Hella Heels Reviews 

161
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the stunning designs, noting that the footwear is exceptionally comfortable, sturdy, and perfectly suited for dancing and performances. Customers also appreciate the helpful support team, mentioning that staff members are always kind, professional, and quick to resolve any sizing or order questions. Some reviewers were not happy with certain items, noting specific issues like unexpected defects, tears, or noticeable scuffs on the fabric after only a few uses. A few other people also felt that order processing could be improved, mentioning incorrect item shipments or frustrating difficulties with returns and automated customer service responses.

What people talk about most

Product

Consumers find product to be positive, highlighting the gorgeous designs, comfort, and amazing quality of the... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are... See more

Quality

Customers had positive experiences with quality, frequently praising the comfortable fit, sturdy build, and... See more

Order

Users describe ambiguous interactions with order experiences, as many customers report smooth transactions,... See more

Staff

Customers consistently note positive experiences with staff, frequently praising team members for going above... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love the valentines edition heartbreaker open toe boots. Height is perfect, colours are perfect, the soft velvety cushion sole is perfect. Very gorgeous shoes. Super quick delivery this time... See more

Rated 5 out of 5 stars

I have purchased and returned clothes and shoes from this company and have always had the sweetest customer service experiences. My most recent interactions were with Daphne and Elizah; they did an in... See more

Rated 5 out of 5 stars

Excellent quality products as well as customer service. When my package was damaged during the shipping process, one of my items fell out and was lost. I contacted HellaHeels customer service and Daph... See more

Rated 5 out of 5 stars

When such a high quality product meets personal service it completely changes how I feel as a customer. I was traveling and very confused about something I was trying to order, and they were fast, kin... See more


Company details

  1. Shoe Store

Written by the company

Leaders for iconic pole dancing shoes, thigh high heels & stilettos. Designed by Dancers for Dancers.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

161 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(161)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Hellas are HELLA GOOD

I’ve bought only 2 pairs of shoes so far but I am madly in love with them!
Hellas are hella comfortable, hella hot!! Cute!!! Everything.
I love how confident they make me feel when I dance in them:)
I am super grateful that they are Vegan and carry bigger sizes!
Hellas are dream coming true. Big Thanks for them xx

May 2, 2025
Unprompted review
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Rated 1 out of 5 stars

Only worn twice and they are absolutely ruined!!

Never going to buy from Hella’s again!! This is my third pair as I have loved how the boots fit my feet and never had a problem until now. I bought a pair of the purple rain over the knee boots with a peep toe, I wore them once to pose in a photo shoot and then I wore them a second time when I was pole cleaning at GBPC. These boots material are faulty as I have about 3 rips and a few places are blistering as well after only having them on twice and never even dancing in them at all. I have other shoes that are made from the same material that I have wore over and over again to do multiple routines and advanced tricks and over the 2 years I’ve had them they’ve not ripped once!
I was so disappointed in Hella’s customer service skills as they basically told me that its not the product that’s faulty, it’s all my fault and they were even telling me to change my technique etc. I don’t know why they think that’s acceptable to talk to people like that.

Now I’ve lost out on over £100, I’ve got no boots to perform for a competition which is what I bought them for.

Just want to warn people of this company as they will do anything they can to ensure they do not look after their customers. DO NOT BUY FROM THEM!

May 2, 2025
Unprompted review
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Reply from Hella Heels

Hi Jessica,

Thank you for taking the time to review your experience, and we are really sorry to hear it wasn't the best one.

I have reviewed our email conversation and can see that we are currently waiting on a response from you.

Team Hella x

Rated 4 out of 5 stars

I have 36 pairs of hellas

I have 36 pairs of hellas. They're all amazing except I bought 3 different pairs of the cupid shield stilettos and none of the ankle straps were long enough. You should have recalled these. I bought 1 pair from you and a pair for a friend. Both the same... and a pair from pole junkie.

All three were too short on the ankle straps.

I also think the quality of the shoes are great 99% of the time. I've had none of my shoes break. Just wear down. Which is amazing.

Please make more colours in the sheild stilettos they're the comfiest shoes I've ever worn. The ones with the clear tops. Make it reign! These are so underrated. 🔥

May 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Love this company and their shoes <3

Amazing quality shoes and accessories, great customer service, and fast shipping. I now have 3 pairs of Hella Heels + shoe protectors and they have held up so well over the years

March 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great products

Great products! Arrived on time, as expected, and it great shape. Ordered a dreamy pair after rave reviews from a friend and professional stripper. Hella's are her go-to's for work and swears by them. I get her enthusiastic review now ;)

December 15, 2024
Unprompted review
Rated 2 out of 5 stars

So here’s the cold hard facts about my…

So here’s the cold hard facts about my experiences With Hella Heels
I’ve ordered from Pleasers, Hella Heels US and UK.

I love my heels from pleasers and everyone insisted the Hella Heels was much better quality and I would be satisfied with the price markup.

It’s important to note that they have a statement in the fine print about the likelihood of receiving products missing the heel cap… the fact that this is so common it must be stated in the fine print makes every order nerve wracking. You’re also paying a hefty price for shipping with a good chance you’ll receive something incorrect or missing “pieces”

So not only are you likely to receive the incorrect (I’ll get to my story) or faulty product, but they also ask for a TIP at checkout. Before you even receive the order…

I ordered a pair of boots on sale and I’ll be honest they are very comfortable and I wear them lots. I also got the clear shoe protectors, and in my personal experience they do not last nearly long enough to be worth the price.

Now, I did order two pairs of sandals on Black Friday…
No one will tell me whether the one pair was made faulty, or they shipped me a wide fit pair. I had to send videos of me measuring the over the toe strap of both shoes to hella heels to prove that they send me one pair of faulty heels. It took several weeks and slow response times but they finally refunded me for the shoes and had me ship them back, but I was never compensated for the extra cost in shipping weight.

Pleasers are a much more secure sandal, and I have seen videos of people experiencing the same issue where hella heels won’t hold their arch in.

Overall very disappointed in the price tag and “Tip” culture of this company for the poor quality and customer service they offer.

December 9, 2024
Unprompted review
Hella Heels logo

Reply from Hella Heels

Hi there,

Thank you for taking the time to leave a review, we appreciate all feedback.

We are sorry you weren't satisfied with your experience with Hella Heels, though happy to hear you find our boots very comfortable!

We are sorry if you were offended by the option to leave a tip at the checkout, that was certainly not our intention. It is simply a setting that our e-commerce platform offers for the US market, as tipping culture is so widely established there. It is by no means mandatory and we are sorry if you felt obliged to tip.

With regards to the heel tip, it seems you might be referring to the FAQs section on our website. We have put this resource together with the best intention of managing customer expectations and providing guidelines what to do in the case of various possible scenarios. While we have quality control processes in place, unfortunately human error can't be 100% eliminated and that's what our customer service is for.

We are also sorry you've experienced slow response times following our Black Friday sales. It is a peak season for us and does result in multifold increase in order and message volumes, and therefore slower response times despite our team working overtime. We do advise about it in our auto replies and Black Friday FAQs, though we can understand the frustration when one has to wait a bit longer for their issue to be resolved. Your patience and assistance in getting to the bottom of your issue has been greatly appreciated, and we do hope we have expressed it enough in our e-mail communication with you. As this review is anonymous, I'm unable to further look into the specifics.

Our stilettos do fit different to our competitor brand. While some customers love and prefer it, unfortunately some find they don't work well for their feet. It is a challenge that comes with trying to make things differently, and as much as we would love to, in reality it's not possible to accommodate for every foot with one style. However, as always we do try and keep working on new styles to address this - such as the release of our Wide fit collection.

We appreciate your understanding, and apologise again for any inconvenience caused.

Team Hella x

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Rated 5 out of 5 stars

Why did I wait so long to make an order?

I love my Hella heels. We made a bulk order before they moved to the states. I myself - as a studio owner - have been reluctant to purchase my own pair (because I have a shoe problem and already have too many). But took advantage and am I ever glad. The heels fit much looser than other brands - so buy true size not up or down. But their shoe protectors? If I had had their shoe protectors on all the shoes I ever had + I would have every single shoe I ever bought. They are absolutely ingenious. I cannot express enough GET THEIR PROTECTORS.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Best quality products

Best quality products
It is the second time I buy from Hella Heels and I am very satisfied with the product design and quality, as well as with customer service

April 29, 2025
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Rated 5 out of 5 stars

Glitter Neon Dreams are made

Bought the glitterati classic stiletto 8” last summer and they have been my go to pair ever since. The change made to the shape of the toe from previous stilletos has made all the difference and they are so comfy. Got shoe protectors to match, one turned up with slight discolouration and the team were amazingly quick to act and replace- brilliant service as usual
Other pole heels exist but I’m not sure why, I’m a hella girl all the way!

July 20, 2024
Unprompted review
Rated 5 out of 5 stars

Love Hella-shoes

Love Hella-shoes, so comfy, good quality, the matching shoe protectors are great!
The only issue is that a lot of things are sold out a lot, so it can be tricky to get a hold of what you want!

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Hellas are really good

Hellas are really good, there are so many sizes, styles and fittings to choose. My first ever pole boots were Hella Heels amd I fell in love with them instantly. Very comfortable and light.

April 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Really love my Boots

Really love my Boots. They fit perfectly and are not too narrow or wide for my feet. I have black fake suede Boots and the good thing is, that there are no black stripes on the floor after dancing and sliding!

April 30, 2025
Unprompted review

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