I tried several times to register on the system, but first they repeatedly failed to send the verification SMS. Then I got "Oops, something went wrong, please contact support" (and the "contac... See more
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See what reviewers are saying
Lisa Bradley, our Account Manager, is always extremely helpful. When we've had questions about how to best utilize HelpScout and its many features she has always been prompt about setting up a mee... See more
We’ve been using HelpScout for the last 7 years and it has been exactly what we were looking for, an alternative option to overpriced enterprise level EMS options. As a tool, HelpScout is flexible, in... See more
Our vessel has a few different email addreses we need to keep in check. We use HelpScout so that several of our crew can keep an eye on multiple inboxes. The notes and tags features are very usef... See more
Company details
Information provided by various external sources
Help Scout, formerly known as Brightwurks, is a help desk software company headquartered in Boston, Massachusetts.
Contact info
City Hall Plz 100, 02108, Boston, United States
- helpscout.com
3.4
Average
42 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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prices increased A LOT!!!
In the past you paid flat price for the service and then they changed the pricing model and charge money for EACH USER now, so you have to pay like 10 times more
May 9, 2016
Unprompted review
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