Hella Heels Reviews 

161
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the stunning designs, noting that the footwear is exceptionally comfortable, sturdy, and perfectly suited for dancing and performances. Customers also appreciate the helpful support team, mentioning that staff members are always kind, professional, and quick to resolve any sizing or order questions. Some reviewers were not happy with certain items, noting specific issues like unexpected defects, tears, or noticeable scuffs on the fabric after only a few uses. A few other people also felt that order processing could be improved, mentioning incorrect item shipments or frustrating difficulties with returns and automated customer service responses.

What people talk about most

Product

Consumers find product to be positive, highlighting the gorgeous designs, comfort, and amazing quality of the... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are... See more

Quality

Customers had positive experiences with quality, frequently praising the comfortable fit, sturdy build, and... See more

Order

Users describe ambiguous interactions with order experiences, as many customers report smooth transactions,... See more

Staff

Customers consistently note positive experiences with staff, frequently praising team members for going above... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love the valentines edition heartbreaker open toe boots. Height is perfect, colours are perfect, the soft velvety cushion sole is perfect. Very gorgeous shoes. Super quick delivery this time... See more

Rated 5 out of 5 stars

I have purchased and returned clothes and shoes from this company and have always had the sweetest customer service experiences. My most recent interactions were with Daphne and Elizah; they did an in... See more

Rated 5 out of 5 stars

Excellent quality products as well as customer service. When my package was damaged during the shipping process, one of my items fell out and was lost. I contacted HellaHeels customer service and Daph... See more

Rated 5 out of 5 stars

When such a high quality product meets personal service it completely changes how I feel as a customer. I was traveling and very confused about something I was trying to order, and they were fast, kin... See more


Company details

  1. Shoe Store

Written by the company

Leaders for iconic pole dancing shoes, thigh high heels & stilettos. Designed by Dancers for Dancers.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

161 reviews

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No recent history of asking for reviews

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4.3

All reviews

(161)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

These shoes are beautiful

These shoes are beautiful! First time ordering from this company and first pair of pole heels ever! Going to focus on breaking them in these next few days. So excited to wear them!

April 29, 2025
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Rated 5 out of 5 stars

I have 6 pairs of boots from this…

I have 6 pairs of boots from this company any i love them all definitely a game changer for me as a dancer. When I had a minor issue they gladfully gave me a credit and I was satisfied with customer service.

December 14, 2024
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Rated 5 out of 5 stars

Gorgeous, and comfortable for wide feet!

I was recommended Hella Heels by my peers and dance instructors as someone who was curious about getting my first set of 8" dance heels. I usually wear a 6.5 or 7 in US sizes for shoes, and typically go for a 7 with heels because I have a wide toe box. And even so, sometimes regular "nice heels" will just be too narrow for me or just be a little uncomfortable. I put the size US7 clear 8" heeled sandles that I wanted on my wishlist, and when they finally restocked, I immediately ordered them! They're gorgeous! And very hardy, I fell out of one when I didn't tighten the ankle strap enough since it was my first time dancing in them, and they remained unfazed. I did have to break them in just a little by wearing thick socks in them for a bit, but now they fit perfectly like a dream. There's no pinching or choking discomfort I'd get in other heeled shoes! Sometimes I wear them around my apartment if I'm feeling a little low (not just physically!). Would definitely recommend! The white inside gets a little discolored but that's just natural wear by my feet, so no worries!

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Boots to die for!

I've bought a couple things from Hella. I absolutely LOVE their heels! They're so comfy and durable. I bought the black suede peep-toe ombre boots and the clear heel protectors to match and they're still going strong, months after continuous use! Highly recommend!

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

Hella-yeah

Love the styles and shoes at hella heels. Easy to shop and find what I’m looking for.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Love my Gliterattis

I messed up and bought a size too small in a color that wasn't for me and Hella gave me a gift card worth more than the original shoes. Honestly, though, I live for their og gliteratti materials because they're so sticky while also beings sleek. I also have super skinny feet and Hella overall fits better in the toebox than Pleaser. Generally, I feel their build is the quality I prefer-- it's sturdy and cute. Not a fear for these shoes lasting!

November 29, 2024
Unprompted review
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Rated 5 out of 5 stars

Walking Tall

I have patiently waited for these amazing boots and its was so worth it. For my first 9 inch heels, they're still comfy and very easy to walk in.

I feel powerful when I clack the platforms together and very tall when I walk in them.

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

5 stars!

bought their Glitterati thigh high heels and the knee padding makes floor work easier on my knees. Very comfortable too!

January 30, 2025
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Rated 5 out of 5 stars

ICONIC SHOES

ICONIC SHOES

Have worn my shoes about 6 times now to dance. INCREDIBLE. I have very wide feet and got the size 8 as recommended. Just amazing. The clack noises they make, iconic, the comfort of the shoe itself, iconic.

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Hellas are my favorite boots!!!!

Hellas are my favorite boots! I love the built in knee pads, the sparkles! (Ooh- glitterati!). And- my favorite non boot feature is the helpful table of how sticky your shoes are going to be! No surprises!!

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

I loooove the shoes

I loooove the shoes. All of them. But I only bought 1 pair. A beautiful pair! Trying to be reasonable... But I keep eyeing the others... best shoes! And the delivery was flawless.

April 30, 2024
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Rated 5 out of 5 stars

Really thoughtfully designed shoes that…

Really thoughtfully designed shoes that don’t require any sacrifice between aesthetics and functionality! As someone with weirdly shaped feet, my life has been forever changed by Hella Heels’s sandal designs - I thought that having my toes hang over the edge was just part of dancing, and it’s such a game changer to feel safe and secure all the time.

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

I love ALL about Hella

I love ALL about Hella. The style, the comfort, the sturdiness… and the fact each pair of heels is a masterpiece!! Customer service is impeccable too. Love you, guys! Waiting for your next drop. Happy birthday!! 🖤

March 29, 2025
Unprompted review
Rated 5 out of 5 stars

They're the BOMB !!

Awesome boots, received them really quickly, they are a great fit, true to size and extremely well made. Have had others in the past but would never go back, Hella Heels are the BOMB !! Hellas are definitely the go to boot or shoe at my pole studio.

December 2, 2024
Unprompted review

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