helloworld.com.au Reviews 200

just great just great just great

Probably my techno non ability, but I had to keep pressing the back button to finally get what I wanted....Finally all good !

Fantastic!!! You book and straight away your get the airline ticket locator number then you go to the airline website and you see your booking there. No surprises, no doggy twist and turn, straight forward and simple, no drama. No extra charges for using credit card to pay.

First time booking flights with helloworld. No issues.

The web site was easy to use and processed my booking without any problems

Absolutely no access to customer service, I've been trying to get through to the phone number provided on the website and the one in the helloworld store and nothing! I've been trying tor 2 weeks now, and apparently the helloworld store has nothing to do with the online purchase of tickets!

I need to change my ticket, that is all. I can't imagine the stress I would feel if I was overseas and stuck! Can't even get through to anyone to make a simple date change :(

FIRST EXPERIENCE (MARCH/APRIL 2015)
- Booking confirmation not sent
- Mystery charge on credit card (turned out to be undisclosed temporary authorization)
- Received spam
- Got to hotel, only for staff to be unable to locate booking

SECOND EXPERIENCE (AUGUST/OCTOBER 2015)
- Double-charged
- Booking canceled without authorization and needed to be re-booked at higher cost
- Mystery charge on credit card (turned out to be undisclosed temporary authorization)
- Multiple other mystery charges resulting in card being blocked
- Initial lack of response and subsequent incompetent responses
- Arrogant attitude

THIRD EXPERIENCE (OCTOBER 2015)
- Final booking purely to monetize compensation voucher

Super easy way to book hotels & flights. Was recommended by someone, and will recommend others.

Our on hold for 25 minutes before anyone answers a call. I have tried to change flight dates and a guy tried to charge me am additional $414.00 to change flight dates per passenger. I'd already called previously and the charge was going to be around $500 for both passengers. When I informed him off this he explained how I want listening to him. He told me the price was subject to change. The new prove he was trying to charge me per flight, (an additional $283.00) there wasn't even a flight in that price range on the helloworld.com.au site with the same airline I had originally booked with. I asked to speak to the supervisor and was advised I maybe cut off. I questioned why I would be cut off when he was the one transferring me internally to his supervisor. He put me on hold AGAIN then came back and abused me a supervisor would ring me back within the hour. Trying to jack up prices to make your commission is a disgusting way to do customer service and completely frustrating. I have gone back and double checked the website and listed prices. This is outrageous. I'm more then willing to pay for changes but not at the price of two more tickets.

Found the website easy to use.
Great there are no hidden fees like on some other webjets...I mean web sights!

Booked flight to return to UK day before - great price and excellent flights - would not hesitate to use again - many thanks.....

After completing the details of my booking and adding payment details i went to complete my order, however the next page informed me that my order was unsuccessful and to try again. I then completed all the details again and completed the order successfully. Upon received the confirmation email i checked my bank account to find the payment had been taken twice.

The customer service team were somewhat helpful after being on hold for a while and the supervisor that i raised a complaint with was helpful.

Simple and intuitive web site. All prompts worked effectively and resulted in a highly competitive offer for a family return trip to the UK. Highly recommended.

Online booking was easy and uncomplicated - trust the booking is available when promised. Yep ... all good, accommodation was as described and book in was fast tracked - allocate the extra star.

A good price and easy to navigate booking.

Very nice stay, good for the family, in one word, it's was excellent.

Good pricing, no hidden fees or extra added fees.

Quick flight required, all went to plan. Not used the company before. But more than happy with the service I got.

We were able to make our booking quick and easy.

Helloworld have the worst customer experience. I booked a ticket and they didn't issue it in time for the flight, British Airways were as frustrated as me and I was on the phone for over 45 minutes on hold with Helloworld to try and get the ticket re-issued.

It takes a matter of seconds to issue a ticket in the GDS. If they say otherwise, it's total rubbish. Helloworld took my payment and then didn't issue the ticket in time, so I had to buy a new ticket from british airways so that I could check in and board the flight.

I will NEVER book with helloworld again.