Hen Heaven Reviews 

1,419
TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Not even worth one star! Do not use!!! Friends booked Hen weekend pre covid, rearranged now going in three weeks and no communication from this company! We have no idea of accommodation or activities... See more

Rated 1 out of 5 stars

Such a negative experience with this company. Our group booking was cancelling 5/6 weeks before the dept date. The lack of communication with regards to obtaining a refund was appalling. Constan... See more

Rated 1 out of 5 stars

As explained by so many others.. Still waiting for communication since lockdown, party of over 20 at over £300 each which we all paid in full as they said only then we would get our money back and no... See more

Rated 5 out of 5 stars

Can’t believe how easy it has been to organise our hens party, Jamie has taken care of everything from day one. Every question has been answered so efficiently! It takes all the hassle away from anyo... See more

Company details

  1. Recreation Center

Information provided by various external sources

A note about COVID-19: Before you write us a bad review during the COVID-19 crisis, we hope you will be kind enough to bear in mind that 80% of our staff are currently on furlough and the few individuals still working are doing their level best to reply to our customers as quickly as possible. We take our ABTA obligations very seriously and have the best interests of our customers at heart; however please note that it will take some time before we’re in a position to get back to everyone regarding the refunds and postponements that are due. ******* Hen Heaven organise brilliant weekends away for close to 50,000 passengers a year, in honour of their loved one’s pre-nuptial celebrations. We provide you with a dedicated Event Planner from quote, right through to departure and pride ourselves on truly caring about each and every one of our groups. We’re proud to say that we have over fifteen years of experience of creating incredible hen weekends!


Contact info

2.9

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(1,419)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 4 out of 5 stars

Hen Heaven Team was really fab👍☺️

Hen Heaven Team was really fab. They really helped in planning the perfect hen week away on a fantastic budget.
Their customer service was great and satisfactory. My agent Jayden was brilliant.. he supported and dealt with all my query efficiently.
All my girlfriends included the bride had a blast.
Thanks Guys.
Will definitely do it again with you guys some other time when needed and will recommend.

January 30, 2020
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good! Such a good way to organise a hen do. I am really busy and was dreading trying to organise timings, payments etc so it has been a god send having them do it for me. The day isn't for a few months so I can't review the whole experience but so far it has been a breeze. The portal is fab too.

Lydia has been very helpful and answered any questions I have had.

January 29, 2020
Unprompted review
Rated 4 out of 5 stars

So far I can’t complain with the…

So far I can’t complain with the service I have received with planning a hen party for my sister in law, Jamie has been very helpful along the way with keeping me right in what I need to do. Hopeful this will continue until our trip in may. Thanks again Jamie for all ur help

January 28, 2020
Unprompted review
Rated 5 out of 5 stars

Very helpful team

So far I can not complain with the great service I have received so far. Jamie and his team have been ever so helpful. I hope this continue through out our trip in April.

Many thanks
Miss Stevens

January 28, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

Highly recommend

I am so happy we went with Hen Heaven.
It was so easy and Charlotte was amazing. I had so many questions and she put my mind at ease. She catered for all our needs and even made changes to our original quote.
Would highly recommend, the whole booking process from start to finish was great!

January 28, 2020
Unprompted review
Rated 5 out of 5 stars

5* for Lydia

Lydia was advising me and she couldn’t have done anymore! She was incredibly efficient, replying to emails so quickly which was really reassuring given the pressures of trying to book a hen do for 10+ ladies! Lydia was knowledgable, friendly & I couldn’t have asked for anymore. An asset to the company!

January 27, 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding customer service…

Absolutely outstanding customer service from Linda from the get go!
Booked everything we needed with ease and confidence. Nothing was too much trouble and all questions, requests, changes dealt with promptly. You would think I was Lindas only customer she is that invested! With a group of 28 ladies to deal with she had been an amazing help!
Just brilliant! We haven’t been our weekend away yet but I’m sure when we come back another 5 star review will be completed!! But up till now, couldn’t have asked for anymore!
Linda, Thankyou for what you have done so far! X

January 21, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

Can’t believe how easy it has been to…

Can’t believe how easy it has been to organise our hens party, Jamie has taken care of everything from day one. Every question has been answered so efficiently! It takes all the hassle away from anyone trying to organise hotels and activities themselves.
No query has been too big or small for Jamie, would definitely recommend Hen Heaven 5 stars

January 19, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

My experience so far with Hen Heaven…

My experience so far with Hen Heaven has been fantastic, Sean has bent over backwards for me and all my girls. I was so nervous about having to organise a hen weekend and if I would be able to pull it off for my little sis, but now I'm relaxed, I'm so glad I chose to go with Sean and his wonderful team. THANK YOU. We are all so excited for our weekend away.

January 18, 2020
Unprompted review
Rated 5 out of 5 stars

Painless planning for my sister's hen party

Sean has been super helpful and made organising my sister’s hen quick and easy. I’ve found the team at hen heaven both efficient and knowledgeable. The prices are competitive and the packages on offer flexible to accommodate your wishes, I’d recommend them to anybody booking a large group activity.

January 14, 2020
Unprompted review
Rated 5 out of 5 stars

Thank you Lydia

Have received excellent and efficient service from Lydia so far. She has gone out of her way to help me and answer the many emails and calls I bombard her with to ensure that my sister has the best Hen :-)

January 10, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

Jessica at Hen Heaven

after stupidly booking with another company first and being hugely let down i contacted Jessica and Hen Heaven to re book for my sisters Hen Do. She never gave me the i told you so speech which she had full right to do but instead really calmed me down at a time i was extremely stressed from being let down with an alternative company. I loved how open the company was with all the activity options, exactly what the included and involved and making sure each activity suited my group as well as making sure there was enough time for everything. Jessica made the who experience easy and really communicated well with myself. I found a brilliant deal and perfect accommodation in a location i wanted. Would recommend Hen Heaven again but more importantly i would recommend Jessica for a really fantastic and calm booking as this whole planning experience can be quite stressful.

January 10, 2020
Unprompted review
Rated 5 out of 5 stars

Recently contacted hen heaven

Recently contacted hen heaven where a live lady called Jessica assisted me in my search to book the perfect Hen do for my sister. Jessica was fabulous with communication, really helpful and lovely to talk to. She dealt with every thing I asked for really well and came back with several wonderful quotes. Every phone call I asked for she stuck to and kept in good contact when I was unreachable with emails and messages. Would definitely recommend hen heaven especially Jessica for their service and communication!

January 9, 2020
Unprompted review
Rated 5 out of 5 stars

Perfect service offered in short timeline

I was given the test of arranging a hen party 30 days before it needed to take place!! Having used Hen Heaven before I know that I would be in safe hands and I was, Paul was perfect and helped with all my questions and helped find solutions to fit in our group.

I just hope that the suppliers can live up to the high bar set by the events team!!

Thanks again Paul :)

January 8, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look