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Order number WBHMUSSL14739. I ordered this dress around 9:58pm EST on 4/6/26. The charge is still pending. I chose expedited shipping as the dress is needed by 4/27. I have emailed AND have not re... See more
Company replied
Took forever to come in then it looked nothing like the photos. Material was cheap, the color was different and the material was different than showed on the picture. Do not order from here.
Company replied
I ordered my daughter’s Quinceanera dress from them…I was worried that it wouldn’t get here in time and I ordered expedited shipping, but it arrived before expected and it was stunning!! I ordered in... See more
Company replied
Company details
- #129 of 136 best companies in Women's Clothing Store
Written by the company
HELLYMOON is an international B2C dresses fashion e-commerce platform. The company mainly focuses on women's wear, aims to promptly offer stylish quality products at appealing prices to every user in the world.
Contact info
United States
- service@hellymoon.com
- hellymoon.com
1.8
Poor
277 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Total scam
Total scam. Do not order from this place I've been trying to return these dresses from the day they were received and either get ignore or a generic we will get to you. Shortly. This is a total scam.
May 14, 2023
Unprompted review
Reply from Hellymoon
Hello kimberly ford,
Thank you for sharing your review with us. At Hellymoon we pride ourselves on quality and service, so we're truly sorry to hear that your experience didn't meet our standards.
We would really like to help, but we found out you left this review without any order number. We feel sorry about that. Pls, feel free to contact us and provide your order number? Our email address is service@hellymoon.com.
Our customer service team is here for you, and happy to help if you have any additional questions!
Enjoy the rest of your day!
Hellymoon Customer Care
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DO NOT PLACE AN ORDER WITH THIS SITE!!
DO NOT PLACE AN ORDER WITH THIS SITE!!! WE PLACED AND ORDER, OUR CARD WAS CHARGED AND WE NEVER RECEIVED THE ORDER. WE HAVE TRIED MULTIPLE TIMES TO RESOLVE THE ISSUE AND SIMPLY GET EMAILS EVERY COUPLE OF DAYS WITH A DIFFERENT STORY ABOUT THE ORDER.
April 7, 2023
Unprompted review
Reply from Hellymoon
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@hellymoon.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Hellymoon Customer Care
NO REPLY FROM CUSTOMER SERVICE FOR…
NO REPLY FROM CUSTOMER SERVICE FOR RETURN. WE PAID EXPEDITED SHIPPING (3-5 BUSINESS DAYS) AND THE DRESS ARRIVED IN 10 BUSINESS DAYS, WHICH WAS TOO LATE FOR THE EVENT. CONTACTED CUSTOMER SERVICE RIGHT AWAY TO RETURN AND HAVE HAD NO REPLY. NOW APPROACHING THE 14 DAY RETURN MARK - WHAT IS GOING ON HERE????
May 5, 2023
Unprompted review
Reply from Hellymoon
Dear Melissa,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@hellymoon.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Hellymoon Customer Care
Great dress!
The craftsmanship of their dresses is amazing. I'm so impressed with my purchase.
May 4, 2023
Unprompted review
Reply from Hellymoon
Hi Vincent Andrews ,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Best Regards,
Hellymoon Customer Service Center
Superb customer service
The staff was so helpful in finding me the right dress. I will definitely be back!
May 2, 2023
Unprompted review
Reply from Hellymoon
Hello Customer,
Thank you for your review! Hellymoon will keep make improvement with our products and service. Hope you enjoy the shopping : )
Best Regards,
Hellymoon Customer Care
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We ordered a dress for my daughters…
We ordered a dress for my daughters prom, did not receive a confirmation email and the dress arrived this week far larger than expected despite us taking pains to order according to the size guidelines online and with no tags or packing slip. To date I have emailed 3 times asking to return the item and received no response from the company. I note they are very quick to respond to positive reviews on trust pilot!! Please think twice before ordering- there is a lot of money at stake for an item that proves extremely difficult and perhaps impossible to return.
As a continuation of this review following the response below from Hellymoon, thank you for your well worded reply but please don’t pretend to care if you have absolutely no intention of letting me return this item. As requested I once again emailed (4th time) and once again have received no reply.
May 5, 2023
Unprompted review
Reply from Hellymoon
Dear Cecilia Talbot,
I hope this message finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.
We would like to help you solve the problem asap and you can just send it directly to service@hellymoon.com regarding this issue. I hope to hear from you soon. Thank you and have a wonderful day!
Kindest Regards,
Hellymoon Customer Care
Have I been scammed?
The dresses are perfectly fine, but not the correct size for my daughter. I got a sinking feeling when they arrived with no tags or packing slip. They look new but have no tags or labels. I purchased them based on the stated promise of being able to return them as online shopping is a crap shoot on sizing. I've emailed Hellymoon multiple times since I received the dresses to initiate a return and no one is responding. Email is the only way of contacting them Have I been scammed? Am I out $250 for 2 dresses my daughter can't wear?
I also ordered from Zapaka, not knowing that they are the SAME company (yes, I am naive and didn't google both companies to check reviews. We were excited to find prom dresses she likes and jumped on ordering). There is even LESS time to initiate a return with Zapaka so if those dresses don't fit, (if they ever arrive) am I out even more money?
Hellymoon/Zapaka, please respond. Please make returns easier and faster. Please respond to customers' emails within 48 hours, especially if you allow returns only in a short window of time. Perhaps all will be made right and I can update this review but for now, I'm pretty worried that I'm out a lot of money.
Update May 9th. The company did respond eventually and said they wanted me to be "100% satisfied" with my purchase and would need photos of the dressed to start a return. I sent those immediately and a couple of days later, they offered a 20% discount on alterations. I said I wanted to return them and get a refund and they stopped responding. I have emailed several more times but have not gotten a response. DO NOT BUY FROM THIS COMPANY UNLESS YOU PLAN TO KEEP THE DRESSES AND WILL NEVER WANT TO MAKE A RETURN. Their return policy is 100% deceptive.
May 2, 2023
Unprompted review
Reply from Hellymoon
Dear Cara DeBusk,
I hope this email finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.
We would like to help you solve the problem asap and you can just send it directly to service@hellymoon.com regarding this issue. I hope to hear from you soon. Thank you and have a wonderful day!
Kindest Regards,
Hellymoon Customer Care
Stylish and affordable dresses
I found a beautiful dress at a great price. Can't wait to order more!
April 27, 2023
Unprompted review
Reply from Hellymoon
Dear Austin Cornish,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
Hellymoon will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Hellymoon Customer Care
Stress-free shopping
Their customer service made finding the perfect dress a breeze. I'm a happy customer!
April 30, 2023
Unprompted review
Reply from Hellymoon
Hello ,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
Hellymoon
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Simply Stunning!
I purchased a dress from this company, and it exceeded my expectations! The quality is amazing, and the fit is perfect. I'll definitely be shopping here again.
April 18, 2023
Unprompted review
Reply from Hellymoon
Hello ,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
Hellymoon
Beyond My Expectations
To be honest, I was skeptical when I first ordered this dress. The photos looked too good to be true for the price I was paying. But my doubts were washed away the moment I opened the package and saw its beauty in person. The vibrant colors, on-trend style and impeccable details far surpassed my expectations. I now see why this dress gets so many five star reviews. It really is stunning, well-made and perfect for any occasion or budget. I will definitely be a repeat customer.
April 30, 2023
Unprompted review
Reply from Hellymoon
Hello ,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
Hellymoon
Excellent online shopping!
I love their easy-to-navigate website and the detailed product descriptions. It made finding the perfect dress a breeze.
April 9, 2023
Unprompted review
Reply from Hellymoon
Hello ,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
Hellymoon
Love my dress!
The quality and fit are outstanding. I can't wait to wear it to my event!
April 23, 2023
Unprompted review
Reply from Hellymoon
Hello ,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
Hellymoon
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Beautiful designs!
This company has some of the most unique and gorgeous dress designs I've ever seen. I'm constantly receiving compliments on my new dress.
April 11, 2023
Unprompted review
Reply from Hellymoon
Hello ,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
Hellymoon
Please cancel my order WBHMUK1311
Please cancel my order WBHMUK1311
I have emailed many times within the first 24 hours.
Please cancel the order.
Update
Thank you for all the responses. Very good customer care in the end. You need to keep in touch with customers. We are too far away to send all that money and not know what it happening. Please don’t be heartbroken.
April 29, 2023
Unprompted review
Reply from Hellymoon
Hi Nancy Slater,
Thanks for your feedback.
Actually, our representatives are trying their best to help during all the process. They are heartbroken when they receive the feedback. The refund has been done as we agreed.
May you have a good day and keep in touch.
Kindest Regards,
Hellymoon Customer Care
DO NOT TRUST THIS COMPANY
DO NOT TRUST THIS COMPANY. THEY WILL IGNORE YOUR EMAILS IN AN ATTEMPT TO DELAY A RETURN AND SCAM YOU OUT OF THEIR “14 return day” policy. It is a total scam of a company and they took advantage of my daughter & her purchase.
order #WBHMUS7032
March 16, 2023
Unprompted review
Reply from Hellymoon
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@hellymoon.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Hellymoon Customer Care
WBHMUS9875— Company sent 1 of the 3…
WBHMUS9875— Company sent 1 of the 3 dresses I ordered. They did credit me for the 2 not sent, but the 3rd dress arrived late so it needs to be returned! I emailed and said I’ve never opened the package and I got an email response saying I had to take pictures of the item to start the return process! So I opened up the package for a dress we won’t even use just to take pictures. Sent them in, and of course NO RESPONSE! The dress is nice and would have been great if it would have arrived when the website said it would - and I paid express shipping! Nice product but poor delivery and customer service!
April 21, 2023
Unprompted review
Reply from Hellymoon
Dear Renken,
I hope this email finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.
We would like to help you solve the problem asap and you can just send it directly to service@hellymoon.com regarding this issue. I hope to hear from you soon. Thank you and have a wonderful day!
Kindest Regards,
Hellymoon Customer Care
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No response for retour
I have ordered dresses for my daugther, I have received them but they are not fitting wel and the color is different. Now I want to send them back, but there is no response on the e-mail. Thuis is very bad of the company, please send me the adres and I will return them. Ordernumber WBHMUS10702.
April 24, 2023
Unprompted review
Reply from Hellymoon
Dear customers.
We are aware of your major complaint and sorry for the inconvenience.
We apologize for the delayed response. But we will never ignore your request. Due to the high volume of inquiries, our customer service staff are doing their best to respond to every request. We apologize for the delayed response. Hope you can understand, we will try our best to solve the problem for you.
To resolve your issue, our customer service staff has sent you an email. Remember to check your email.
Thanks for your time and effort. Hope we can serve you better in the future.
Hellymoon
Radio silence when requesting return
I ordered two dresses which I now want to return as they do not fit me. I requested return labels 48 hours ago and have had no response.
Order number is WBHMUK1200.
There is no ability to return without contacting the seller which is incredibly frustrating. Please ask the customer service team to contact me asap.
April 23, 2023
Unprompted review
Reply from Hellymoon
Dear Gemma Bailey.
We are aware of your major complaint and sorry for the inconvenience.
We apologize for the delayed response. But we will never ignore your request. Due to the high volume of inquiries, our customer service staff are doing their best to respond to every request. We apologize for the delayed response. Hope you can understand, we will try our best to solve the problem for you.
To resolve your issue, our customer service staff has sent you an email. Remember to check your email.
Thanks for your time and effort. Hope we can serve you better in the future.
Hellymoon
If I could rate this company with a 0…
If I could rate this company with a 0 stars on their return policy, I would!! I sent the dress back and they received is Mar 17th. I've been speaking with their live chat for weeks now, no updates, still stating they are waiting for the warehouse to verify. It's been over a month now!!! What a joke! You better pray you love your dress, cause if you don't, you're screwed!
April 21, 2023
Unprompted review
Reply from Hellymoon
Dear Stacey,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@hellymoon.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Hellymoon Customer Care
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