Tomo Mortgage Reviews 252

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and responsiveness, often highlighting their ability to answer questions clearly and provide valuable guidance. Many people noted that the service was smooth, efficient, and made the process easy to understand, even for first-time buyers. Reviewers frequently mentioned securing the lowest rates compared to other lenders, appreciating the transparency regarding fees and the overall competitive pricing. However, some customers also noted occasional issues with communication, including slow response times or the need to repeatedly provide the same documents. A few reviewers expressed dissatisfaction with the service, citing a lack of diligence, unresponsiveness, and, in some cases, rude or dismissive interactions from staff, which led to delays and increased stress during the closing process.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, responsiveness, and... See more

Service

Users describe positive interactions with service, highlighting the professionalism and helpfulness of the... See more

Price

Reviewers highlight positive aspects of price, consistently praising the competitive mortgage rates and low... See more

Response time

People report positive experiences with response times. Many customers praise the quick callbacks, fast... See more

Customer service

Customers generally report positive experiences with customer service, highlighting helpful and communicative... See more

Based on these reviews

Rated 5 out of 5 stars

The experience with Tomo so far (obtained a pre-approval) has been quite positive. After recently giving my information to Zillow, I could not retrieve it and when told I would receive a call back i... See more

Rated 5 out of 5 stars

We got the lowest rate we could find. We were particularly happy in the way the loan officer handled all our questions. The experience with closing could have been better as our questions experienced... See more

Rated 5 out of 5 stars

Definitely got us the lowest rate. I did do some additional shopping but they beat/exceeded anything I put in front of them. Closing did take an hour or two extra as it seems they didn't double chec... See more

Rated 5 out of 5 stars

I had an excellent experience with Tomo! They offered the lowest mortgage rate I could find, and their team provided outstanding support from start to finish. The entire process was smooth, transparen... See more


Company details

Written by the company

We've streamlined the mortgage process to make buying a home fast, easy, and less expensive.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

252 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Wow what an Incredible Experience

I submitted my information to Tomo on Wednesday at 1:00pm and I had a pre-approval in hand by 4:00pm. They made the process simple and treated us as though we were their top priority for the day! I will definitely recommend Tomo for your mortgage needs.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Followed Through, Covered All Bases

After our initial contact, we received a callback quickly. The reps/advisors we spoke to (Lisa, Ted) were personable, clear and focused, following through with apps and information without prompting from us. They were also helpful getting our info downloaded correctly and answering any questions. Our pre-approval document was easy to read and presented within the first 24 hrs. The document also contained 'dos and don'ts' while we wait for an offer to be accepted. That may sound unnecessary; I find that thorough.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

My loan officer was extremely helpful…

My loan officer was extremely helpful and creative in trying to help me achieve my goals. He was available for conversation and questions, and he made sure I had the best product to fit my family's needs.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Easy and quick

Easy and quick.
Application on the web site was very easy to follow and only take few minutes. Fast and great response after that. Thanks

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Experience

We had an excellent experience working with our loan advisor, Michael Riley. From the very beginning, he was knowledgeable and incredibly patient in explaining every step of the mortgage process. He clearly outlined our options and made sure we understood the details behind rates and terms.

We hope to keep working with Michael!

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

The folks at Tomo are great at what…

The folks at Tomo are great at what they do. follow-up is timely and questions are answered promptly. When I was looking for a quick turnaround with a pre-approval letter to show my sellers, Tomo responded promptly and made it happen. These folks are great!

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

PJ Nemish (my loan advisor) is great

PJ Nemish (my loan advisor) is great! He was exceptionally cordial, timely, well spoken, and ultimately caring of me. I will happily and highly recommend Pete and Tomo to anyone and everyone interested on establishing a home purchase loan.
Tomo's no fees structure and due diligence gives me confidence to work with them. I highly recommend Tomo.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

A Fantastic Start to My Homebuying Journey

I recently applied for a pre-approval home loan with Tomo, and the experience has been great so far. George and Craig have been incredibly welcoming and a huge help throughout the process. They’ve answered my questions, explained everything clearly, and made what can be a stressful process feel much easier.

The service has been quick, smooth, and very professional. I truly appreciate the support and responsiveness from the team. Looking forward to seeing what the future holds as I continue my homebuying journey!

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

I enjoyed my recent visit to your…

I enjoyed my recent visit to your Maidenhead location. From the moment I walked in, the service was outstanding; I was made to feel truly welcome and appreciated the flexibility in choosing where to sit.

The service remained excellent throughout the evening, from ordering food and drinks to requesting the bill. What sets your establishment apart is the staff's impressive knowledge regarding the preparation of the food, the brewing of the beers, and the specific textures and flavors of the desserts. It was clear that a great deal of effort goes into understanding guest preferences.

The atmosphere was brilliant—lively yet perfectly balanced—and the food and beers were delicious. I had a wonderful evening and will definitely be returning.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Loan Advisor, Sean Bostwick, is AMAZING!

Sean Bostwick (our loan advisor) is AMAZING! He was exceptionally cordial, timely, well spoken, and ultimately caring of us as indivuals. We would not be where we are today without the help of Sean and his extended Tomo team. I will happily and highly recommend Sean and Tomo to anyone and everyone willing to listen.
Sean gave us the confidence in the process and walked with us every step of the way, never leaving a single question unanswered. We imagined homebuying to be a dreadful and stress laden proceess, and we had the direct opposite experience thanks to Sean!
On top of all this, Tomo's no fees structure and due diligence had our closing costs less than what we expected and lower than competing quotes we had shopped for. I highly recommend Sean and Tomo.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Tomo staff were great

Tomo staff were great. From Nico to my loan advisor Jeffrey Kriebel, were incredibly great. They've made my pre-approval process seamless and easy. As long the information they needed was provided, they jumped to work.
Thumbs up to Nico, whom I call a friend now and of course to you Jeffrey for your knowledge and professionalism.
I really, am grateful 🙏

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Pre-approval process is easy

Pre-approval process is easy. Everyone is super helpful and there for any questions and clarification you need. The online form is quick and simple to fill out. A hard credit check is not needed, which eased our worry of having our credit ran numerous times by lenders. Highly recommend adding this to your list of possible lenders.

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you TOMO!

Alexander was very helpful in my journey to become a homeowner. Tomo's team worked diligently to get me approved and provided consistent feedback and assistance to any and all challenges. I felt confident in their guidance. The application process was very easy, and I would recommend this program to any first-time home buyer! Thank you so much!

February 26, 2026
Unprompted review

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