Henry Meds Reviews 12,449

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, professionalism, and helpfulness, making interactions pleasant and informative. The service is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, especially regarding refills and tracking progress. Reviewers also commend the customer service for being responsive and supportive, ensuring all questions and concerns are addressed. However, some customers also noted issues with the product, with a few reporting that the medication did not work as expected or caused adverse side effects. A small number of people were dissatisfied with the customer service, mentioning difficulties in communication or feeling that their concerns were not adequately addressed. Additionally, a few reviewers found the providers to be rude or uncaring.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Service

Customers had positive experiences with service. Many reviewers praise the professionalism and support of the... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness and knowledge... See more

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise the effectiveness... See more

User experience

Consumers find the user experience to be largely positive. Many reviewers praise the ease of the application... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just restarted after pausing my subscription for a few months. Easy process and was able to set up a fast appt with my provider who reviewed my history/progress/concerns. Provider approved me to res... See more

Company replied

Rated 5 out of 5 stars

Stephanie was terrific! She knew her business, offered some great advice, understood my concerns, and provided information and suggestions I could actually use. One of the best interviews I've ever... See more

Company replied

Rated 4 out of 5 stars

Knowledgeable staff, the product works great (I lost 28 lbs) and Henry Meds is always responsive to questions. The cost is up there, but it does include medical practitioners, not lay people reading f... See more

Company replied

Rated 5 out of 5 stars

Henry meds are upfront with the weight loss treatment. The Doctors answered any questions I had or my concerns. Very helpful going forward. I have no concerns with my plan. I am confident under their... See more

Company replied


Company details

  1. #1 of 1 best companies in Sports Medicine Clinic
  2. #27 of 65 best companies in Weight Loss Service

Written by the company

Henry Meds mission is to make healthcare for chronic conditions, including weight management, accessible to every American who needs it, no matter their finances. Our vision is to reinvent how healthcare success is judged; by achieving the best medical outcomes per dollar spent. We offer top quality telehealth care along with best-in-class client support.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

12K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Professional and Effective

I have been with Henry Meds for about 18 months. I have lost about 20% of my body weight (50 lbs) and am moving forward on a maintenance dose. I have been completely satisfied with the product, medical and service support and billing. Highly recommend.

January 29, 2026
Unprompted review
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Reply from Henry Meds

Thank you for your positive review! We appreciate you sharing your experience. Your feedback not only motivates us but also helps others in their decision-making process.

Rated 5 out of 5 stars

Everything was so quick and so helpful

Everything was so quick and so helpful.

Highly recommend!

January 29, 2026
Unprompted review
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Reply from Henry Meds

Thank you for your review! Your support helps us maintain the highest level of service, and we appreciate you sharing your thoughts.

Rated 5 out of 5 stars

Professional and reliable

I have been with Henry Meds for about six months now. Their team is highly responsive, compassionate, and professional. I have been, and continue to be, impressed.

January 28, 2026
Unprompted review
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Reply from Henry Meds

We love hearing about positive experiences! Thanks for sharing your feedback.

Rated 5 out of 5 stars

I have been on Simaglutide injections…

I have been on Simaglutide injections for 3 months now and am getting a little frustrated at the slow down of the weight loss, I am going on an 8 day cruise on March 1 and my goal is to be down 25 lbs, well I've expressed to the PA that this doesn't look like it will happen. I did tell her that I exercise 4 to 5 days week at the gym and walk 4 to 5 afternoons a week. Diet is good. Well she made a few adjustments to the dose and how many time per week to inject....happy to say I can't wait until my new prescription comes and i can take the increase dosage. The PA Asia Scaife was very helpful and understanding. I am referring my sister to this company, hopefully she jumps on board with it, because I am very happy! They listen and they execute!

January 27, 2026
Unprompted review
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Reply from Henry Meds

We truly appreciate your amazing 5-star review! It’s great to hear that you had a positive experience. Our team is dedicated to delivering outstanding service, and your feedback motivates us to keep striving for excellence.

Rated 5 out of 5 stars

I LOVE THEM

I am a past patient. I had a hard time with the nausea side effects. At that time, the provider doctor was so great and patient with me and suggested some work-arounds with the dosing to help alleviate it. But my stomach is just trash and weak so I eventually quit. HOWEVER, I came back b/c I see there's an oral tablet now. So today my provider doctor was AGAIN super helpful in outlining all the ins and outs of the tablet. Like, I feel really listened to. I've sat in person in doctor's offices with much more serious concerns than a fat shot/tablet prescription concern, and they didn't listen to a darn thing. So, yes. I am a happy patient. I wish they'd treat psoriasis and anxiety too. But, a girl can't get everything she wants, I guess. Anyhow...yeah. Go get you some medicine to help you feel better!

January 27, 2026
Unprompted review
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Reply from Henry Meds

Your kind words mean a lot to us! We’re dedicated to providing great service, and we’re happy to know you had a great experience.

Rated 5 out of 5 stars

On time

On time, polite, friendly, and to the point!

January 26, 2026
Unprompted review
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Reply from Henry Meds

We appreciate you taking the time to share your experience! Your satisfaction means a lot to us.

Rated 4 out of 5 stars

Organized and professional service

Organized and professional service - however, I am considering looking for another company for my GLP-1 meds as Henry Meds pricing is very high in comparison to others.

January 23, 2026
Unprompted review
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Reply from Henry Meds

Thank you for your review. We take all feedback seriously and always try to use it as a tool for improvements.

Rated 1 out of 5 stars

fraudulent charges

fraudulent company. Keeps charging after the cancellation. The crad blocked them and they switch to a different name and continue charging. Absolutely avoid.

January 23, 2026
Unprompted review
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Reply from Henry Meds

We’ve asked for a little more information so we can fully review your concern. You’ll receive a message from Trustpilot shortly—when it comes through, please provide the requested details so we can move things forward. Thank you for your time and cooperation.

Rated 2 out of 5 stars

I am currently on TRT through Henry…

I am currently on TRT through Henry Meds and pay $155 per month for their premium service, but unfortunately the experience has fallen short of expectations.

Recently, I’ve had to proactively reach out just to get my blood work scheduled, which feels unacceptable given the cost of the service. For a premium plan, I would also expect each syringe to be pre-filled with my prescribed dose rather than loose supplies being placed in a box without much care or guidance.

They have also recently limited prescriptions to a one-month supply at a time. The explanation provided was concern from the compounding pharmacy regarding product potency, but this feels misleading and highly inconvenient. On multiple occasions, the medication has not arrived in time, forcing me to delay my injection and adjust my dosing schedule, which defeats the purpose of consistent TRT management.

The one positive experience has been Quest Diagnostics. Their blood work services are excellent, and the nurses are truly top-notch.

Overall, for the price being charged, I expected a far more reliable, proactive, and patient-focused experience.

January 21, 2026
Unprompted review
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Reply from Henry Meds

To assist you more effectively, we've requested some additional information. Trustpilot will send a request soon—please take a moment to provide the needed details. We appreciate your cooperation and thank you for helping us resolve your concerns!

Rated 5 out of 5 stars

Dont Switch!

I have been working with Henry Meds for a year and a half. It was professional and no difficult to start the process, had reasonable prices and is a business that commuicates very well. After losing a lot of weight I briefly went off and tried another well known company that advertised low prices. Big mistake. It was confuing, not professional, and the cost was much higher than advertised. By the time they give you the price you have invested lots of time and money to get to that point. So, I went back to Henry and am again pleased. The weight loss is so easy that it is unexpected, and I am very near my goal weight. A nurse has already been talking to me about a sustain plan.

January 19, 2026
Unprompted review
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Reply from Henry Meds

Thank you for your fantastic 5-star review! We’re so glad to hear that you had a great experience. Providing top-notch service is always our goal, and we appreciate your kind words and support.

Rated 5 out of 5 stars

Answered all my questions

Answered all my questions. Up front and reasonable pricing. Customer Service answers the phone.

January 20, 2026
Unprompted review
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Reply from Henry Meds

Thank you for your review! Your feedback helps us continue to provide great service.

Rated 5 out of 5 stars

Very professional

Very professional, they are engaged and keep you informed throughout the process. From sign up to receiving the meds its been a great experience. If you are going to go the online route Henry Meds is definitely worth looking i to.

January 19, 2026
Unprompted review
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Reply from Henry Meds

Thank you for sharing your experience! Your feedback is important, and we truly appreciate it.

Rated 3 out of 5 stars

My experience with HenryMeds has been…

My experience with HenryMeds has been overall fine the last few months however my last Nurse Practitioner was a bit condescending and rude. I’m not booking with her again.

January 6, 2026
Unprompted review
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Reply from Henry Meds

Thank you for sharing your thoughts. We regret that your recent experience didn’t meet your expectations. Your feedback is important, and we’ll work hard to make any necessary improvements.

Rated 5 out of 5 stars

I was really nervous about doing all of…

I was really nervous about doing all of this online, but everybody has been really great and really responsive when I've had any issues or problems so I'm really happy with the service and I love not having to go through a bunch of red tape to get what I need.

January 16, 2026
Unprompted review
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Reply from Henry Meds

We appreciate you taking the time to share your experience! Your satisfaction means a lot to us.

Rated 5 out of 5 stars

Follow through with customer service…

Follow through with customer service and the interviewer listened well.

January 16, 2026
Unprompted review
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Reply from Henry Meds

Your kind words mean a lot to us! We’re dedicated to providing great service, and we’re happy to know you had a great experience.

Rated 5 out of 5 stars

Promt and Efficient call was on time

Promt and Efficient call was on time. The doctor was very informative and helpful . Very easy process..

January 15, 2026
Unprompted review
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Reply from Henry Meds

Thank you for your kind review! We’re so glad to hear that you had a great experience. Your feedback is truly appreciated!

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