The product (fully adjustable pro 3,0) is an excellent ladder, very stable and safe to use at heights, and enables you to work very close to the plant, tree or topiary you need to prune. It 's therefo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First of all, pro ladder is amazing quality, nicest I've seen. Stable and solid, even when I'm standing 4.8m in the air. Had the ladder delivered to us in Denmark. But was damaged in transit. I wrote... See more
Great Customer Service, fantastic ladder - as an smsteur gardener I feel quite as a professional: High quality, very safe snd comgortable - no topiary is too high for me right now, I cut everything t... See more
The crew - Anna, Martina etc. are doing a quick job. It always can happen something and with this long load of article like ladder it is not easy to transport without damage. There is on one side the... See more
4.7
Excellent
433 reviews
Asks customers to review
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Replied to 64% of negative reviews
Typically replies within 1 week
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Great Customer Service
Great Customer Service, fantastic ladder - as an smsteur gardener I feel quite as a professional: High quality, very safe snd comgortable - no topiary is too high for me right now, I cut everything that comes in my way! Really great
July 22, 2025
Great product, great after sales service
Great product, and great after sales service for the minor damage the ladder suffered in transit.
August 28, 2025
Perfect ladder
Perfect ladder for uneven ground 👌🏻
Use it for my work, it’s a game changer!
August 20, 2025
unprofessional delivery service
The ladder I ordered is yet to be delivered...it is impossible to contact the Company that should do so and even your Office is unable to give me an approximate delivery date. The delivery should be by Rhenus logistics, this company gives an invalid phonenumber, an invalid emailaddress, Potemkin's tracking number, track and trace does not work on any of their many websites. Very friendly lady in your Office but superfrustrating situation...
September 2, 2025
Reply from Henchman
Hi Kristin- thank you for raising this, I can see the internal team has a case open for you, we hope this is resolved quickly for you. Henchman
Nice ladder
August 18, 2025
Great product, great service
First of all, pro ladder is amazing quality, nicest I've seen. Stable and solid, even when I'm standing 4.8m in the air. Had the ladder delivered to us in Denmark. But was damaged in transit. I wrote to Henchman and received an immediate reply that they would send me a new ladder and pick up the defect one. Actually, I received the email order confirmation for the shipment of the replacement ladder before I managed to read the reply saying that they were sending it. That is fast and good service. New unit is perfect. Highly recommended.
August 18, 2025
Great delivery and good support via chat
August 19, 2025
Super fast and hassle-free shipping
Super fast and hassle-free shipping to Germany, great product with absolutely high-quality workmanship. Clear recommendation.
August 12, 2025
it's a ladder to cherish: you feel so safe
The publicity for this ladder is by no means exaggerated.
The website is very comprehensive and describes the ladder in great detail.
It's very important to carefully consider the correct height when ordering. How to determine this is well-described.
The delivery was prompt, and the courier company was very helpful.
August 18, 2025
Zeer tevreden over de plukladder er is…
Zeer tevreden over de plukladder er is over nagedacht bij het ontwerp van de ladder, ik kan het aan iedereen aanraden zo'n ladder.
August 18, 2025
the product looks perfect
the product looks perfect and was delivered almost on time.
FYI the forwarded track number was just useless as we did know where to use it.
August 7, 2025
Beware leaning sideways
I bought a 1.8m ladder for my son to cut my hedges. I am 77 and he is 51. All the things other people write are mostly true with one big exception. The tripod legs present a very small footprint and if you are working directly in front, all is OK. However if you lean to one side and your centre of gravity strays outside that footprint then the ladder topples sideways. Twice I had to support the ladder to prevent my son from falling off.
August 3, 2025
Unprompted review
Reply from Henchman
Hi Ken, thanks for flagging this use case- for tripod ladders to be stable your weight should be over the back leg, you shouldn't lean to the side as there is nothing there to support you. If your son is leaning to the side, you could put the ladder side on to the hedge so his weight is over the back leg and in the direction he is cutting. If you need any further guidance please contact us. Many thanks, Henchman
Good service
July 22, 2025
Ladder 2.6m,In spite of the hastle with the…
In spite of the hastle with the delivery (delay and détérioration, both are probably linked...), I've appreciated response and support from Henchman, and the ladder is excellent, exactly what I need in my wide garden.
July 24, 2025
Reply from Henchman
Thank you for your review despite your experience of the delivery. Many thanks, Henchman
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