Henley Cycles Reviews 

Called in with puncture and they dealt with it straight away…very friendly and helpful… 5 star

A couple of months ago I selected Henley Cycles to buy a Scott Contessa Addict e-ride for my wife largely on the basis the 5 star Google reviews. Ordering and collection were excellent, and Dan and Gary seemed really enthusiastic and interested.

2 weeks ago my wife fell off and bent the rear derailleur hanger so I phoned Gary for a new one. He just said he would order one and rung off, no concern for my wife and no query how she was enjoying the bike.

After a week waiting I phoned him again and was told rather vaguely that it had to come from Switzerland and that there were ongoing issues with parts supply. No offer to chase it up, no ETA and no offer to check and straighten the bent hanger in the interim.

I phoned Scott UK to see what was going on with supply and they said there were no issues at all, that the hanger was in stock, and although they couldn't sell it to me directly, Westbrook Cycles had one in stock and they gave me a direct web link to the correct part. I ordered it, received it the next day and fitted it myself.

I will add that the bike was received from Henley Cycles with spongey brakes, I thought little of it at the time and bled them myself. But I suspect not much was checked for pre-delivery inspection.

All in all I'm very disappointed, I had expected a much better service, perhaps it was a bad day or circumstances have changed, but they have lost my future custom.