Hembry Reviews 31

I had a disappointing experience with Hembry. When I left my office everything was fine, but after the cleaning our door was damaged. I reported it immediately and explained that the damage must have happened during the service, yet Hembry refused to take responsibility or offer a fair solution.

What concerns me most is that they asked me to remove my previous Trustpilot review, and I can no longer find it. Accidents can happen, but the lack of accountability and transparency is not acceptable.

Be cautious that they don’t take responsibility for damaged items. They are changing the dates/ cleaning staff often. Some of the staff does good job but there are other companies that do the same, plus take responsibility for loss/damaged items

It was super satisfying job✨ super clean, no more worrying because we are able to check before the cleaner leave. Actually there was an accident on the cleaning day because the cleaners came to my house without any quotation and confirmation before but in the end we solve the problem.

Very bad experience, they are expensive and take too much time for half-assed sloppy job. The women was more than 30 minutes late, she missed to clean half of the surfaces in the apartment and made a mess of just partially wiping the closet door. She showed to me couple of stains saying that she cannot clean them and I did clean them after she left. She also took too much time, 4 hours for 86 sqm apartment that is almost unfurnished and has only one carpet since we recently moved in.