Super Reviews 

668
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 303 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional technicians for arriving promptly on schedule and handling appliance repairs with great care. Many people state that staff members are extremely knowledgeable, polite, and thorough when explaining complex mechanical issues. Consumers love how friendly the team is, noting that service visits are smooth and leave home appliances working perfectly. However, some people mentioned that office communication and general customer support can be frustrating and slow. Reviewers noted ongoing difficulties reaching live support agents and experiencing unexpected delays with scheduling or getting critical follow-up appointments.

What people talk about most

Service

Users describe positive interactions with service, highlighting that technicians are prompt, professional,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as some reviewers describe the... See more

Product

Reviewers mention ambiguous feedback about product performance, as some consumers celebrated appliances... See more

Price

People report ambiguous experiences with price, as some consumers faced high service fees and unexpected... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Usman was amazing patient and very professional. He came to my home 2 visits 1st time I didn’t have enough funds to cover charge I texted him 3 days later to have him come back and he came ahead of sc... See more

Rated 5 out of 5 stars

Organized neat clean professional. Took apart washer then extra time to look up reset codes. Washer is high end Samsung. Same issue as with my refrigerator and microwave. Touch panels, which must... See more

Rated 5 out of 5 stars

They were fast to reply and send a tech out to me….Technician was prompt, polite and professional. Explained everything, found the cause of the problem, and had the new parts in his car. Waited patien... See more

Rated 5 out of 5 stars

Professional, punctual, and great communication from Ryan and Puls from the moment I made my same day appointment. The time slots were extremely accommodating especially for people who work. I only g... See more


Company details

  1. Insurance Company

Written by the company

Super is a subscription-based home service contract company that offers coverage for appliances and other home system breakdowns. With Super, you can easily file for claims by using your computer or phone and work with a local repair service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

668 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(668)

285 reviews in the last 12 months

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Rated 5 out of 5 stars

Gevorg is the best

Gevorg quickly diagnose the issue, have the parts on hand and was able to complete the repair within the hour. Afterwards he walked through a test to show the issue was fixed, explained what caused the issue most likely and also gave some general tips for the health of the machine. Very knowledgeable. Best repair experience I've had

June 21, 2026
Unprompted review

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