The watch itself feels robust. The bezel, crown and buttons are all really well made and feel like they will last a long time. I wasn't sure about getting a yellow watch, but I'm glad I took the leap. It looks fantastic. Most importantly, it is keeping time well. This watch punches above its weight. I'll definitely be looking out for what Helicon do next.

March 18, 2026
Unprompted review
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Reply from The Helicon Watch Company

Hi Mark,

Thank you so much for the update — we’re delighted to hear your Helicon has taken over wrist time from the rest of your collection! That’s about the best compliment we could ask for.

We’re really pleased you took the leap on the yellow too — it’s a bold choice, but one that really comes alive on the wrist. It’s great to hear the build, feel, and timekeeping are all hitting the mark, and that you appreciated the packaging and notebook as well.

As a small British family business, feedback like this means a huge amount to us. We can’t wait to show you what’s coming next.

Warm regards,
Jonathan & Danielle
Helicon Watches

Rated 5 out of 5 stars

People positively twisted on wrist watches

First of all, the watch is marvelous! I knew it will be very good, but once I have opened the box it exceeded all my expectations. Even a tiny crown separator was installed for shipment. Just wow!
A very important part of this journey was the ability to exchange thoughts with Helicon company owners. Jonathan and Danielle answered my every single email. I could ask them about anything. And all responses came promptly and were very detailed. Although I have never met them in person, I always felt like a member of a loving family. It was a great experience.
When I told my local watch-fellas about these exeptional two British tik-tak lovers, about their passion and kindness, they all agreed the Helicon company is going to be their trusty watch supplier. Mine too! Can't wait for the next order.

March 18, 2026
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Reply from The Helicon Watch Company

Hi Pawel,

Thank you so much for such an incredible and heartfelt review — we’re genuinely touched by your words.

We’re absolutely delighted that the watch exceeded your expectations, and it’s wonderful to hear you noticed even the smallest details like the crown protection for shipping — those little touches matter a lot to us.

What means the most, though, is what you said about the experience and feeling part of the Helicon family. That personal connection is exactly why we do what we do, and knowing it came through so strongly makes everything worthwhile.

Thank you as well for sharing Helicon with your local watch community — that kind of support is invaluable to a small British family business like ours. We truly can’t thank you enough.

We’ll be here when you’re ready for the next one!

Warmest regards,
Jonathan & Danielle
Helicon Watches

Rated 5 out of 5 stars

Great watch from a great company

I bought a watch on preorder and honestly Helicon are great at communicating. You get regular updates on the production process, when they start packing, when they're getting ready to ship, right up to the day your order's on the delivery van.

The packaging was really great for a watch with a modest price. The watch was well protected in the shipping box.

They obviously took good care to deliver not only a great product, but a great buying experience as well.

I would happily buy from them again.

March 20, 2026
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Reply from The Helicon Watch Company

Hi Tom,

Thank you so much for such a thoughtful review — we really appreciate you taking the time to share your experience.

We’re delighted to hear that the pre-order journey and regular updates made a difference. We know waiting can be the hardest part, so we always try to keep our customers as informed as possible every step of the way.

It’s also great to hear the packaging and overall experience hit the mark — we believe the whole journey should feel special, not just the watch itself.

As a small British family business, your support truly means a lot to us, and we’d be honoured to welcome you back again in the future.

Warm regards,
Jonathan & Danielle
Helicon Watches

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Rated 5 out of 5 stars

When you buy a watch from helicon. you…

When you buy a watch from helicon you are not getting just a off the shelf piece.
The watch is well thought out in design and materials and assembled with the care and skill required. Helicon and all the other businesses involved can be proud to see this watch come together.

March 19, 2026
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Reply from The Helicon Watch Company

Hi Leroy,

Thank you so much for your thoughtful review — it really means a lot to us.

You’ve perfectly captured what we set out to do. We never want our watches to feel “off the shelf” — every detail is carefully considered, from design through to materials and assembly.

We’re also really pleased you recognised the wider team behind the scenes. There are some incredibly skilled people involved in bringing each Helicon to life, and we’re proud to work with them.

Thank you again for your support — it means a great deal to our small British family business.

Warm regards,
Jonathan & Danielle
Helicon Watches

Rated 5 out of 5 stars

Fantastic British brand

Fantastic brand that make beautiful watches wirh excellent customer service . What more needs to be said !! I am now the happy owner of 3 Helicon dive watches and 3 Helicon chronograph watches , they're awesome time pieces . A British brand , where you can speak to the owners , Limited number watches , feel genuinely valued and part of the process . Where else are you going to get that ?? Not to mention a fair and more than reasonable price point considering the quality and Limited numbers of the watches . Thank you Jonathan , Danielle and team Helicon.

March 19, 2026
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Reply from The Helicon Watch Company

Hi Adrian,

Wow — thank you so much. Reviews like this really do mean everything to us.

To now have six Helicon watches in your collection is something we don’t take lightly at all — your support and trust in what we’re building is genuinely humbling.

We’ve always believed in doing things differently — keeping it personal, keeping production limited, and making sure every customer feels part of the journey rather than just another order. Hearing that come through so clearly in your experience is incredibly rewarding for us.

Thank you again for your continued support — it truly means the world to our small British family business.

Warmest regards,
Jonathan & Danielle
Helicon Watches

Rated 5 out of 5 stars

Great time piece

Great time piece. Easy to order and fantastic communication through out. Hopefully order another in the future.

March 19, 2026
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Reply from The Helicon Watch Company

Hi Lee,

Thank you so much for your kind review — we’re delighted to hear you’re enjoying your watch and that the ordering process and communication were smooth throughout.

We’d be honoured to welcome you back for your next Helicon when the time comes!

As a small British family business, your support really does mean a lot to us.

Warm regards,
Jonathan & Danielle
Helicon Watches

Rated 5 out of 5 stars

Great design

Great design, looks and feels good on the wrist.

March 19, 2026
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Reply from The Helicon Watch Company

Hi Ewen,

Thank you so much for your kind review — we’re delighted to hear you’re enjoying the design and how it feels on the wrist. That balance is something we work hard to get just right.

We really appreciate your support — it means a lot to us as a small British family business.

Warm regards,
Jonathan & Danielle
Helicon Watches

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Rated 5 out of 5 stars

Great British watch company.

Excellent communication.
The Helicon chronograph is well worth the wait. A superbly well designed and brilliantly presented watch.

March 19, 2026
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Reply from The Helicon Watch Company

Hi Richard,

Thank you so much for your kind words — we’re delighted to hear the chronograph was worth the wait!

It means a lot to us that you appreciated both the communication and the design and presentation of the watch. We put a huge amount of care into every detail, so feedback like this is incredibly rewarding.

As a small British family business, your support truly means the world to us.

Warm regards,
Jonathan & Danielle
Helicon Watches

Rated 5 out of 5 stars

Great communication from pre-order to…

Great communication from pre-order to delivery.
The watch was top quality as described and every care was taken with it's packaging and presentation.

March 19, 2026
The Helicon Watch Company logo

Reply from The Helicon Watch Company

Hi Paul,

Thank you so much for your kind review — we’re delighted to hear everything from pre-order through to delivery met your expectations.

It means a lot to us that you noticed the communication and the care we put into the packaging and presentation, as well as the quality of the watch itself.

As a small British family business, your support truly means the world to us.

Warm regards,
Jonathan & Danielle
Helicon Watches

Rated 5 out of 5 stars

Very nice watch

Very nice watch, easy to read the time which for a chronograph is not always the case. Well designed gives you what you need without being too busy.

March 19, 2026

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