Used it twice. Payment is easy and communication with the booked provider as well. Good overwiew over all available providers and their prices.
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See what reviewers are saying
Overview and usability becomes better step by step - supports the process also better now (can do most of the standard actions) Some improvenment ideas * enable to add ratings from App even if y... See more
Good experience in general with the booking. Once they called me back and asked if I want the money back because the cleaner was very late (didn't expect anyone checks and follows up on this). It woul... See more
Very good service. Booking a cleaning person is simple and easy. The whole process couldn’t be more straight forward. We had a very good first experience. I would suggest adding a filter for lan... See more
Company details
Written by the company
Willkommen bei Helpling, Europas führendem Marktplatz zur Vermittlung von Reinigungskräften. Über Helpling finden Sie ganz unkompliziert haftpflichtversicherte Reinigungskräfte für Ihr Zuhause. Vergleichen Sie Profile und Preise und finden Sie die für Sie passende Reinigungskraft mit nur wenigen Klicks.
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4.4
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 44% of negative reviews
Typically replies within 1 week
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I found a gem
I found such a gem of a cleaner! The app is easy to book also reoccuring appointments or cancle if you need it! From my experience it is all really smooth!
August 20, 2025
Unprompted review
Hi I’m a very good cleaners and I’m…
Hi I’m a very good cleaners and I’m always satisfied with my customer but at the end of the day .. some of them give me great star and nice comment on my platform and end up not paying me after a long clean so those are my challenging here I have an on paid money for more than 3months now and another for 1month which is sad
July 26, 2025
Unprompted review
I’m good at many types of cleaning
I’m good at many types of cleaning
Ironing
Laying bed
Door glass
Cleaning as well
I have the patience to work in a humble way
July 9, 2025
Unprompted review
My first experience with Helpling
My first experience with Helpling, and my first cleaner did not show up. Helpling got a replacement for the next day. The original cleaner asked for 30 euro per hour. I noticed that Helpling promised the same rate to the second cleaner, who had been willing to take 18,50 euro per hour. Customer service responded to me immediately and was able to negotiate a lower price with the second cleaner. The second cleaner came on time and did a super job.
July 1, 2025
Unprompted review
Reply from Helpling Deutschland
Hello Mom in Berlin, thank you very much for sharing your first experience with Helpling.
We sincerely apologize for the inconvenience caused by the initial cancellation – reliability is very important to us. We’re glad to hear that our customer service could quickly support you and find a suitable solution.
We appreciate your feedback regarding the pricing. Please know that fair and transparent conditions for both customers and service providers are a priority for us. We’re happy that your second cleaner did a great job and that you’re satisfied with the result.
If you need any further assistance, feel free to reach out at any time. We’re here to help.
I have not really work much so, I can't say
The first job was didn't correspond with my time but, the second job was very very good
April 11, 2025
Unprompted review
Do not use this platform
Do not use this platform! I rescheduled an appointment 2 weeks in advance as I was no longer going to be in the country, however as the cleaning provider didn't accept the new date, the platform kept the original appointment and I was charged 80 EUR for an appointment that I had changed. Customer service were terrible after I shared proof of my reschedule. A platform shouldn't keep an appointment if a reschedule is made, and atleast offer a refund if the techinical error is on their side. There are better alternatives out there, don't use this site!
EDIT:
My one star review still stands - despite Helpling performatively reaching out to me below. An offer of 10EUR voucher for your platform is just further insult to what I have already experienced above. No one has taken the time to understand why this is a poor customer experience and even worse customer service. I will no longer use your platform, so how does a 10 EUR voucher make up for the 80 EUR I was wrongfully charged? DON'T USE THIS PLATFORM
June 28, 2025
Unprompted review
Reply from Helpling Deutschland
Hello Martina, we’re truly sorry to hear about your experience – this is absolutely not the way we want anyone to feel when using our platform. We understand how frustrating it must be to be charged despite having tried to reschedule in advance, and we completely agree that clear communication and fairness are essential in such cases.
We’d really appreciate the opportunity to look into this further and see what went wrong. Please reach out to us directly at kontakt@helpling.de so we can investigate your case in detail and work towards a solution.
Again, we're very sorry for the inconvenience caused and thank you for bringing this to our attention.
I have booked a deep cleaning with my…
I have booked a deep cleaning with my flat. During the cleaning session, the agent get in touch with me insist on double counting the number of windows we need to clean, otherwise, refuse to clean the windows.
Our window size are within the limits and descriptions from Helpling descriptions. But the agent insist on double counting it (each window has two sections counted as two).
This is exhortation and financial fraud.
June 20, 2025
Unprompted review
Reply from Helpling Deutschland
Hi Tiansu Yu,
thank you for taking the time to share your experience. We're truly sorry to hear about the disagreement regarding the window count during your deep cleaning session — that’s understandably frustrating.
Please know that all cleaning providers on our platform are self-employed and responsible for estimating the effort based on the information provided. However, it’s very important to us that any misunderstandings are resolved fairly and transparently.
We take your concern seriously and would like to investigate this case further. Could you please reach out to us at kontakt@helpling.de with your booking details? We’ll be happy to look into what happened and assist you directly.
Thank you again for bringing this to our attention.
Customer satisfaction is more important for me
This is my first job in Germany and I will do my best to.
June 21, 2025
Unprompted review
My experience has been wonderful
My experience has been wonderful both on the app and also with the customers that I work for
June 16, 2025
Unprompted review
Reply from Helpling Deutschland
Hello Enyinnaya Igwe, thank you so much for your kind feedback!
We’re truly happy to hear that you’ve had a wonderful experience both with the app and the customers you work for. Creating a smooth and positive experience for everyone on our platform is exactly what we strive for.
We're glad to have you as part of the Helpling community!
Nice people and their beautiful homes
I love the fact that I am able to work at my own pace, meeting different people all the time, Luckily for me all the people I have met are so nice and have beautiful home.
My only problem is sometimes the client doesn’t have complete cleaning supplies, I will be happy if the app can advise clients about how to prepare before an appointment
June 4, 2025
Unprompted review
Straight forward & positive
June 10, 2025
Great platform to find service…
Great platform to find service professionals. I have used it to find cleaning service for my apartment many times and have got good service every time. Definitely recommended.
June 9, 2025
Unprompted review
I love everything about this app
June 11, 2025
Unprompted review
Agnes is the greatest
Agnes is the greatest. Helping is a great and affordable solution for your cleaning needs
June 7, 2025
Unprompted review
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