Hellofresh Ireland Reviews 3,163

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,136 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often highlighting the high quality and freshness of the ingredients. People appreciate the user experience, finding the recipes easy to follow and the variety of meals excellent, which helps reduce food waste and makes cooking enjoyable and less stressful. However, some people were dissatisfied with the delivery service, mentioning issues like late arrivals, missing items, or incorrect addresses. Some reviewers also noted concerns with the quality of certain ingredients, such as chewy chicken or vegetables that spoiled quickly, and occasionally found portion sizes to be small.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers praise the high quality and freshness of... See more

Quality

People report positive experiences with quality. Many customers praise the high quality and freshness of the... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the reliable... See more

User experience

Users describe positive interactions with the user experience, often highlighting convenience and ease. Many... See more

Order

Consumers find order to be ambiguous, with some reporting issues like missing food, unexpected orders, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great for cutting down on the 'What's for dinner?!' conversation!! Easy to follow recipes. Good choice of calorie controlled meals with all macros in app so handy for healthy meals. Only downside is t... See more

Company replied

Rated 4 out of 5 stars

I love Hello Fresh I find the flavours and variety great and it really keeps me on track cooking nice meals each day. It would have been a 5 star review but I feel like the portion sizes are sometimes... See more

Company replied

Rated 4 out of 5 stars

This is a great concept, the food is high quality, fresh and delivered exactly as advised. Only issue I had was I only had to look at the website and I received a delivery. No “check order” or “pay”.... See more

Company replied

Rated 3 out of 5 stars

Step by step instructions where generally good but could be clearer in certain recipes. Some steps probably could be changed around as products that cook fast go cold while continuing on with other s... See more

Company replied


Company details

Written by the company

You'll choose your favourites from our weekly menu of exciting recipes and decide how many meals you'd like for however many people. Then, we'll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We've got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie preferences to those who just want quick and easy recipes to save even more time in the evenings! Most importantly, you're in control of your box, so you can skip a week or two whenever you like in your account area. #HelloFreshIE #hellofreshireland


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 4 out of 5 stars

Interesting service with good menu…

Interesting service with good menu choices.

June 14, 2025
Hellofresh Ireland logo

Reply from Hellofresh Ireland

Hi Ala

Thanks so much for giving us a try, we’re so glad that you enjoyed the wide variety and delicious flavours.

If there’s anything we can do to turn that 4 into a 5, we’d love to hear it! Please don’t hesitate to let us know, we’re always looking to improve. 😊

Here’s to more tasty, hassle-free meals ahead! 🥗✨

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊
– Rusty💚
The Hellofresh Team

Rated 3 out of 5 stars

My first few boxes were great…

My first few boxes were great but recently I've had ingredients missing, veg that was off and definitely not enough sweet potato cubes for two people. I've had a missing dessert which was disappointing.

April 2, 2026
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Reply from Hellofresh Ireland

Hi Louise

Thank you so much for giving us a try, we're really glad to hear you enjoyed your meals! We're sorry to hear, though, that some aspects didn’t meet your expectations, and we sincerely apologise for that.

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

All the best,
– Rusty💚
The Hellofresh Team

Rated 5 out of 5 stars

Great for teenagers

Very useful for helping my teenager learn to cook and try new foods

March 29, 2026
Hellofresh Ireland logo

Reply from Hellofresh Ireland

Hi Amanda,

Thank you so much for the five stars!

We are delighted to hear that our boxes are working for your household!

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊

- Ann💚
The Hellofresh Team

Rated 5 out of 5 stars

Loved learning about cooking at home

Have loved learning about cooking in my own home. Id genuinely be happy if i was served some of the meals in a restaurant.

December 18, 2025
Hellofresh Ireland logo

Reply from Hellofresh Ireland

Hi David,

Thank you so much for the five stars!

We are delighted to hear that our boxes are working for your household!

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊

-Ann💚
The Hellofresh Team

Rated 2 out of 5 stars

Fiod not fresh. Meat has very poor expiry dates

Food is constantly sent with very close expiry dates. I often have to batch cook meals in order to use the chicken or turkey within the use by date. Also veg goes off pretty quick so I suspect it’s not overly fresh either.
Could do with providing things like low fat crème fraiche and for the Thai or Eastern foods, the sauces like sweet Asian sauce or ketjap manis is full of sugar. I’m getting bored of the meals now. The taste enhancers used to flavour a dish are not high quality. After my next order, I will most likely cancel completely.

April 2, 2026
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Reply from Hellofresh Ireland

Hi Louise,

We sincerely appreciate your detailed feedback regarding our ingredient shelf-life and nutritional options. We're sorry to hear that the expiry dates and vegetable freshness haven't met your expectations, and that the flavor profiles are no longer hitting the mark for you. We take these comments seriously as they help us refine our recipes and quality checks.

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊

-Ann

Rated 5 out of 5 stars
Hellofresh Ireland logo

Reply from Hellofresh Ireland

Hi Siobhan

Thank you so much for the five stars!

We are delighted to hear that our boxes are working for your household!

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊

-Ann 💚
The Hellofresh Team

Rated 4 out of 5 stars

I’ve been cooking with HelloFresh for…

I’ve been cooking with HelloFresh for months now. Love how convenient it is and it reduces food waste - not a fan of the individually-wrapped ingredients in plastics.

August 19, 2025
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Reply from Hellofresh Ireland

Hi Giulia,

It’s wonderful to hear that you’ve been enjoying the convenience of HelloFresh for the past few months and that we’re helping you reduce food waste! We also truly appreciate your honest feedback regarding our plastic packaging. We are actively working on more sustainable packaging solutions to balance food safety with environmental responsibility.

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊

-Ann

Rated 5 out of 5 stars

So worth it

As someone who can cook but just hates it this has been a game changer! Meal planning and waste had been big problems for me. Not knowing any recipes off the dome, not being able to intuitively combine ingredients, buying something too big for just one person and having it go bad within days. Made me just eat pasta and ready made sauce and call it a day.

But now, I’ve got choices of recipes with only the amounts I need so nothing goes to waste. The portion sizes are perfect (plus I get a 2 for 1 since I’m the only one eating them😝). Got step by step instructions on what I’m making and it’s usually relatively simple. And the foods just really good honestly. Even the prices are amazing considering today’s economy. I’m definitely saving more with this subscription I think.

Also get so many free desserts which is a win to me.

January 27, 2026
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Reply from Hellofresh Ireland

Hi Jess

Thank you so much for the five stars!

We are delighted to hear that our boxes are working for your household!

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊

- Rusty💚
The Hellofresh Team

Rated 4 out of 5 stars

Finished our first box and awaiting for…

Finished our first box and awaiting for our next, meals are tasty and easy steps to Follow, the app is very confusing to navigate but I'll keep working on it to understand it better

April 1, 2026
Unprompted review
Hellofresh Ireland logo

Reply from Hellofresh Ireland

Hi Megan

Thanks so much for giving us a try. We do apologise for the experience you have had.

We would love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

All the best,
– Rusty💚
The Hellofresh Team

Rated 3 out of 5 stars

Missing items and unable to make meals…

Missing items and unable to make meals selected. Although they refunded straight away after reporting.

March 26, 2026
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Reply from Hellofresh Ireland

Hi Sarah

Thank you so much for giving us a try, we're really glad to hear you enjoyed your meals! We're sorry to hear, though, that some aspects didn’t meet your expectations, and we sincerely apologise for that.

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

All the best,
– Rusty💚
The Hellofresh Team

Rated 5 out of 5 stars
Hellofresh Ireland logo

Reply from Hellofresh Ireland

Hi Patricia

Thank you so much for the five stars!

We are delighted to hear that our boxes are working for your household!

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊

- Rusty💚
The Hellofresh Team

Rated 1 out of 5 stars

Money deducted from my account without autjorisation

The site is very very confusing. I ordered what I thought was a one time delivery and now Hellofresh is deducting money from my account and sending me food I don’t want

March 20, 2026
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Reply from Hellofresh Ireland

Hi Deirdre

Thank you so much for bringing this to our attention!

It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

All the best,
– Rusty💚
The Hellofresh Team

Rated 5 out of 5 stars

i loved the dinners they were so tasty…

i loved the dinners they were so tasty and would recommend them to everyone im looking forward to getting my box next week

March 28, 2026
Hellofresh Ireland logo

Reply from Hellofresh Ireland

Hi Janice

Thank you so much for the five stars!

We are delighted to hear that our boxes are working for your household!

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊

- Rusty💚
The Hellofresh Team

Rated 5 out of 5 stars

Great tasting food

Great tasting food, great macros, you will probably learn a few cooking tricks as well

March 19, 2026
Hellofresh Ireland logo

Reply from Hellofresh Ireland

Hi Adam,

Thank you so much for the five stars!

We are delighted to hear that our boxes are working for your household!

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊

-Ann💚
The Hellofresh Team

Rated 3 out of 5 stars

I am thinking about cancelling my…

I am thinking about cancelling my account because there is always something missing, last week the prawns were missing the main ingredient, every week at least one ingredient has been missed and the carrot and pepper that I received for one menu I wouldn't give it to the pony it was so poor

December 5, 2025
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Reply from Hellofresh Ireland

Hi Sandra,

Thank you so much for bringing this to our attention!

It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

All the best,
– Ann 💚
The Hellofresh Team

Rated 3 out of 5 stars

Its very convenient not having to worry…

Its very convenient not having to worry about meals when working full time, choices are good but I'd like more variety, seems repetitive most weeks, the app is hard to use and can be confusing what price your being charged

March 26, 2026
Hellofresh Ireland logo

Reply from Hellofresh Ireland

Hi Fiona,

Thank you for taking the time to leave us a review, we really appreciate your feedback!

We’re glad to hear you had a positive experience overall, and your comments truly help us understand what’s working well and where we can improve. We’re always striving to turn a good experience into a great one, and your insights are invaluable in helping us get there.

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Thanks again for your support, we hope to serve you again soon!

Warm regards,
Ann
The Hellofresh Team

Rated 5 out of 5 stars

Great valve for money

Great valve for money, so easy to prepare and cook, no waste, and the choices and any meals taste amazing.
Highly recommend to anyone, 10 out of 10.

March 26, 2026
Hellofresh Ireland logo

Reply from Hellofresh Ireland

Hi Gordon,

Thank you so much for the five stars!

We are delighted to hear that our boxes are working for your household!

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊

- Ann💚
The Hellofresh Team

Rated 5 out of 5 stars

Don’t need to worry what to cook for…

Don’t need to worry what to cook for dinner have all ingredients ready and easy to cook

March 22, 2026
Hellofresh Ireland logo

Reply from Hellofresh Ireland

Hi Eliza,

Thank you so much for the five stars!

We are delighted to hear that our boxes are working for your household!

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊

- Ann💚
The Hellofresh Team

Rated 5 out of 5 stars

Love it, love it, LOVE IT💛

I love the layout of the app. It is easy to navigate and I get hungry as soon as the photos of the food appears. It caters for all my needs and the customer care is impressive. Love it, love it, LOVE IT 💛

March 26, 2026
Hellofresh Ireland logo

Reply from Hellofresh Ireland

Hi Annie,

Thank you so much for the five stars!

We are delighted to hear that our boxes are working for your household!

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊

- Ann💚
The Hellofresh Team

Rated 5 out of 5 stars

making cooking good food eazy and fun

Your product makes cooking good food fun and a lot less waste.Realy enjoying making and eating everything with all the new smells and the amount to cause from every week there's always something new to try.

March 12, 2026
Hellofresh Ireland logo

Reply from Hellofresh Ireland

Hi Kevin,

Thank you so much for the five stars!

We are delighted to hear that our boxes are working for your household!

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊

-Ann💚
The Hellofresh Team

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