I ordered from you and originally it was returned to you as it was posted to the wrong address. You emailed me and I informed you of the correct address but I have never received my order. I am still... See more
Company replied
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See what reviewers are saying
Outstanding CBD reseller, decent range of brands and the 20% off discount makes it very competitive. What sets Hemptations apart though is the database of lab reports, this is a brilliant touch. One d... See more
Company replied
Just received my 3rd order from them. Not only are the deliveries on time, products are in great condition, the staff being very helpful and friendly, they also have responded to requests/deliv... See more
I have ordered from this company before,the 360 CBD thermabalm I usually buy is really useful for my painful joint so I decided to buy some CBD patches( CBD brothers)to see how they would help in reli... See more
Company replied
Company details
- Cannabis store
- Health and Beauty Shop
- Herb Shop
- Homeopathic Pharmacy
- Vaporizer Store
- Vitamin and Supplements Store
Written by the company
The UK's #1 CBD shop with the largest selection of premium CBD products from the biggest brands in the industry.
Contact info
3 Central Avenue, BT20 3AF, Bangor, United Kingdom
- 02891461955
- sales@hemptations-cbd.com
- hemptations-cbd.com
4.0
Great
249 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Swift delivery
Swift delivery, excellent range of products, fair prices, friendly service and reliable expertise.
November 11, 2024
Reply from Hemptations CBD
Thanks a lot for leaving us this really informative and kind review. We really appreciate your continued support and I hope you have an excellent new year!
Reply from Hemptations CBD
Thank you for leaving us this kind review. I'm delighted that you are happy with everything and I hope you have a great new year!
wonderful CBD products…
Given them five stars as the products are absolutely amazing the customer services as well and to get something back with points is really good as well. I will be back and I highly recommend recommend.
The vape and the cigarettes are the best, and they have menthol cigarettes and I hope they’ll be able to get them in again no nicotine just cbd
November 1, 2024
Reply from Hemptations CBD
Thank you so much for leaving this really helpful and kind review. I'm glad you're happy with the TAAT's and thank you also for ordering again since. Wishing you a very happy new year!
CBD Vape
Had a bit of an issue with a CBD vape being leaky, but emailed the company and they sent out a replacement kit for me
September 25, 2024
Reply from Hemptations CBD
Glad we got that sorted for you and thanks again for your patience and understanding. I hope you have a fantastic new year!
Great drinks,delivered quickly.
September 21, 2024
Reply from Hemptations CBD
Glad you're happy with everything! Thanks so much for ordering with us and I hope you have a wonderful new year.
Reply from Hemptations CBD
Hello Monika, thank you for your review and feedback. I'm sorry to hear your product had just 4 months remaining on the date. I understand that you require a longer date. To aid this we have offered a full refund or exchange or a partial refund in the form of a credit note if you choose to keep the product. I see your email has already been responded to. Please let us know which option you would prefer so we can ameliorate your experience with us.
Would deffo buy again
Was a little dubious as a first time CBD vaper.
Was pleasantly surprised at how smooth the liquid tasted (Mint with a hint of CBD)
Would recommend for relaxation.
Will definitely purchase again.
August 21, 2024
Reply from Hemptations CBD
Thank you Tracey for this very kind and super helpful review. I'm delighted to hear you have had a good experience with us. We really appreciate the support!
Great choice of products at competitive…
Great choice of products at competitive prices.
July 29, 2024
Reply from Hemptations CBD
Thanks so much for your kind feedback Sharon. I'm delighted to hear you are happy with the choice of products and prices! We really appreciate the support.
Reply from Hemptations CBD
Thank you for ordering and leaving us this kind review Anna. We really appreciate it. Have a great weekend!
Reply from Hemptations CBD
Thanks so much for reviewing us Caroline. I am delighted to hear you're happy with the experience and your product. We really appreciate your support!
The website was easy to use and the oil…
The website was easy to use and the oil came in two days it’s for my 14 year old dog his hip has eased off a bit already great product will be buying again when I need more
May 15, 2024
Reply from Hemptations CBD
Hello Catherine, that's excellent news. I am delighted to hear it's helping your doggo. Thanks so much for ordering and leaving his kind review!
Great product with prompt delivery and…
Great product with prompt delivery and explanation on the use.
April 30, 2024
Reply from Hemptations CBD
Thanks so much for ordering and leaving us this helpful review. We're really pleased that you're happy with the product and delivery times.
Website was very helpful
Website was very helpful. Easy to use and order. Payment options were easy. Delivered very promptly 👌
April 23, 2024
Reply from Hemptations CBD
Hello Jackie! We're delighted you're happy with your experience on our website. And thank you very much for leaving us this kind review! I hope you have a wonderful weekend!
Thanks
Stephen
Reply from Hemptations CBD
Thank you Nikki!! I'm delighted to hear you're happy with our products and service. We really appreciate you ordering and taking the time to leave us this helpful review. Thank you for your support.
Stephen
Product arrived didn't work now I have…
Product arrived didn't work now I have to go out my way to send it back and get a return he could take a week.... I didn't send it back as products crap to much hassle keep the 18pound... Please read this befor purchasing
March 18, 2024
Reply from Hemptations CBD
Hello Ricky, as I explained to you in email, we have a returns process to follow to ensure we inspect and claim for faulty devices. You would be surprised how many returns are not actually faulty. This is not only laid out on our website but you agreed to these terms upon purchase.
And we have stuck to this process on our end. You were printed and sent a 24 hour returns label on Friday when you said you would return the device. Had you posted it then you would have received your repaired or replaced order back on Monday in a quick 48 hour working day turn around.
And you were aware this was the case so pretending the return would take a week when you’ve changed your mind and decided not to return the device doesn’t really wash unfortunately.
Ultimately this review is decrying us not deviating from the agreed upon returns process and you not being bothered to return the device. Of course we will continue sticking to our more than fair, incredibly efficient returns process.
Sorted out the Royal mail which was…
Sorted out the Royal mail which was good
And fast reply to my msg
Thanks
Paul
Just tried it and very smooth :-)
March 18, 2024
Reply from Hemptations CBD
That's great to hear Paul, sorry again about the delay and thanks for leaving us this kind feedback. We're delighted to hear you're enjoying your order!
First time ordering, very good!…
Order was delivered in a timely manner and website was a breeze to use!
March 15, 2024
Reply from Hemptations CBD
Thanks so much for this review, Thomas! We are so glad you found our website easy to use and that your order got to you in good time. It's so brilliant to hear your first time shopping with us was enjoyable!
I ordered CBD from here
I ordered CBD from here. It was well packaged and arrived really fast I can highly recommend buying from here
March 8, 2024
Reply from Hemptations CBD
Thank you so much for this lovely review! We're so glad you got your order quickly and safely. It's also brilliant to know you would recommend us and enjoyed your experience. Thank you for shopping with us!
My experience was very good with the…
My experience was very good with the company as my order was delivered very quickly and the person I spoke to was very helpful
February 28, 2024
Reply from Hemptations CBD
Thank you for this kind review, Heather! We do our best to be helpful and give our customers the best experience possible, so it's great to know we achieved this with your order. Thank you so much for shopping with us!
Reply from Hemptations CBD
Thank you for this kind review Debbie! We do our best to stock quality products and get them to you promptly - it's great to know this is reflected in your experience with us :) Thank you for shopping with us!
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