helplama.com Reviews 3

We have been using their service for a few months now. They helped us reduce internal support load while keeping response times and quality high. They were flexible with our tools and workflows and ramped up fast despite a tight timeline.

My experience with Helplama has been very disappointing. The team is highly unprofessional and extremely difficult to communicate with. There’s no phone number to reach them, and when they do respond, their tone is rude and unhelpful. They rarely bother to reply on time, which makes resolving even simple issues frustrating. I wouldn’t recommend their services based on how poorly they handle customers.

We are a GCC based company looking to onboard a customer support. I reached out to them over chat - First of all they call themselves a customer support company but do not have a phone number or email address mentioned anywhere on their website(?!) When I asked for phone number, this is the exact response I got - "We do have phone support, our lines are not open for scammers though". They decided I am a scammer because I was using my personal email id for the chat. Her responses were borderline rude and sarcastic and continued emailing. She was forcing me to book a call. Why would I book a call when this first interaction was this bad? Speaks volumes about their service. I will not recommend using them. There are many many better options.