Harry and Rose from the onboarding team were honestly incredible, I could not speak more highly of them. Nothing was ever too much, very patient and they made sure nothing was rushed and everything wa... See more
Company replied
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The team at Helm understood our requirements and priorities from day 1 and clearly explained how the system would benefit us. The system has deliverd what we required it to. Adam was great in the ini... See more
Company replied
The team at Helm have always been really supportive of us and helped to set up so many processes, they've supported us in completely turneing our wwarehouse processes around. We started working with S... See more
Company replied
Onboarding is very very long winded about 8-10 hours, I dont understand why they cant just set everything up and provide you with the system. Support is also terrible again takes ages to reply and n... See more
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Company details
Written by the company
WAREHOUSE EFFICIENCY. REDEFINED. The world’s leading brands trust Helm to supercharge their warehouses with unparalleled speed and precision. Our WMS streamlines inventory tracking, order fulfilment, replenishment, and shipping—powering a smarter, more agile warehouse from end to end. Helm is a fast, multichannel OMS and WMS designed specifically for ecommerce. Streamline your order management, speed up warehouse operations, and easily scale your business across multiple sales channels. Connect Your Whole Business Helm connects you to over 650 sales channels, couriers, and marketplaces—all from one powerful platform. It takes care of orders, shipping, and stock, so you can spend less time on operations and more time growing your business.
Contact info
United Kingdom
- 01377455180
- hello@thedespatchcompany.com
- helmwms.com
4.6
Excellent
47 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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The best value and most important software in our ecommerce business
Absolute time & money saver - the most critical part of running our ecommerce business. We sell on various sales channels (Shopify, OnBuy, Fruugo, Amazon, eBay etc) and all orders are pulled directly into Despatch Cloud and shipped with one click. The platform is so easy to use, and has saved us hours and hours of manual fulfilment and greatly reduced packing errors. The support team is fantastic and we've tweaked the system to run just as we need. It's an incredible system and I would recommend it to anyone looking to streamline their ecommerce fulfilment systems.
May 1, 2020
Unprompted review
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I have used Desaptchcloud.com for over…
I have used Desaptchcloud.com for over 1 year now.
On their Gold plan, Matthew and his team created a plug in which makes a huge difference to processing orders to our specifications and makes a significant annual cost saving.
The support for the most part has been very good, but I have needed to chase up a couple of times on one issue, but was not a critical issues so I can forgive them for that.
Overall Despatch Clouds integrations with the couriers we use and the stock synchronisation with Amazon and Fruugo save us a lot of time and therefore money and far exceeds the costs of the service.
I do check alternatives from time to time but for the moment very happy to use Despatch Cloud.
November 28, 2019
Unprompted review
Excellent UK Based Company
Highly recommended company that has helped us triple our online sales. I looked at many options before choosing Despatch Cloud and am very happy I went with them.
March 1, 2019
Unprompted review
Professional from the very start
Professional from the very start. Highly recommended - has made my life so much easier.
December 23, 2018
Unprompted review
Good Service from Matthew and His Team
Good Service from Matthew and His Team. Always looked after my ecommerce websites and hosting and has never let me down.
Would truly recommend!
December 21, 2018
Unprompted review
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Greatly improves efficiency and accuracy.
I run the company who Despatch Cloud was originally designed for. We have been using Despatch Cloud and it's the previous system for 6 years now.
We run multiple websites off the software, as well as Market Places like Fruugo, Amazon, eBay.
Firstly Despatch Cloud allowed us to massively increase efficiency, the development team actually spend time in the warehouse to see how we processed orders so that they could tailor the systems to how a warehouse actually operates. We can process far more orders now without increasing staff.
The Despatch Cloud helps us improve accuracy and the ability to synchronize stock across systems makes our expansion possible.
Uptime has been great, we have never (so far) had any issue which was not minor and those which we have had have been quickly resolved. Which leads me on to customer support which again has been very good.
There are a few quirks in the system, I think the search functions could be stronger, for example, it won't recognise the plural form of words.
Overall we at Funky Giraffe are very pleased with the system and are happy to recommend it.
December 21, 2018
Unprompted review
its made all the difference and cut…
its made all the difference and cut hours off the time spent processing orders and also updates the stock for all our outlets with ease I don't know how we managed before
Mazeys
July 17, 2018
Unprompted review
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