HelloFresh Deutschland Reviews 55,814

TrustScore 4 out of 5

3.8

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Rated 3 out of 5 stars

Some of the recipes have obviously been edited and then ingredients will pop up right in the middle that were not in the ingredient list nor will they end up on the dish as if there once had been a st... See more

Company replied

Rated 4 out of 5 stars

We are good satisfied with the recipes. Sometimes components are mentioned concerning chopping vegetables and later I am missing when using the chopped parts. But the taste of the result is predomina... See more

Company replied

Rated 5 out of 5 stars

It really takes your mind of the meals, specially when going to the grocery store. It has also great ingredients which are fresh, so that is one processed meal fewer. It has also a great selection of... See more

Company replied

Rated 3 out of 5 stars

Before there was an issue with things missing or being expired/bad. After putting this in my review it seems someone took notice as things improved. The issue now is certain ingredients not being... See more

Company replied

Company details

  1. Online Food Ordering Service
  2. Food Products Supplier

Written by the company

HelloFresh ist die Mahlzeiten-Lösung für einen entspannten Alltag: Du wählst wöchentlich online neue Rezepte aus & wir liefern Dir frische Zutaten und die passenden Rezeptkarten direkt an Deine Haustür. Jede Woche stehen über 30 neue Gerichte in den Vorlieben Fleisch & Gemüse, Vegetarisch, Familienfreundlich und Balance zur Auswahl. Zusätzlich kannst Du jederzeit weiter personalisieren und auch problemlos pausieren oder kündigen. Die Zutaten werden in recycelbaren Verpackungen und grammgenau geliefert, sodass zuhause weniger Lebensmittelverschwendung entsteht.


Contact info

3.8

Great

TrustScore 4 out of 5

56K reviews

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Rated 4 out of 5 stars

Bursting vegetables

I love HelloFresh so far. The meals are tasty, fresh, good quality, the portions big enough and it's fast – awesome! I have to deduct a star because in my last box, a tomato and a pepper were bursting on the side due to too much pressure on the bag – I think that's a shame.

October 2, 2025
Unprompted review
Rated 3 out of 5 stars

Recently

Recently, there have been missing items, it feels as though the team simply throw things into the box -it's a shame.

October 2, 2025
Unprompted review
HelloFresh Deutschland logo

Reply from HelloFresh Deutschland

Hello Jonathan,

we’re sorry to hear that items have been missing from your recent boxes. We understand how disappointing it is when it feels like the packing isn’t done with enough care. That’s not the experience we want you to have.

Please reach out to our customer service with the details of your order so we can look into it and make things right. We’ll also pass along your feedback to help improve quality control.

Your HelloFresh Team

Rated 5 out of 5 stars

Great recipes, not overpriced

Hellofresh offers a wide variety of great recipes for a balanced diet. It saves me a lot of time that I would otherwise have to spend on planning and shopping. Very convenient. The only criticism I have: in my opinion, potatoes are too often the side dish of a meal. I’m getting tired of seeing potatoes all the time.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

I've been cooking with HelloFresh for…

I've been cooking with HelloFresh for quite a while now and I'm still thrilled. The little gifts you get the longer you stay with them are also nice. I was on my own for four weeks and kept HelloFresh going, but I have to say that the portions are too much for one person. (I ordered food for three days.) It was difficult to cook everything before the next delivery arrived.

September 24, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM!

SCAM!! They have advertised on Instagram a promotion with 2.75 EUR / portion. They charged me 10 EUR / portion. I have raised my issue, but only got a partial refund which is still a lot more expensive. They ask me to show the original promotion 2 weeks later, which is obviously impossible to retrace. Careful with them, it's a scam!

September 12, 2025
Unprompted review
HelloFresh Deutschland logo

Reply from HelloFresh Deutschland

Hello Simon,

thank you for sharing your experience. We understand how frustrating it is when advertised promotions don’t match the final charge. It’s unfortunate that the partial refund didn’t fully resolve the issue. Your feedback is important and we’ll make sure it’s taken seriously to improve clarity in promotions.

Your HelloFresh Team

Rated 2 out of 5 stars

The nacho bag was not properly sealed…

The nacho bag was not properly sealed and part of the nachos were out of the package. They were no longer edible, softened by the humidity, and we thrown them away. Furthermore, as a global reason of in satisfaction, there are some problems with the quantities. How come that for two people you give 75 g of nachos only? The avocado paste nominally was 100 g but the content was 86.6 only. Also in other dishes we found that a little bit more of some ingredients was necessary. Last but not least, the dry seasoning spices in the small sachets are often damp and it is hard to get them out. Small details, but annoying.

September 10, 2025
Unprompted review
HelloFresh Deutschland logo

Reply from HelloFresh Deutschland

Lieber Angelo,

vielen Dank für Deine ehrliche Rückmeldung. Es tut uns sehr leid zu hören, dass Deine Erfahrung mit unserer Box nicht Deinen Erwartungen entsprochen hat. Wir wissen, wie wichtig es ist, dass alle Zutaten frisch, vollständig und sorgfältig verpackt bei Dir ankommen – und genau das sollte auch unser Standard sein.

Dass die Nacho-Tüte nicht richtig verschlossen war und die Chips dadurch ungenießbar wurden, ist absolut nicht in Ordnung. Auch die fehlerhafte Mengenangabe bei der Avocadopaste sowie die feuchten Gewürzbeutel sind Punkte, die wir sehr ernst nehmen. Solche Details machen den Unterschied – und wir möchten, dass Du Dich auf die Qualität und Sorgfalt unserer Produkte verlassen kannst.

Was die Portionsgrößen betrifft: Wir orientieren uns an Durchschnittswerten und Rezeptvorgaben, aber natürlich kann der individuelle Bedarf variieren. Wenn Du das Gefühl hast, dass die Mengen regelmäßig nicht ausreichen, ist das ein wertvoller Hinweis für uns, den wir gerne weitergeben.

Damit wir Dein Anliegen gezielt prüfen und eine passende Lösung finden können, möchten wir Dich bitten, Dich direkt an unseren Kundenservice zu wenden. So können wir gemeinsam sicherstellen, dass Du die Qualität erhältst, die Du verdienst – und vielleicht auch eine kleine Wiedergutmachung anbieten.

Vielen Dank nochmals für Dein Feedback, Angelo. Nur durch Rückmeldungen wie Deine können wir besser werden.

Dein HelloFresh Team

Rated 5 out of 5 stars

Good and Fresh

Content of the Boxes is really fresh, easy to cook and mostly delicious! Never had any issues so far :)

September 11, 2025
Unprompted review
Rated 3 out of 5 stars

Nice Service

Nice Service. Some recipes verry tasty. But some not. I also miss the possibility to filter for recipes without allergenes like gluten or histamin.

August 19, 2025
Unprompted review
HelloFresh Deutschland logo

Reply from HelloFresh Deutschland

Hello Linda,

Vielen Dank für Dein Feedback. Schön zu hören, dass Dir einige Rezepte geschmeckt haben. Wir nehmen auch Deine Anregung zu besseren Allergen-Filtern auf, um die Auswahl noch einfacher zu machen.

Dein HelloFresh Team

Rated 5 out of 5 stars

great quality and good portions

I've been ordering from HelloFresh for many months in total now and I'm pleasantly surprised by the freshness (name deserved) and good amount of food for two people. Ordering is pretty simple, pausing for a few weeks or canceling entirely is not difficult as well. Orders arrive with little to no errors and it makes planning for a week way easier. Yes, it's quite costly but it pays for a bit less stress in your week and the food's good.

I'd just like the website to load a bit quicker, it does not feel optimised very well and I can tell you for sure the problem's not on my end.

September 7, 2025
Unprompted review
Rated 4 out of 5 stars

Visual Explanations, more pictures

I wish the explanations being more visual. And sometimes it could be better explained.
I like the variety of receipts. But there was one week when I didn't choose in advance and I didn't like the receipt that came, it was too ordinary. I don't like to go to the supermarket and hate waste. so I like the comfort to receive food at home and the right portions.

May 23, 2025
Rated 5 out of 5 stars

I am really impressed and very…

I am really impressed and very satisfied with HelloFresh. We order three meals per week and always look forward to trying something new. What I love most is that I get to discover new recipes and spices – many of which I probably wouldn’t have cooked on my own before.

The ingredients are always fresh and nicely packaged, the portion sizes are generous and filling, and we hardly ever have any waste. For us, HelloFresh is a great way to enjoy a variety of meals while also picking up new cooking tips and ideas.

Overall, I’m very happy and can truly recommend HelloFresh. 🌟🌟🌟🌟🌟

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

Healthy and varied nutrition

I'm absolutely satisfied with all HelloFresh deliveries. It's healthy and very diverse food that I get every week.
The service is reliable as it puts my food package in front of my house door in my absence. (I had a different experience in this respect, too.)
I always look forward every week to preparing new food.

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

Everything’s Perfect

I have ordered many times and so far everything has been completely well. The delivery is always as promised and always complete. The recipes are very varied and delicious. The instructions are understandable and easy to follow.

September 1, 2025
Unprompted review
Rated 4 out of 5 stars

HelloFresh makes me a better cook!

I love how I actually get better at cooking. HelloFresh helps me out of my comfort zone and rewards me with delicious, balanced meals. The rewards program is quite the byzanthine maze that always gives me the feeling I'm missing out and/or doing something wrong, but the normal boxes are great :)

August 30, 2025
Unprompted review
Rated 4 out of 5 stars

Expensive but cheaper and healtier than food delivery

Have good options overall. Most Asian recipes aren't really authentic. There is always a twist which changes flavors completely. I wished they were more simple and authentic. When u accidentally forgot to change the address when u needed to, it is not possible to change even the date of delivery up to few days prior to planned delivery date. I know it is logistical and the food partners cannot change it, but it really sucks. U cannot even cancel it.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Good variety of recipes each week

Good variety of recipes each week. I'm saving quite a lot of time considering that I don't need to go grocery shopping as often anymore.
All products are of great quality and delivery has been flawless since the beginning.

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Everything fine cool UX

Everything fine cool UX, nice fresh products, decent nudging
- BUT wondering if offers for single households might be available in cities like frankfurt am main soon. 2x2 dishes per week are unrealistic unless you want to die by esting too much, love, andy . content dude at vml

August 27, 2025
Unprompted review

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