This company is a scam. Paid £2,000 on top of a big fee to get an "expedited service" and this took one year to complete something which I was told would take two weeks. The initial advisors suddenly... See more
Company replied
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A cold call first from a gentleman saying we would be contacted again. This time Janey came on and was very helpful in ascertaining whether our will and tenancy on our rental suited us and if she coul... See more
Company replied
Having little knowledge of our status as we approach the time when one must think about what happens to our 'stuff' when we leave this world, it was an extremely helpful chat with Jamie, making us kno... See more
Very impressed with the service I received. I was hesitant at first, as there is so much information available that can often be confusing or contradictory. However, the advice and guidance I receiv... See more
Company replied
Company details
Written by the company
Henceforth Trust and Wills offer Comprehensive, expert, affordable estate planning services to help you protect your assets today and secure your legacy for tomorrow. From drafting your Last Will and Testament and expert trust advice to probate guidance and setting up your lasting power of attorney, we provide tailored solutions to suit your unique needs and circumstances - all delivered with professionalism, clarity, and care. With years of experience and a client-first approach, we’re committed to making estate planning simple, accessible, and stress-free. Our team takes pride in offering outstanding customer service and support at every step of the journey. At Henceforth Trust and Will, you can count on trusted advice, expert guidance, and complete peace of mind - all at a price you can afford. Whatever it is, we have you covered!
Contact info
4.5
Excellent
234 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company is a scam
This company is a scam. Paid £2,000 on top of a big fee to get an "expedited service" and this took one year to complete something which I was told would take two weeks. The initial advisors suddenly "leave" and all contacts are always "off sick", so it is impossible to progress on matters within an appropriate timeline. And after speaking to lawyers on the matter, the service we paid for is something which is actually easily accessible and very very very overpriced and we have paid scam price for a very very poor / illegitimate service. Granted that the company would inevitable deny these claims and attempt to silence this review and accuse the review of being "defamatory", I would be more than happy to share all details of this entirely accurate review to any neutral party.
July 1, 2026
Unprompted review
Reply from Henceforth Trust
You have further updated your review and expressed you are ‘ more than happy to share all details of this entirely accurate review with any neutral party’
We would like to request you share your Client Number which will begin with HF so we can confirm if you are a genuine client or not?
We are very happy to call you to resolve any genuine concerns you may have.
We reiterate your claims in the review are entirely false and clearly defamatory!
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This appears to be a SCAM review:
We take all client feedback seriously; however, we are unable to identify you as ever being a client of Henceforth Trusts using the username or information provided.
Your review contains a number of serious false allegations regarding our business, including the defamatory false claims that we are a scam. These allegations are completely false and entirely contrary to our records and experience of providing professional services to our genuine clients. We are therefore concerned that the review may have been maliciously posted for reasons unknown.
We have never charged an additional fee of £2000 to expedite services-so this is a completely false statement!
As you will appreciate, we have a responsibility to protect the reputation of our business and to ensure that reviews published about us are genuine and based on an actual client experience. In accordance with Trustpilot’s guidelines, we would therefore ask you to provide the requested information so that we can verify your identity and investigate the matters you have raised properly.
If you are a genuine client, we would be more than happy to investigate any genuine concerns and address any legitimate issues you feel you have experienced, however we reiterate that the content of your post is completely false.
Kind Regards,
Henceforth Ltd
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Peace of mind
I found the process much easier than I anticipated, Kris was very thorough and explained everything in a friendly and professional manner, I appreciated that they listened to what I said then tailored everything to my needs, extremely happy with the whole process
Stephen
May 29, 2026
Unprompted review
Reply from Henceforth Trust
Thank you for your feedback. We are delighted to hear that you felt comfortable and supported throughout your consultation. Providing a positive and stress-free experience is important to us, and we are pleased that this was reflected in your visit. Should you require further assistance, please do not hesitate to get in touch.
Very impressed with the service I…
Very impressed with the service I received. I was hesitant at first, as there is so much information available that can often be confusing or contradictory. However, the advice and guidance I received quickly put my mind at ease.
Thank you.
Gary
June 26, 2026
Unprompted review
Reply from Henceforth Trust
Thank you Gary for taking the time to leave such a thoughtful review.
We are delighted to hear that we were able to provide the advice and guidance you needed to put your mind at ease. We understand that estate planning can often seem overwhelming, with so much conflicting information available, so it is wonderful to know that our team helped make the process clear and straightforward.
A fantastic experience from a team that…
A fantastic experience from a team that clearly cares about its clients. Everyone was friendly, professional, and extremely organised. The process was handled efficiently, with paperwork provided quickly and clear guidance at every stage. Jane never put any pressure during appointments and provided plenty of opportunities to discuss different options. They took what could have been a confusing process and made it easy to understand, giving me confidence that everything had been put in place correctly.
June 23, 2026
Unprompted review
Reply from Henceforth Trust
Thank you for taking the time to share your experience. We are delighted to hear that our team was able to guide you through the process clearly and provide the reassurance you needed along the way. We understand that estate planning can sometimes feel complex, so ensuring our clients feel comfortable, informed, and able to ask questions at every stage is extremely important to us. We truly appreciate your feedback and are grateful for the opportunity to have assisted you with your planning.
Great team to work with
Great team to work with. Everyone is so efficient.
Paperwork sent out promptly.
You never feel rushed on a call and there is plenty of opportunity to ask questions.
They just made a complicated set of paperwork look easy! Thank you so much 🤩
June 2, 2026
Reply from Henceforth Trust
Thank you for your review. We are glad that our team’s friendly and thorough approach provided clarity and reassurance throughout your interactions. Ensuring clients feel supported and informed is central to our service, and we value your trust.
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Avoid this company at all costs
I have had some alarming conversations regarding my mothers will, trust for the house and power of attorney. We engaged this company 4 years ago to set all of these things up. The power of attorney we ended up completing ourselves with the office of the public guardian. This week we get a call saying that the house trust was never set up. When you call the number stated on their website no one answers. When you email no one answers avoid this company at all costs. Like all the negative posts this will be removed I'm sure.
June 2, 2026
Unprompted review
Janie and Maise were / are our …
Janie and Maise were / are our contacts , and in their own right are excellent and gave great service and advice.
Henceforth may not be the cheapest option but the service has been second to none an you get what you pay for in life ..
April 16, 2026
Reply from Henceforth Trust
Thank you, Colin, for taking the time to leave us a review.
We are delighted to hear that you found our advice and service helpful. Our aim is always to ensure that every client feels supported, informed, and confident throughout the process, so it’s great to know this was reflected in your experience.
We truly appreciate your trust and the opportunity to assist you. Should you have any further questions or require any additional support in the future, please do not hesitate to get in touch.
Helpful advice on wills
A cold call first from a gentleman saying we would be contacted again. This time Janey came on and was very helpful in ascertaining whether our will and tenancy on our rental suited us and if she could help with anything. After some good advice on what sort of tenancy was the best we mutually came to the conclusion that our will was indeed fine. Janey was at all times very polite, friendly and informative.
April 14, 2026
Unprompted review
Reply from Henceforth Trust
Thank you, Elizabeth, for your kind feedback. We are pleased to hear that your consultation was informative and helpful. We greatly appreciate you taking the time to share your experience and are always available should you have any further questions or require additional assistance.
Early days yet
Early days yet. It might be smarter to ask me later. Looks promising.
February 22, 2026
Reply from Henceforth Trust
Thank you for taking the time to share your feedback, Mr Turner. We’re delighted to hear that you found our assistance helpful and informative. Building long-term relationships with our clients is very important to us, and we truly appreciate your trust and support.
We look forward to continuing to work with you and assisting you with any future needs.
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Communication and support were…
Communication and support were excellent. Omri and Karla were friendly and patient, ensuring they thoroughly addressed all our questions in clear and simple terms. Deliveries were timely, and instructions were easy to follow. Much appreciated.
January 23, 2026
Unprompted review
Reply from Henceforth Trust
Thank you for sharing your experience. We are pleased to hear that our team provided clear and thorough guidance throughout your interactions.
We are committed to delivering professional and reliable support, and it is encouraging to know that Omri and Karla were able to address your questions effectively. We also appreciate your acknowledgment of our timely communication and clear instructions.
We value your trust and look forward to continuing to provide assistance in a professional and consistent manner.
Helpful advice
Found them very patient and helpful and explained everything very clearly to someone who was not sure how to go about it. Also friendly especially face to face I felt I could ask any questions whatever the subject
December 12, 2025
Reply from Henceforth Trust
Thank you for sharing your experience. We are glad to hear that our team provided clear guidance and made you feel comfortable throughout the process.
Ensuring that clients can ask questions freely and receive thorough explanations is central to our approach, and we are pleased this was reflected in your interactions.
We appreciate your trust and look forward to continuing to support you when needed.
Really good advice without any pressure to buy.
Really helpful and trustworthy. Treated as individuals. We recommend Hensforth.
November 20, 2025
Reply from Henceforth Trust
Thank you for your review! We're glad to hear that we were able to assist you and provide helpful information. It's great to know you found the consultation valuable. We appreciate your recommendation and are always here if you need any further assistance. Thanks again for choosing Henceforth!
Reply from Henceforth Trust
Thank you for your review! We're glad to hear we were able to assist you and provide helpful information. It's great to know you found the consultation valuable. We appreciate your feedback.
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Good invaluable help and information.
Really good clear information from Jane who was very helpful.
Have already passed her number on to a friend.
I am sure we will be pursuing this.
September 10, 2025
Reply from Henceforth Trust
Thank you so much for your kind words! We’re so pleased to hear that your meeting with Jane was both informative and helpful. We greatly appreciate you taking the time to share your experience, and we are here if you have any further questions or need assistance. Thank you for the recommendation.
Reply from Henceforth Trust
Thank you so much for your review. We are always here if you need any further assistance in the future.
Have a lot of very good information good information but…
Have a lot of very good information but found the price far to high there are cheaper alternatives for same advice
August 21, 2025
Reply from Henceforth Trust
Thank you for taking the time to leave a review. We are pleased to hear that we were able to assist you and provide you with helpful and informative guidance. The review and guidance you received from your advisor, Kris, was completely free of charge, no costs were incurred, and it will be hard to find cheaper than that. We greatly appreciate your feedback and the opportunity to assist you. Any quotes provided are based on individual needs and services provided and therefore will vary based on each person's unique requirements and circumstances.
Excellent people to deal with
Excellent people to deal with
They keep you updated and go through everything with you from beginning to end
They give unbiased advice and are very knowledgeable in their field, we’d like to thank Jayne and Karla for their help and patience
August 20, 2025
Reply from Henceforth Trust
Thank you so much for your lovely review! We're thrilled to hear that Jane and Karla were able to help you through the process with such care and patience. We know it’s not the easiest topic to deal with, so we’re glad they made it as smooth and straightforward as possible. Your recommendation means a lot to us and are always here if you need any further assistance in the future.
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Friendly and comprehensive service only…
Friendly and comprehensive service only thing that seems to need some attention was when I called them always got a answer phone message but I'm glad to say they do call you back
August 15, 2025
Reply from Henceforth Trust
Thank you for your review. We’re so pleased to hear that you found our services helpful and friendly. We can only apologise if you have found it difficult to reach us through our phone. We always have an option to leave a message or email us directly as our phonelines can become very busy. We really appreciate you taking the time to share your experience, and we’re here for any further questions or assistance you may need. Thanks again for choosing Henceforth!
I was contacted by Kris who was very…
I was contacted by Kris who was very clear in all the context of the plan. I felt that Kris was very understanding with what we would need and very helpful. I do recommend this company and in particular Kris.
August 11, 2025
Reply from Henceforth Trust
Thank you so much for your lovely review! We're thrilled to hear that Kris provided clear and detailed information. We know it’s not the easiest topic to deal with, so we’re glad it was smooth and straightforward. We’re here if you ever need any further assistance.
Very friendly and professional service
Very friendly and professional service, informing about the products in easy to understand language. Kris was very thorough and easy to talk to.
August 6, 2025
Reply from Henceforth Trust
Thank you for your review! We're glad to hear we were able to assist you and provide helpful information. It's great to know you found the consultation valuable. We appreciate your feedback.
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