I tried logging into the app on my other phone and then tried logging back in on my phone and to do that i needed to contact customer care support. I did this on a Saturday, sent the picture of my ide... See more
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See what reviewers are saying
This has got to be one of the worst service experiences I’ve ever had. The call centre agents don’t seem to have proper product knowledge, especially when it comes to handling more complicated queries... See more
Hello Paisa as a money transfer service is good overall. They process transactions as quickly as possible, which is appreciated. However, their customer service is very disappointing. Some operators,... See more
Your consultant drop a call on me after a long wait of being on hold with my airtime tried requesting a call back , you never called back I need my money back wch l paid and is still saying paymen... See more
Company details
Written by the company
Simple, Secure Money Transfers & Banking HelloPaisa makes it easy to send money home, manage your finances, and support your family—wherever they are. With competitive rates, fast transfers, and real people behind the service, we’re trusted by communities across Africa, Europe, and beyond. From banking accounts to remittance, airtime, bill payments and more – HelloPaisa is more than just a money transfer service. We’re a partner in your financial journey. Sign up with HelloPaisa today!
Contact info
United States
- hellopaisa.co.za
1.4
Bad
38 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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This is one of the worst bank ever,my…
This is one of the worst bank ever,my client paid 40K and they immediately blocked my account and mind you that time I had to pay suppliers,they asked me to provide POP and invoice and I did but up to now I am told my account has been sent for review hence clients are waiting for their money.I would never recommend them to anyone.I want my money.
March 13, 2025
Unprompted review
Reply from HelloPaisa
Hi Joshua,
We’re sorry to hear about your experience and completely understand the stress and disruption this may have caused — especially when business and supplier payments are involved.
At HelloPaisa, we take compliance and security very seriously. Large transactions may be subject to temporary reviews to ensure funds are legitimate and properly documented, in line with South African financial regulations. While these processes are designed to protect all parties, we understand that delays and limited updates can be frustrating.
That said, clear communication and support are just as important — and it’s clear we didn’t meet your expectations here. Please allow us to look into your case further. Kindly email your reference number and contact details to marketing@hellopaisa.co.za so our team can assist you directly and provide the resolution you deserve.
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Hello paisa is a Scam,law must intervene
I shouldn't be even giving this one star,I sold my car and my money was deposited immediately into Hello Paisa account ,it's been 6 days now ,they taking me back and fourth with my money ,it's being held ...I am the only one communicating /calling them.They not even engaging with me and very arrogant and unprofessional.Imagine I sold my car coz I have problems to be solved only for them to hold my money even I submitted the papers I could to prove Its legit.
February 21, 2025
Unprompted review
Reply from HelloPaisa
Hi Maxwell,
We’re truly sorry to hear about your experience. We completely understand how distressing and frustrating this situation must have been — especially given the urgency surrounding the sale of your vehicle.
At HelloPaisa, the safety of our customers and their funds is our top priority. In certain cases, funds may be temporarily held for verification when flagged by our compliance team. While we know this process can feel invasive, it is required by law and is in place to protect both you and the financial system from fraud and misuse.
That said, you deserve regular communication and transparency — and it’s clear we fell short on that. We'd greatly appreciate the opportunity to review your case thoroughly and provide assistance where possible. Please reach out to us with your details at marketing@hellopaisa.co.za so we can follow up urgently.
HelloPaisa appears to be operating as a…
HelloPaisa appears to be operating as a scam. They deserve a zero-star rating. I sent money from Australia to Zimbabwe 15 days ago, and all I receive are excuses about "technical difficulties" each time I inquire about the transfer. This service is unacceptable.It's a trash🚮
January 12, 2025
Unprompted review
Reply from HelloPaisa
Hi Jay,
We're truly sorry to hear about your experience and the frustration this has caused you. Please know that HelloPaisa does not operate as a scam — we are a regulated financial services provider committed to providing safe and reliable money transfers.
Delays are never acceptable, especially when they affect your trust in us. Technical difficulties can occasionally impact processing times, but we always strive to resolve issues quickly and keep our customers informed.
If you need assistance in the future please reach out to us on marketing@hellopaisa.co.za.
They not bad but steal money by…
They not bad but steal money by lowering the rate over December specially if you sent money to Thailand went as low as 1.6 bath to a rand more than 20 cents per rand while the exchange was actual better they misuse thai people
December 26, 2024
Unprompted review
Reply from HelloPaisa
Hi Frik,
Thank you for your feedback. We’re sorry to hear you felt disappointed with the exchange rate during December.
Please note that our exchange rates are based on live market conditions and may fluctuate throughout the day depending on market demand, liquidity, and country-specific factors — especially during high-volume seasons like December. We never disadvantage our customers and always aim to offer competitive and fair rates across all corridors.
If you have specific concerns or would like us to look into a transaction for you, feel free to contact us at marketing@hellopaisa.co.za and we’ll gladly assist.
Sent money to Zimbabwe this morning
Sent money to Zimbabwe this morning, up to now its not been delivered
December 23, 2024
Unprompted review
Reply from HelloPaisa
Hi Tee,
We’re sorry that your transfer didn't reach its destination on time. We understand how important it is for your loved ones to receive money quickly and safely.
If this ever happens again, please reach out to us at marketing@hellopaisa.co.za so we can urgently investigate and provide you with an update.
Thank you for bringing this to our attention — we’re here to assist you every step of the way.
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Thieves
They are always scamming people their money. Its the second time money transferred into my account (hello paisa account) does not reflect. First consultant told me the amount is reflecting on their side and l should wait few hours and second consultant tells me there is no money showing and my calls are no longer answered. Had to engage my lawyer the first time and seems like l have to engage him again and the SAPC. Its really sressful and draining.
December 12, 2024
Unprompted review
Reply from HelloPaisa
Hi Munya,
We are deeply sorry to hear about your experience — it’s absolutely not the kind of stress or frustration we ever want to cause any of our customers.
We take all concerns around missing funds seriously, and we want to get to the bottom of this as quickly as possible. While we understand that previous experiences have left you feeling unheard, we want to assure you this matter will be treated with urgency and respect.
Please send your proof of payment and account details to marketing@hellopaisa.co.za with the subject line “URGENT – Missing Funds Escalation (Trustpilot)” so we can immediately investigate and ensure you get the answers and assistance you deserve.
Thank you for bringing this to our attention — we appreciate your patience and the opportunity to make this right.
No going back to hello Paisa!I am extremely exhausted of Calling…
I am extremely exhausted of Calling hellopaisa since 7 November and today is the14th and I am still just being told to wait for another 24-48 hrs.
They have not done anything and after sending proof of payment.
Please people do not go to this organization, you will loose your hard earned money.
November 14, 2024
Unprompted review
Reply from HelloPaisa
Hi Megzabin,
We’re very sorry to hear about your experience, and we completely understand how frustrating it must be to feel like you’re not being heard — especially when it involves your hard-earned money.
Delays like this are not acceptable, and we regret that your issue was not resolved within the timeframe you were promised. We want to reassure you that your concerns matter to us and that this is not the standard we hold ourselves to.
We truly value your feedback and are working hard to rebuild your trust.
I regret using Paisa
I regret using Paisa, and would never ever recommend it to anyone. I've been having a problem getting my refund because there was money I sent to Zimbabwe unfortunately I think there was a technical problem then I sent a wrong reference when making payment. I was told to send proof of payment which i did. Now I've phoned close to ten times with no help from last week. The response I get from everyone is that ,they are sending the query to the finance but have never got feedback. I'm tired of this pillar to post thing I just need my money back. Another agent even dropped the phone on me.
November 5, 2024
Unprompted review
Reply from HelloPaisa
Hi Melusi,
We’re truly sorry to hear about your experience and completely understand your frustration. What you’ve described is not the level of service we aim to provide — especially during a time when you were expecting clear, urgent support.
Delays in resolving payment issues, especially when proof has been provided, should never happen. We apologise for the repeated follow-ups and the lack of meaningful feedback. Your time and your trust matter to us.
Thank you for your patience, and again, we’re truly sorry for the inconvenience caused.
Account suspected fraud
Am totally disappointed i sold a car to someone R61650 was transferred to my account when i try to withdraw on atm its declining ,app i cant transact its saying suspected fraud...my car is gone for free and last i had same experience with them ,am really hurt i wish they resolve this matter Asap
May 6, 2024
Unprompted review
Reply from HelloPaisa
Hi Andy,
We’re very sorry to hear about your recent experience — we understand how distressing this must be, especially given the circumstances.
At HelloPaisa, protecting our customers is a top priority, and we’re required to act swiftly when a transaction is flagged for unusual or high-risk activity. That said, we recognise how frustrating it can be to have your funds held up, particularly when you're relying on immediate access.
Thank you for your patience — we truly hope to earn back your trust.
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Account blocked
Account blocked
account got blocked after an eft of 20k from fnb,
no reason given
rude customer service people ,
March 13, 2024
Unprompted review
Reply from HelloPaisa
Hi Berlin,
We’re truly sorry to hear about your experience. Having your account blocked, especially after a large transaction, is understandably stressful — and we apologise for any lack of communication or courtesy you may have received during the process.
As a regulated financial institution, HelloPaisa is required to follow strict compliance procedures for certain transactions, especially large transfers. This is in line with industry standards to protect both our customers and the integrity of the financial system.
That said, your experience with our customer service team does not reflect the level of professionalism we aim to uphold. We appreciate you bringing this to our attention and we will address it internally.
Thank you for your feedback — it helps us improve our service to all customers.
Blocked account…
They blocked my account just after my salary was paid, the reason being suspicion of fraud activities. How can they suspect fraud where as i only recieve money from 2 companies that i work for and for the past 3 years i have been recieving funds from only those 2 companies. They didnt even send me a notification massage to say account has been blocked. Imagin after eating in a restaurant only to find out acc is blocked on paying your bill. Very embarrasing.
Hellopaisa people are very very unprofessional
March 1, 2024
Unprompted review
Reply from HelloPaisa
Hi Shingai,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the inconvenience and embarrassment caused, and we completely understand how frustrating this must have been — especially under those circumstances.
As a financial institution, we are required to follow strict compliance and anti-fraud regulations, which sometimes means that accounts may be temporarily suspended for review when certain activity is flagged. We understand that this can be upsetting, especially for long-standing customers, and we apologise that you weren’t notified in advance.
Thank you again for your feedback — it helps us grow and serve you better.
Hello Paisa is enabling scammers by not…
Hello Paisa is enabling scammers by not correctly vetting. Scammers are committing fraud on a daily basis using Hello Paisa accounts which is by Sasfin.
February 5, 2024
Unprompted review
Reply from HelloPaisa
Hi Nasreen,
Thank you for raising your concern.
We take fraud and scams very seriously at HelloPaisa. Our customers’ safety is a top priority, and we have strict compliance and verification processes in place to prevent abuse of our platform. Unfortunately, scammers are constantly evolving their tactics, which is why we work closely with the South African Reserve Bank and our banking partners to monitor, detect, and shut down suspicious activity as quickly as possible.
If you have any details about the incident, please report it to us directly at reportfraud@hellogroup.co.za so we can investigate further and take appropriate action.
We appreciate you taking the time to bring this to our attention.
This company deserves 0%
This company deserves 0%. I sent money to my mother 4 days ago from United Kingdom to South Africa and she hasn't received her money. I tried calling customer service and they are very rude and offer poor customer service, before you even finish talking they hang up on you especially the male consultant. I keep telling them my problem and all they say is we have escalated the issue even when I have given them all the required information about my transaction. All I want is my money. I work too hard for it.
January 10, 2024
Unprompted review
Reply from HelloPaisa
Hi Kudakwashe,
Thank you for taking the time to share your experience — we’re truly sorry for the distress and frustration this caused you.
We understand how important it is for your loved ones to receive their money on time, especially when you’ve done everything right on your side. Waiting days without clear answers is not acceptable, and we apologise for the poor service and communication you received.
This is not the standard we stand for at HelloPaisa, and your feedback has been taken seriously. Over the past year, we’ve made significant improvements to our service delivery, customer care training, and escalation processes — and we continue to learn and improve from situations like this.
Thank you again for your feedback — it helps us grow.
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Terrible Customer Support
Terrible Customer support! Agent live and not even responsive (Franck Luamba). Kept asking questions and getting ignored. I had an emergency to sort and dude just seemed chilled after sending me an automated “Hello…”. Just as well am quitting this shi**y app before risking my funds!
January 13, 2024
Unprompted review
Reply from HelloPaisa
Hi Lewis,
Thank you for sharing your experience, and we're truly sorry for the frustration you faced.
We completely understand how stressful it can be when you need urgent assistance and feel like you're not being heard — especially during an emergency. This is not the standard of service we aim to deliver at HelloPaisa, and we’re sorry that we let you down.
We’ve taken big steps over the last few years to improve our support channels and training to ensure quicker, more responsive service — especially during critical moments. Your feedback has helped shape that.
Thank you once again for your feedback.
Hello paisa is fraud
I will not give any star this is rubbish company please do not attempt they r fraud and don’t transfer any money to this company I had a very very bad experience with them
Thank you
January 11, 2024
Unprompted review
Reply from HelloPaisa
Hi Afshan,
We’re very sorry to hear that you had a negative experience with HelloPaisa.
We understand how upsetting it must have been, and while this review was left some time ago, we want to assure you — we take all feedback seriously, especially when it relates to trust and customer experience.
Since then, we’ve worked hard to improve our systems, support processes, and overall service delivery. HelloPaisa is fully licensed and regulated, and our commitment has always been to serve our customers with transparency and care.
If you’d ever like to share more about what happened, please feel free to reach out to our support team through our app or WhatsApp channel — we’re here to listen and assist.
Thank you for your feedback.
Their customer service is very poor
Their customer service is very poor. The lowest rating is 1, but I wanted to rate them 0. I have been waiting for them to resolve my pending transaction for more than 48 hours, but every time I contact their customer support keep on saying the issue will be resolved within 48 hours.
December 7, 2023
Unprompted review
Reply from HelloPaisa
Hi Renegade,
Thank you for taking the time to leave your feedback, and we’re truly sorry to hear about your experience.
We understand how frustrating it must have been to wait for a pending transaction to be resolved — especially when it felt like you weren’t getting any clear updates or assistance from our team. That’s not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
Since then, we’ve worked hard to improve our turnaround times, internal processes, and the way we communicate during transaction issues. Your feedback helps us continue to grow and improve.
If you ever need support again, you can reach out to our team via the in-app chat or WhatsApp support.
Thank you again for helping us do better.
With all requirements no one can solve my problem
I made a bank transaction on January 17 2022 from my investment account 1137266708 of R2400 to hellopaisa Nedbank account because of Nedbank investment account doesn't show the reference when send money from they stolen my money. Bad customer service, this company deserve 0 star and removed from market useless people
February 19, 2022
Unprompted review
Reply from HelloPaisa
Hi Elio,
Thank you for sharing your feedback, and we're truly sorry for the experience you had. We understand how upsetting it must have been to feel unsupported — especially when money is involved.
Your frustration is valid, and we sincerely apologise for any lack of clarity or assistance you may have received back in 2022. We know that issues with references on investment accounts can be tricky, but you deserved better communication and follow-through from our team.
Since then, we’ve taken major steps to improve our customer service, tracking systems, and how we handle reference-related queries to ensure issues like this don’t happen again. While this was some time ago, if there is anything we can still assist with, please reach out to us at marketing@hellopaisa.co.za and reference this review.
Thank you again for your feedback. It plays a big part in helping us become better.
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The worst experience of my life stay…
The worst experience of my life stay away from them. Bad rude unprofessional customer service. My father passed away I sent money via Worldremit which is a day transfer. But for some reason known to them Worldremit have partnered with this company HelloPaisa the worst experience ever. The money is still not received. I want my money.
March 13, 2021
Unprompted review
Reply from HelloPaisa
Hi Mbali,
We're truly sorry to hear about your experience, especially during such a difficult time. Please accept our sincere condolences on the passing of your father.
Although this review dates back a few years, we want to take responsibility and acknowledge your frustration. What you described does not reflect the level of care and service we strive to provide, and we’re deeply sorry that we let you down when it mattered most.
We want to assure you that we’ve made significant improvements in our service and customer support over the past few years. If there's anything you’d still like us to look into, please feel free to contact us directly at support@hellopaisa.co.za and we’ll do our best to assist.
Thank you for your feedback — it helps us grow and do better for our customers.
Warm regards,
The HelloPaisa Team
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