Hello Nancy Reviews 1,906

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,780 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their exceptional quality and effectiveness, often describing them as game-changers. Many highlight the positive user experience, noting the ease of use and powerful performance of the items. The delivery service is consistently mentioned as fast and discreet, and the customer service team is widely appreciated for being helpful and responsive. However, some people were dissatisfied with issues related to product delivery, reporting that items were not received or tracking information was inaccurate. A few other people also felt that customer service was unresponsive or unhelpful when issues arose, such as receiving faulty products or requesting refunds.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the products, especially... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the products for being powerful,... See more

User experience

Users describe positive interactions with user experience. Many reviewers highlight the product's ease of... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the fast and discreet shipping. Many... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and efficiency of some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The lemon is absolutely incredible. The O's are out of this world with it. Best purchase ever. My jaw literally dropped and I cried! Didn't know this kind of pleasure could exist. Better later than... See more

Rated 5 out of 5 stars

I have to say it is a game changer in a wonderful way. I honestly was laughing out loud after using the Lem because it was so effective. My only suggestion is to make the "opening" a bit bigger, it ta... See more

Rated 5 out of 5 stars

I bought this for my wife after seeing it pop up several times on my social media feed. The product shipped and arrived rather quickly, packaged nice and discretely. After a few days of having it sit... See more

Rated 5 out of 5 stars

I originally bought The Lem and fell in love! It was everything I hoped for and more. It made me curious about other toys and I got The Pixie, which turned out to be my all-time favorite! I have since... See more


Company details

Written by the company

Hello Nancy is an intimate wellness brand for the curious (and a little clueless). We make beginner-friendly toys that are as cute as they are powerful — designed to help you explore your body without shame, pressure, or awkward packaging. Whether it’s your first vibe or your fifth, we’re here to make feeling good feel easy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 85% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Well worth the price

Well worth the price. Quite and discreet. The settings are amazing from gentle to rushed and busy! I tested the theory using while my man was sleep just see would he wake up lol. Slept like a baby and me too 🫠😂. Buy the damn thing.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

I am so impressed with this company

I am so impressed with this company! When I ordered this I had no idea it would come with a course on releasing shame around pleasure and beliefs that so many hold based on what they were taught growing up and believed about themselves Plus, the lemon, wow, every woman needs it! lol

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Brought back what we thought was lost!

I am a cancer survivor and I’m unable to pleasure my wife of 43 years to the degree that I use to. She has been so patient and supportive of my disability.
With this product we were able to get back to the level of pleasure we had before. Total game changer!

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

WOW What an experience

My order arrived quickly and this product lives up to the reviews. WOW does it work wonders, its been a long time since Ive been this satisfied with a personal toy. Definitely will recommend

April 18, 2026
Unprompted review
Rated 1 out of 5 stars

This company charged my card but I…

This company charged my card but I never received and order confirmation. When I reached out to their customer support they could not locate the order by name or address so I requested a refund. They did not agree to this asking for the same information over and over, including the transaction details. After 4 days they finally sent me tracking information for an order id requested to cancel, based on the experience of the lost order and repetitive inquired. The item never arrived as they claim, even when I reported this fact to them. They allegedly shipped the item to me and it was delivered to my mailbox, which doesn’t exist. I sent pictures to show them this fact and still no resolution. I was very disappointed with their activities and feel they fraudulently accepted funds with no order present nor processed. Buyer beware.

In reply to your response, I did respond to your offer of replacement and asked for a refund, as I had previously when my order was not able to be found. This was never acknowledged by tour staff.

March 11, 2026
Unprompted review
Hello Nancy logo

Reply from Hello Nancy

Hi there,

I’m really sorry for how frustrating this has been — I completely understand why this situation would feel concerning.

I’ve looked into your case, and I can see there’s been some back and forth here that clearly hasn’t been as smooth as it should have been. We did share tracking once the order was located, and when you let us know it hadn’t been received, we offered a replacement and followed up a few times but didn’t hear back at the time.

At the moment, the payment is under review with your bank, which means we’re temporarily unable to process a refund directly from our side. As soon as that review is completed, we’ll make sure this is resolved appropriately for you.

We really appreciate you flagging this, and I’m sorry again for the experience you’ve had — it’s not the standard we aim for. If you’re open to it, our team is here and happy to help in the meantime.

— Team Nancy 💛

Rated 1 out of 5 stars

Would give no stars

Would give no stars, item not received. Tracking shows item left somewhere which is not my property, been emailing for a week and their customer service says it is not their responsibilty.

April 20, 2026
Unprompted review
Hello Nancy logo

Reply from Hello Nancy

Hi Sophie,

I’m really sorry for the experience here — I completely understand how frustrating it is to see something marked as delivered when it hasn’t reached you.

From our side, the parcel was marked as delivered by the carrier and left on the doorstep, which is not the level of service we expect from our delivery partners. We’re taking this up directly with them.

That said, we didn’t want to delay resolving this for you — your order has now been fully refunded.

Thank you for your patience, and I’m sorry again for the frustration caused.

— Team Nancy 💛

Rated 5 out of 5 stars

The Lemon

I recently purchased the Lemon, and I am absolutely blown away. I am definitely not new to toys and have tried many different kinds, but the Lemon is like absolutely nothing I’ve ever experienced. Very cute, discrete packaging. Overall, 10/10.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Fancy Fruit Fever 🍋 🥑😮

It all started with Nancy’s LEMON 🍋. Absolutely zero reasons to have a boyfriend once I had my 🍋💛, Match Made it Heaven. But then I heard about her AVOCADO 🥑💚. WH😇A!!!! AVO’s design is sleek, powerful, and wow 😮
Let’s just say I love my fruits. Nancy’s has given me Fancy Fruit Fever and I am shouting it from my bedroom. Perfection 😮😮😮😮😮

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

Refund, NOW!!!

UPDATE: 22 APRIL - Lemom is under warranty. Company replaced item and it will arrive next week.

Tried to clean the lemon and it stopped working. Gave a 1 star review on a other site. The company called me a month later and used AI to have a conversation with me!!! I requested a refund 3 weeks prior to the call. It is 4.5 weeks later and I have not received a response to my email request for a refund!!

March 15, 2026
Unprompted review
Hello Nancy logo

Reply from Hello Nancy

Hi there,

I’m really sorry for how frustrating this experience has been — especially with the delay and the back-and-forth you’ve had to go through.

I’ve looked into this, and I can confirm this has now been fully resolved on our end. A replacement has already been sent out to you, and you should receive it shortly.

Just to clarify on the call you received — we do use a mix of tools to make sure we can respond to everyone as quickly as possible, but that should never come at the cost of feeling heard or properly supported, and we clearly fell short here.

We really appreciate you flagging this, and I’m glad we’ve now been able to sort it for you. If there’s anything at all once your replacement arrives, just let us know — we’re here.

— Team Nancy

Rated 5 out of 5 stars

First time using it!!!!!

First time using it!!!!!! I don’t even np what to say the lemon was awesome. 🤩 WOW 😮 I squirted so much! My husband was soaked and it took 30-60sec

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

The customer service rep, MoMo, was so thoughtful when I had to reach out to them regarding a package not being delivered. She double checked with me before I could even reply back; they wanted to make sure I had received it. And the product is AMAZING

April 6, 2026
Unprompted review

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