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8010 Woodland Center Blvd, 33614, Tampa, United States
We use Helprace complete help desk solution with ticketing, community and KB. Plenty of features, user-friendly UI. Everything is perfect and we are just waiting for several personal features to be released for us.
The ticketing system is quite solid and it’s far ahead of email that most small businesses are used to. The selling point however is the community and the four-category feedback portal. Users can ask a question, report a problem, give praise and all of that is transcribed directly into the admin panel. It’s a great feature and I wish more helpdesk software had adopted this.
I wish there were slightly better reporting but other than that it fits the bill quite nicely as far as my needs go as a small business. Perhaps later down the road I’d like to see a dashboard and time tracking for tickets.
Since Helprace is cloud-based, it's a easy for small businesses to grow with. I would advise that whoever is considering Helprace first determine whether they want a certain level of interaction with their end user as it's a great all-rounder in that department.
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