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Tried several times to order an Ed Sheeran bucket hat without sucess. The process gets to a certain point and then freezes when calculating the order value, "thank you for your patience, this may take a little longer". Anyone found a solution, short of going to the gallery itself?
I haven't received news from customer service in week.
Bought a Damien Hirst and the couriers damaged it. It took a little while but they printed another, got Damien to sign it again and sent it over. Hard to fault, thanks for everything!
I purchased an expensive piece of art almost two years ago and am still waiting on delivery. Heni keeps blaming delays on internal failures and miscommunications. At this point, I believe the company is fraudulent/a scam. Not worth the risk.
Bought a Damien Hirst NFT from HENI last year and only just got round to picking up the painting. Being able to collect in person was a great touch and the team were friendly, informative and made the experience all the better. Thank you.
I purchased a Damien Hirst 'The Currency' painting and am struggling to get delivery. Very patchy customer service, who have been unable to resolve this matter for over a week. We will have to refer to our solicitors to get the painting delivered. Pure hassle - Avoid.
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