Hi Bonsai Support Team, I just wanted to say thank you for giving me access to my account and for being so patient while I transferred my remaining $24. Your team responded quickly and consiste... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been using Bonsai for years and won't go anywhere else for my client management. The interface is so easy to use and makes keeping track of my contracts, invoices, and task lists a breeze. But th... See more
I have been using Bonsai for more than a year now, and it has been a great tool for my freelance business here in India. It provides me with multi-currency invoices, contracts, time tracking, and... See more
Claire was quick to support me with my problem. She was detailed with her help and made sure I was served before closing my ticket when I didn't respond. 10/10 customer service, even though our conver... See more
Company details
Written by the company
One platform to streamline your entire business. Consolidate your projects, clients and team into one integrated, easy-to-use platform. Trusted by thousands of agencies and consultancies.
Contact info
PO Box 191651, 94119, San Francisco, United States
- support@hellobonsai.com
- hellobonsai.com
4.2
Great
624 reviews
Replied to 9% of negative reviews
Typically replies within 24 hours
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so easy to use and very useful
September 10, 2023
Unprompted review
Reply from Bonsai
We're happy you were able to finish your task and thank you for your feedback.
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I love this company is honest
I love that this company is honest. The template I was looking for was actually free. I need a guide, and I got just that. Thank you!
September 8, 2023
Unprompted review
Reply from Bonsai
We aim to please. Thanks for the feedback.
Money held hostage. Buyer Beware!!!
Front end seemed great, was so pleased to set everything up and get rolling. Then the wheels started to come off.
My first transfer of funds from my client was held by Bonsai for 7 biz days. (ok I guess...it's in their policy) Then my next TWO client transfers were held up for an additional 7 BUSINESS DAYS before being deposited to me. (I do not as of writing this have access to the $$.) I have set everything up correctly in my account, set up biz banking, been verified, etc. This is fraud and equivalent to what the large banks have done. Floating $$ and collecting interest. I tried to bring this up with customer service twice and was given a generic, unhelpful response. Each response took almost a full day. In addition, my banking card never arrived and I was never able to set up my external account with micro deposits. I finally connected it today via a diff method. All in all I've had a TERRIBLE experience and my funds are still held hostage by Bonsai. Just awful. Buyer beware.
September 7, 2023
Unprompted review
Reply from Bonsai
Hi Cristina,
Thank you for taking the time to share your experience. We're sorry to hear that we didn't meet your expectations with the payout speed.
It does take a bit longer for the first few payments to process, which we never want to come as a surprise - we provide messaging within Bonsai and in our help center to explain payment schedules and processing time.
Our Support team strives to respond within a day, and we’ll be working to improve how we explain certain payment details to our customers based off your feedback.
We can also help reorder the card on your behalf - just reach back out to support@hellobonsai.com so that we can assist further.
They steal your money from your clients…
They steal your money from your clients when they pay you. My money has been sitting hostage for 10 days for no good reason. I have a debit card and everything connected. All they have is an email customer service so you’re are the mercy of whenever they feel like getting back to you. My payout is 2 days later so no reason this should be sitting in limbo. I want my money.
UPDATE: You responded that my payment processed, sure it did. 2 weeks after the client paid me. That is UNACCEPTABLE. Period.
We all have bills to pay and my rent was 2 weeks late because you held my payment from me for over two weeks. AND you took $17 from the amount I was given for fees.
September 3, 2023
Unprompted review
Reply from Bonsai
Hi there,
Thank you for sharing your feedback. We understand that having to wait to be paid can be stressful, and we'll be working to set better expectations around processing times.
While we cannot circumvent processing speeds, we definitely do not want the wait to come as a surprise to our customers. Our payout schedules are currently outlined in multiple locations and resources. After looking over your interactions, we can confirm that your payout was processed within the normal timeframe for first-time payments, and our Support team communicated the date of when your funds will be received.
Your payment successfully processed and was made available to you. Please reach out to support@hellobonsai.com should you have any other questions.
Terrible Customer Support
I switched from Dubsado to Bonsai, but after contacting Bonsai support about an issue soon after signing up, it was clear that their customer support was very unreliable. It took them a day to respond to my issue and when they finally did respond they asked for more information. I provided it within 10 minutes of the request. Six hours later still no reply from support. If I treated my customer's support issues like this, I would be out of business. You need to step up your game as there are lots of alternatives available. You don't deserve my business.
September 5, 2023
Unprompted review
Reply from Bonsai
Hi there - we appreciate you sharing your experience. Our Support team aims to respond to our customers as quickly as possible, and typically provides a reply within a day.
We can see that our team was in contact and working to resolve the issue you were experiencing. However, we were unable to continue as you cancelled your subscription within 24 hours of reaching out to us. While we want to resolve every inquiry as quickly as possible, it may requires us to gather more information to fully understand what our customers are experiencing.
We're always working to improve our overall experience as well as response time, and we hope you'll give us another try in the future.
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Great program
Great program! Having proposals, time tracking, tasks, projects, and invoicing all together saves time switching between tasks and helps keep me organized as a freelance landscape designer. The customer service is prompt and excellent.
September 4, 2023
Unprompted review
I am so impressed with this company
I am so impressed with this company! Direct, honest, and straight to the point and that's quite refreshing these days! I'm so tired of being mislead on the internet. Something states "free" on the website or search browser ends up backing you into a corner demanding your credit card info.
September 4, 2023
Unprompted review
Reply from Bonsai
Thank you for your candid feedback and vote of confidence. We're happy you were able to accomplish your tasks.
Reply from Bonsai
We're happy to help.
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Reply from Bonsai
We're sorry to hear that you lost your rent recertification. As with all processes that require a third party to decide on the outcome, there are many factors that come into play.
For rent recertification specifically, the factors are out of our control and the only thing our template (which we don't have a rent recertification template) is designed to do is present the information in the proper manner. In the end, the outcome is not up to us.
Easy-to-use interface + Great Customer Service!
A mistake I made when signing up for Bonsai cash was painlessly resolved by Olivia from Bonsai. Great customer service and an easy-to-use interface gives me confidence I made the right choice choosing Bonsai for my client management platform!
August 31, 2023
Unprompted review
Reply from Bonsai
That's the goal. Thanks for the feedback.
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Poor customer service
We have been using Bonsai for the past 5 months and have encountered several bugs. Unfortunately, their customer service is unreliable. You write to them and if you're lucky, they get back to you the next day, which doesn't work when you need to be sending contracts and invoices to your clients ASAP. I just had another incident yesterday and got a reply with a question today. I replied immediately and they still haven't seen it so who knows when it will be resolved. I've started to transition to HoneyBook which is far better and has great customer service so far!
August 24, 2023
Unprompted review
Reply from Bonsai
Hi Kristina,
Thank you for sharing your experience with us and we’re sorry to hear about the delay in responses you’ve encountered.
Our Support team is committed to responding to our customers within 1 business day, and we may occasionally ask additional questions in order to fully understand the issue at hand. I can see that your most recent outreach was related to a bug, and our team was able to resolve it within 2 days of you contacting us.
We’re always working to improve our overall experience by building and improving features that are important to our customers, and will take actionable steps to improve our internal processes based on the feedback you’ve shared with us.
Don’t hesitate to get in touch with us directly via email support@hellobonsai.com if you have any questions or suggestions.
Cancelled my account with no reason…
Cancelled my account with no reason after providing all documents for payout. Dont trust them to leave you hanging at any moment.
August 21, 2023
Reply from Bonsai
Hi there,
Thank you for sharing your feedback. While we're not able to support every type of business, our team proactively communicates any account related updates directly via email. We weren't able to locate an account for you in our system, and suggest getting in touch with us directly by emailing support@hellobonsai.com so that our team can assist further.
Simple and COMPLETE
I searched SO MANY CRMs. I just wanted something simple but complete. Bonsai was the ONLY CRM I found that had just the tools I needed. The form templates were a happy surprise. So glad I found Bonsai!
August 21, 2023
Unprompted review
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The platform is great but customer service is...
The platform is great. The customer service is horrible.
They return inquiries within 24 hours but all of mine have been 2 to 3 days.
I asked a simple question regarding payouts and was told they are unable to service a business like mine (merch consulting) and I would need to find another platform.
When I followed up to ask a normal question as to why they were unable to service a company like mine, they wrote -
"Thanks for following up. Due to the proprietary nature of our review, I am not able to share the exact factors that led to the decision."
Happy to share the entire email chain to whomever is thinking about using this platform. It's good until you need customer service.
August 18, 2023
Unprompted review
Reply from Bonsai
Hi Adam,
Thank you for taking the time to provide a review. While we would love for every business to utilize Bonsai, I’m afraid that there are some business industries we aren't able to support at this time.
We hope to add support for your industry in the future, but in the meantime, we wish you all the success with your business.
The fact that the POA/POA revocation…
The fact that the POA/POA revocation was readily accessible as a blank template was better than the other websites which offered a free limited subsription and then hoped that one would lapse into monthly payments.
August 17, 2023
Unprompted review
Reply from Bonsai
We're glad you found what you needed and thank you for your candid feedback.
Template was easy to download and…
Template was easy to download and complete. Did not need to put any personal information online to access the template.
August 17, 2023
Unprompted review
Reply from Bonsai
Glad we could help. When we say free, we mean it. Thanks for your feedback.
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