Great for cutting down on the 'What's for dinner?!' conversation!! Easy to follow recipes. Good choice of calorie controlled meals with all macros in app so handy for healthy meals. Only downside is t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love Hello Fresh I find the flavours and variety great and it really keeps me on track cooking nice meals each day. It would have been a 5 star review but I feel like the portion sizes are sometimes... See more
Company replied
This is a great concept, the food is high quality, fresh and delivered exactly as advised. Only issue I had was I only had to look at the website and I received a delivery. No “check order” or “pay”.... See more
Company replied
Step by step instructions where generally good but could be clearer in certain recipes. Some steps probably could be changed around as products that cook fast go cold while continuing on with other s... See more
Company replied
Company details
Written by the company
You'll choose your favourites from our weekly menu of exciting recipes and decide how many meals you'd like for however many people. Then, we'll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We've got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie preferences to those who just want quick and easy recipes to save even more time in the evenings! Most importantly, you're in control of your box, so you can skip a week or two whenever you like in your account area. #HelloFreshIE #hellofreshireland
Contact info
Ireland
- hellofresh.ie
3.8
Great
3K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with way of delivery
Very happy with way of delivery. Food is good and definitely good quality for the price. Definitely will continue to use
March 2, 2026
Reply from Hellofresh Ireland
Hi Marin,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Ann💚
The Hellofresh Team
Reply from Hellofresh Ireland
Hi Gilda,
Thanks so much for giving us a try, we’re so glad that you enjoyed the wide variety and delicious flavours.
If there’s anything we can do to turn that 4 into a 5, we’d love to hear it! Please don’t hesitate to let us know, we’re always looking to improve. 😊
Here’s to more tasty, hassle-free meals ahead! 🥗✨
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
– Ann 💚
The Hellofresh Team
Reply from Hellofresh Ireland
Hi Higgins,
Thanks so much for giving us a try, we’re so glad that you enjoyed the wide variety and delicious flavours.
If there’s anything we can do to turn that 4 into a 5, we’d love to hear it! Please don’t hesitate to let us know, we’re always looking to improve. 😊
Here’s to more tasty, hassle-free meals ahead! 🥗✨
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
– Ann 💚
The Hellofresh Team
It wasvcomfortable,everything was…
It wasvcomfortable,everything was nicely prepared,and I was able to prepare it quickly. The product was well packaged, the quality is excellent, the recipe included áll the information, I didn't have to think about what to cook.
March 3, 2026
Reply from Hellofresh Ireland
Hi Henrietta,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Ann💚
The Hellofresh Team
I get send food I did not order so I…
I get send food I did not order so I have to cancel me bank card very easy to order not easy to cancel
February 21, 2026
Reply from Hellofresh Ireland
Hi Mary,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Renzo
The Hellofresh Team
The main dishes were good but the…
The main dishes were good but the vegetable side I paid extra for was mouldy.
March 1, 2026
Reply from Hellofresh Ireland
Hi Henshin,
Thank you so much for giving us a try, we're really glad to hear you enjoyed your meals! We're sorry to hear, though, that some aspects didn’t meet your expectations, and we sincerely apologise for that.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Renzo
The Hellofresh Team
My coleslaw mix was dated the 8 of…
My coleslaw mix was dated the 8 of March I went to us it on the 6th and it was gone bad
February 24, 2026
Reply from Hellofresh Ireland
Hi Katherine Griffin,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Renzo
The Hellofresh Team
Highly recommend
I love the recipes, easy to follow and all ingredients together. All ingredients fresh and hold well.
Opened a new way of cooking from our usual dinners, very tasty.
Highly recommend.
September 29, 2025
Reply from Hellofresh Ireland
Hi Catherine,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
-Ann💚
The Hellofresh Team
Reply from Hellofresh Ireland
Hi Michael,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Ann💚
The Hellofresh Team
Reply from Hellofresh Ireland
Hi Wendy,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had for the missing ingredients, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Ann 💚
The Hellofresh Team
Nuisance calls
I was curious about HelloFresh and so I signed up. I had a poor experience at one point when they left out some key ingredients for a meal I had chosen. After raising this, I received credit on my account. Bit annoying as it meant I still had to go grocery shopping for a new meal which is what I was signing up to avoid but anyway, that's not the main complaint. Overall, the food was fine but it wasn't for me so I ended my subscription. This is where the issues arose.
I received a lot of sales calls from their reps to try and sign me back up. I mean A LOT of calls. Eventually I asked them to stop calling. This didn't work, the calls continued to come in much to my annoyance. This spurred me to to reach out to HelloFresh and avail of my GDPR rights to simply have my data deleted.
I received a response from their privacy team starting that they couldn't because of one of four reasons they listed. None of the reasons they listed were true in my case. Could I reply and object to what must clearly have been a misunderstanding? No. Ticket closed. Start the process again.
So I'm still subject to repeated nuisance calls despite me clearly requesting that they end and I'm having to go through a clunky process multiple times to end them.
March 3, 2026
Unprompted review
Reply from Hellofresh Ireland
Hi Fiachra,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Ann 💚
The Hellofresh Team
Ingredients not as requested
Ingredients not as requested. A carrot instead of Pakchoi.
No soy sauce and two of some other sauce
Portions are minimal!
February 24, 2026
Reply from Hellofresh Ireland
Hi Ger
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Rusty💚
The Hellofresh Team
My delivery never arrived.
March 3, 2026
Reply from Hellofresh Ireland
Hi Ellen
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Rusty 💚
The Hellofresh Team
Hello Fresh Ireland - charged for food I don't want.
I ordered once as a friend suggested it to me. I cancelled my 2nd order as I couldn't afford it but a week or two later I was charged for meals I didn't even order due to some deadline I missed. It is clearly a tactic to trick people into paying for food they don't want. I also kept getting emails after unsubscribing from emails. Out of pocket and annoyed at the poor clarity around being charged. Similar reviews online. Never use it again.
March 3, 2026
Unprompted review
Reply from Hellofresh Ireland
Hi Anto
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Rusty💚
The Hellofresh Team
Love how everything is prepared and…
Love how everything is prepared and measured out. Step by step instructions are so easy to follow. Taste is unreal
February 23, 2026
Reply from Hellofresh Ireland
Hi Orla
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Rusty💚
The Hellofresh Team
Wrong house
February 21, 2026
Reply from Hellofresh Ireland
Hi Mary Mcmorrow,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
Portia💚
The Hellofresh Team
Very impressed with the recipes
Very impressed with the recipes. Had a few and most say they have been delicious. My girlfriend had an issue with a spoiled yogurt but they were quick to action and sent a partial refund straight away. Always find it very easy to cancel or change frequency of the plan. I don’t see myself having them every week so have change to every 4 weeks. Meals are fresh. Easy to prep and 10/10. I know you end up paying a premium at the end after the fist week but it’s worth it as no food going to waste. €70 plus delivery covers 5 meals for 2 people. That’s only €35 each for the week so it’s not that bad.
March 2, 2026
Unprompted review
Reply from Hellofresh Ireland
"Hi Mark,
Thank you for taking the time to leave us a review, we really appreciate your feedback!
We’re glad to hear you had a positive experience overall, and your comments truly help us understand what’s working well and where we can improve. We’re always striving to turn a good experience into a great one, and your insights are invaluable in helping us get there.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Thanks again for your support, we hope to serve you again soon!
Warm regards,
The Hellofresh Team
Food has been great but every week…
Food has been great but every week missing atleast 1-2 ingredients which I find annoying as don’t realise untill going to cook meal and then I forget to say it
December 25, 2025
Reply from Hellofresh Ireland
"Hi Anne
Thank you so much for giving us a try, we're really glad to hear you enjoyed your meals! We're sorry to hear, though, that some aspects didn’t meet your expectations, and we sincerely apologise for that.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Rusty💚
The Hellofresh Team
My first time ordering and my order…
My first time ordering and my order wasn’t even delivered won’t ever be using this again
February 27, 2026
Reply from Hellofresh Ireland
Hi Sarah McCormack,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
Portia💚
The Hellofresh Team
Reply from Hellofresh Ireland
Hi Orla,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
-Ann💚
The Hellofresh Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.