The service from the representative was courteous, clear and timely. Unfortunately, they were not able to really resolve my issue. Apparently they are able to provide subscription orders purely on a m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great products, good sales. Understand the need for the 'Intake' forms to buy Meds but that is an inconvenience for current prescription holders.
Company replied
Fabulous product, would rate it 5 stars! But poor communication on the shipping delay drops one star.
Company replied
Products are great. i have loved using them. Customer service response is also great. all interactions extremely positive. Damaged product replacement policy is not so great. I lose respect very quick... See more
Company replied
Company details
- #105 of 142 best companies in Health and Beauty Shop
Written by the company
We’re on a mission to help the world have more fun sex (yes, really). Every product is designed to help individuals and couples try something new, fun, different. Each formulation, toy or specialty product is tailored to helping you try a specific type of new sexual experience.
Free Shipping on orders $35+
Discrete Shipping & Billing
100% Satisfaction Guaranteed or Your Money Back
Contact info
Calabasas, United States
- hello@hellocake.com
- hellocake.com
3.8
Great
941 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Me and my girlfriend really like the…
Me and my girlfriend really like the products we get for you
October 16, 2025
Reply from Hello Cake
We're so glad to hear you're enjoying everything!
Good Products
October 15, 2025
Reply from Hello Cake
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
The libido pills don’t work and leave a…
The libido pills don’t work and leave a bad taste in your mouth. There were only four pills in the package that said to take every day! That package was very expensive and not worth the money whatsoever. Very disappointed.
October 15, 2025
Reply from Hello Cake
We're so sorry to hear! Please be on the lookout for an email from our team.
I loved them
I loved them! I had lost my sex drive for over a year, and I felt like I had dried up. However, this helped restore that drive, and once it came back, everything else improved as well. I now have this on auto-ship..
September 30, 2025
Reply from Hello Cake
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
Considering the cost of the two items I…
Considering the cost of the two items I had previously purchased and the fact that they both malfunctioned so soon, I'm not a fan.
September 23, 2025
Reply from Hello Cake
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
Reply from Hello Cake
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
The container of the lotion that i…
The container of the lotion that i purchased does not dispense very freely. Frustrating when whether you're alone or with a partner trying to enjoy some pleasure time.
August 22, 2025
Reply from Hello Cake
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
Reply from Hello Cake
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
Reply from Hello Cake
Thank you so much for your review! We're pleased to hear you were satisfied with our service!
The pills did nothing took them every…
The pills did nothing took them every day a nothing ever happened.
July 24, 2025
Reply from Hello Cake
We are sorry you did not have the best results! Please be on the look out for an email from our team!
Reply from Hello Cake
This make us so happy! Thank you so much for your review!
product was good
product was good, however the directions are typed too small to be readable
July 21, 2025
Reply from Hello Cake
Thank you for your feedback! We are glad you are enjoying your item!
Just ok dildo and not enough lube at…
Just ok dildo and not enough lube at all ran out so fast
July 28, 2025
Reply from Hello Cake
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
My spouse and I are highly satisfied…
My spouse and I are highly satisfied with the company and its exceptional product.
August 6, 2025
Unprompted review
Reply from Hello Cake
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
My favorite
My package was shipped promptly with all the items requested. I have used the item for several years and was concerned it might not last for a while longer. It’s my favorite vibrater!!
July 28, 2025
Reply from Hello Cake
We are happy to be your favorite! Thank you for your review!
I unfortunately had my package stollen
I unfortunately had my package stolen and had no money to afford a new product...It would be greatly appreciated if a new one could be issued to my new address 65 East Cole Blvd Middletown Delaware 19709
June 27, 2025
Reply from Hello Cake
We're sorry to hear your package was stolen. We will reach out to you about sending you a new charger.
I've purchased three products and every…
I've purchased three products and every single time they quit working or just really suck and this nothing was done no replacement or anything so I believe I will bringy business else were I get reliable products that lasts
June 25, 2025
Reply from Hello Cake
We're so sorry to hear about your experience. We'll have someone from our team reach out to you to try and make things right.
my toy had a malfunction
my toy had a malfunction, and so I emailed your team and they responded very quickly. and also took the time to ship me out a new one. very satisfied with the customer service & the product! thank you!
July 23, 2025
Reply from Hello Cake
This make us so happy! We're so glad to hear you're enjoying everything!
The product is not bringing me any joy
The product is not bringing me any joy, and it is not working as advertised.
July 18, 2025
Reply from Hello Cake
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
Worthless Purchase
One of the items purchased (Little Sucker) did not perform/provide any enjoyment/value or stimulus for my partner. I don't think you can return a used bedroom toy but it was most dissapointing and was not even physically noticeable by her. I would not buy this again or recommend that anyone else do so either!
July 18, 2025
Reply from Hello Cake
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.