The instructions were easy to follow. The follow-up emails helped inform me, along the way, about the status of my passport application. Every step of the process was constantly being updated. Thi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Started the process Thursday and received my passport the following Tuesday, unbelievable service! Step by step instructions and people proactively checking in every step of the way. I am honestly bl... See more
Company replied
There were a few bumps and questions along the way, as one can expect using a new service. I was frustrated but I'm giving 5 stars because every time I reached out, I immediately received a response... See more
Company replied
Communication has been fantastic! Kept me informed of progress of my application each step of the way. The follow-up has been great! Still waiting for my card but my delivery expectation has been set.... See more
Company replied
Company details
- #4 of 8 best companies in Passport Office
- #1 of 1 best companies in Driver and Vehicle Licensing Agency
- #3 of 4 best companies in Passport Agent
- #6 of 11 best companies in Visa and Passport Office
- #4 of 15 best companies in Visa Consultant
Written by the company
Get your passport faster — without the guesswork. HelloGov connects you with trusted couriers and guides you step-by-step, so you can skip the confusion and get it done right the first time.
Contact info
1111 Brickell Ave 10th Floor, 33131, Miami, United States
- (800) 944-5606
- support@hellogov.com
- hellogov.com
4.7
Excellent
2K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The whole process went smoothly
The whole process went smoothly. I like being able to schedule a phone call and they call on time. The rep answered my questions, and I received my passport way sooner than I expected after it was approved.
April 23, 2026
Reply from HelloGov AI
Thank you for your feedback! We’re glad the process was smooth and that scheduling a call worked well for you. Great to hear our team was helpful and your passport arrived sooner than expected—we truly appreciate your support!
Highly recommend
Simple process, easy to follow instructions, very fast turn around, and updates the whole way.
April 23, 2026
Reply from HelloGov AI
Thank you for your feedback! We’re glad you found the process simple, fast, and easy to follow, and that the updates kept you informed throughout. We truly appreciate your support!
Supportive Process
Quick, efficient process...responsive and transparent. I was worried about getting my passport on time for my trip. Knew the status and could tell it was moving. Really pleased.
April 21, 2026
Reply from HelloGov AI
Thank you for your thoughtful feedback! We’re glad the process felt quick, transparent, and responsive—especially when timing mattered. Happy to hear you felt confident tracking your application along the way. We truly appreciate your support!
Amazing experience from start to…
Amazing experience from start to finish! Seamless process and you're informed via text throughout the entire way. Thank you so much!
April 22, 2026
Reply from HelloGov AI
Thank you for your wonderful feedback! We’re thrilled to hear you had a seamless experience and felt informed every step of the way. We truly appreciate your support!
Good communication provided the service…
Good communication provided the service promised
April 21, 2026
Reply from HelloGov AI
Thank you for your feedback! We’re glad we could deliver on our promise and keep communication strong throughout the process. We truly appreciate your support!
Excellent Service April 10th
Excellent Service. Received PP in 2 weeks. In plenty of time for a trip.
April 10, 2026
Reply from HelloGov AI
Thank you for your feedback! We’re thrilled to hear you received your passport in time for your trip. We truly appreciate your support!
Passport online application easy to follow instructions.
The instructions were easy to follow.
The follow-up emails helped inform me, along the way, about the status of my passport application.
Every step of the process was constantly being updated. This info was consistently emailed to me.
April 22, 2026
Reply from HelloGov AI
Thank you for your thoughtful feedback! We’re glad you found the instructions easy to follow and appreciated the consistent updates throughout the process. Keeping you informed every step of the way is important to us. We truly appreciate your support!
Great communication
Great communication, instructions and service. Application process was swift and stress free!
April 22, 2026
Reply from HelloGov AI
Thank you for your kind feedback! We’re glad you found the communication, instructions, and service helpful, and that the process felt swift and stress-free. We truly appreciate your support!
Going to Ireland
Wow. Good job. I was updated through the entire process. Called 2 times to see if I needed help. Good job !!!
April 22, 2026
Reply from HelloGov AI
Thank you for your kind words! We’re glad you felt supported and well-informed throughout the entire process. We truly appreciate your support!
I received my passport quickly
I received my passport quickly. It was a very safe and efficient process. I highly recommend them.
April 22, 2026
Reply from HelloGov AI
Thank you for your kind review! We’re glad to hear the process felt safe and efficient, and that your passport arrived quickly. We truly appreciate your recommendation and support!
The instructions were very easy to…
The instructions were very easy to follow. The follow-up during and after the process of completing the application was exceptional. The ease of scanning required documents using scan codes provides convenience and timely completion and submission of the application. Updates throughout the process were also timely.
April 10, 2026
Reply from HelloGov AI
Thank you for your thoughtful feedback! We’re glad you found the instructions easy and the scanning process convenient. Providing timely updates and strong follow-up is important to us—we’re happy you had a smooth experience. We truly appreciate your support!
easy to follow instructions
easy to follow instructions
would recommend experience to anyone who requires a updated passport
April 21, 2026
Reply from HelloGov AI
Thank you for your feedback! We’re glad you found the instructions easy to follow and truly appreciate your recommendation. We’re happy to have helped with your passport update!
The process was crazy fast
The process was crazy fast. They also kept me well informed every step of the way. It took about 2 weeks to get my passport!
April 21, 2026
Reply from HelloGov AI
Thank you for your feedback! We’re thrilled to hear the process was fast and that you felt well informed throughout. Getting your passport in about two weeks is great—thanks again for your support!
This company was extremely professional and fast
This company was extremely professional, made the process extremely smooth, and sent me my daughters new and old passports in record time. I highly recommend this company and service
April 21, 2026
Reply from HelloGov AI
Thank you for your wonderful feedback! We’re thrilled to hear the process was smooth and professional, and that everything arrived so quickly. We truly appreciate your recommendation and support!
This site is a scam
This site is a scam.
I entered to receive a passport and found out from my county's register of deeds that this site scams people and is not capable of renewing a passport! DON'T TRUST THEM!!!
April 21, 2026
Unprompted review
Reply from HelloGov AI
We’re sorry to hear you feel this way. HelloGov is a private service and we aim to be transparent about that. We are a State Department registered courier which you can verify at this link: https://travel.state.gov/content/travel/en/passports/get-fast/courier-and-expeditor-companies.html
We provide guidance and support throughout the process, but understand it’s not the right fit for everyone. Please respond to our request for more information or email Thomas@hellogov.com so we can work towards making things right.
Process was seamless
Process was seamless. Step by step instructions provided to get your passport application ready and sent for processing. Very good communication throughout the process. Was very impressed.
April 21, 2026
Reply from HelloGov AI
Thank you for your kind feedback! We’re thrilled to hear the process felt seamless and that the step-by-step guidance and communication stood out. We truly appreciate your support!
Reply from HelloGov AI
Thank you! We’re glad you found us easy to work with and appreciated the communication. We truly appreciate your support!
this is a scam
this is a scam! do not use this service it is not government approved
April 21, 2026
Unprompted review
Reply from HelloGov AI
We’re sorry to hear you feel this way. HelloGov is a private service and we aim to be transparent about that. We are a State Department registered courier which you can verify at this link: https://travel.state.gov/content/travel/en/passports/get-fast/courier-and-expeditor-companies.html
We provide guidance and support throughout the process, but understand it’s not the right fit for everyone. Please respond to our request for more information or email Thomas@hellogov.com so we can work towards making things right.
Passport Renewal Experience
I was scheduled to go on a trip out of the country in under 30 days and my passport was due to be renewed plus I had to do a name change on my renewal. They made the process so much easier and stress free as possible! Super fast service and reliable and friendly customer service specialists!!! I highly recommend!
April 8, 2026
Reply from HelloGov AI
Thank you for your wonderful feedback! We’re so glad we could make the process smooth and stress-free, especially with your tight timeline and name change. Happy to hear our team delivered fast and friendly support. We truly appreciate your recommendation!
Quick efficient service!
April 19, 2026
Reply from HelloGov AI
Thank you! We’re glad you experienced quick and efficient service. We truly appreciate your support!
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